User manual

Service 21
Service
Warning! There are no user-serviceable parts inside the device.
Refer all service apart from cleaning to Martin Professional or its
authorized service agents.
Installation, on-site service and maintenance can be provided worldwide
by the Martin Professional Global Service organization and its approved
agents, giving owners access to Martin’s expertise and product
knowledge in a partnership that will ensure the highest level of
performance throughout the product’s lifetime. Please contact your Martin
supplier for details.
The only service operations the user can carry out on a Martin DMX 5.3 or
RDM 5.5 Splitter are occasional cleaning and uploading firmware to the
Splitter.
Cleaning
Do not use abrasive, caustic or solvent-based products for cleaning, as
they can damage plastic or painted surfaces. Do not splash the device
with water or any other liquid.
To clean the device:
1. Disconnect the device from power and allow it to cool for at least 5
minutes.
2. Clean the outside of the device with a soft cloth slightly dampened in a
warm water/detergent solution.
Installing Splitter firmware
Firmware (main CPU software) can be uploaded to a Splitter if you
suspect that the device has a software-related fault or if a newer version
of the firmware becomes available. Firmware updates are available from
the Martin website and can be installed in one Splitter at a time with a PC
and USB/DMX interface.
The following are required in order to install firmware:
• The latest version of the Splitter firmware, available for download free of
charge from the Product Support area of the Martin website at
www.martin.com
• The Windows-based Martin Uploader application, available for
download free of charge from the Downloads area of the Martin
website.