Manual

62  Maintenance and Service Operating Manual Freeze Dryer ALPHA 1-4 LDplus / ALPHA 2-4 LDplus
7.3. Return of defective parts
Although we exercise great care during the production of our
products, it may be necessary to return a unit or accessory to the
manufacturer.
In order to ensure the quick and economical processing of returns
of freeze-dryers, rotational vacuum concentrators, spare parts, or
accessories, we require complete and extensive information
concerning the process. Please fill in the following forms
completely, sign them, enclose them with the return package, and
send them together with the product to:
Martin Christ Gefriertrocknungsanlagen GmbH
An der Unteren Söse 50
37520 Osterode (Germany)
1. Declaration of decontamination
As a certified company and due to the legal regulations for the
protection of our employees and of the environment, we are
obliged to certify the harmlessness of all incoming goods. For
this purpose, we require a declaration of decontamination.
• The form must be filled in completely and signed by
authorised and specialised personnel only.
• Affix the original form in a clearly visible manner to the
outside of the packaging.
NOTE! If no such declaration is enclosed in the return package, we
will perform the decontamination at your expense!
2. Form for the return of defective parts
This form is for the product-related data. They facilitate the
assignment, and they enable the quick processing of the return.
If several parts are returned together in one packaging, please
enclose a separate problem description for every defective part.
• A detailed problem description is necessary in order to
perform the repair quickly and economically.
• Please note on the form if you would like to receive a cost
estimate. Cost estimates are only prepared upon request
and against charge. If an order is placed, these charges will
be offset.
NOTE! The unit must be packaged in a transport-safe manner.
Please use the original packaging, if at all possible.
If the product is dispatched to us in unsuitable packaging, you will
be charged the cost for returning it to you in new packaging.
The forms can be downloaded online from www.martinchrist.de 
[Service Area].