Warranty
STORAGE, CARE AND HANDLING
INSTRUCTIONS:
The instructions below are highlights of certain storage, care
and handling instructions. Other instructions may accompany
the doors or be posted on Masonite's website and should also
be followed:
When doors are received they must be inspected
immediately for quality, including correct size, machining,
species of veneer and finish (if factory finished).
Buildings where humidity and temperature are controlled
provide the best storage facilities (recommended conditions
25%-55%RH and 50°f to 90°f
[
10°C – 32°C
])
Warping and oil-canning may occur, depending on the season
and relative humidity, until the doors become conditioned
to the humidity and temperature of the building.
Deliver doors to the site after plaster, drywall or cement
is dry to avoid excess moisture.
Keep the doors away from direct sunlight and sources of
extreme heat, cold or humidity.
When storing door slabs, keep the doors stacked horizontal
and fully supported on a level surface, do not lean the doors
vertically against a wall or other structure. When stacking
doors, keep the top door covered at all times with a cover
sheet, plywood or cardboard.
Masonite ships certain doors with spacers between the
doors. In order to prevent door distortion it is required that
the packaging spacers remain until the door is hung.
FINISHING INSTRUCTIONS
(not applicable to Masonite’s pre-finished doors):
Test several doors for compatibility with your finishing
system. If you encounter a problem DO NOT PROCEED
but contact your paint manufacturer for assistance.
Masonite is not responsible for compatibility issues.
Within 7 days of delivery to a job site, all six (6) edges
(top, bottom, sides) and other unfinished surfaces must
be sealed with at least two (2) coats of paint, varnish
or lacquer, if local code permits, to prevent warping,
twisting and checking. Follow the coating manufacturer’s
instructions carefully, including guidelines on reduction of
water based paints. Primer does not function as a sealer
or moisture barrier.
HOW TO MAKE A CLAIM:
If you detect a warranty issue, please promptly notify the
person or company from whom you purchased the door
or the home where the door was installed and provide the
following information:
1. Description of the door and a photo of the defect;
2. Name and Address of the location of the door and, if installed,
the builder and/or the installer;
3. Proof of Sale if you bought the door and, if not, the date you
purchased the home or date it was installed;
4. Detailed explanation of the defect; and
5. Statement that the defect was not caused by any of the
exceptions listed below.
Masonite may defer action on any claims for warping for a
period of up to 12 months from date of the claim to allow
the door slab to adjust to local humidity and temperature
conditions. This often remedies the issue.
REMEDY AND LIABILITY LIMITATION:
If a warranty issue is detected during the applicable warranty
term, Masonite, in its sole discretion, will repair the door
or provide a replacement door or will refund the original
purchase price paid to Masonite for the door. The remaining
warranty term for any replaced or repaired door will run from
the date of the original door warranty. Masonite will not be
liable for any labor, rehanging charges, painting/staining, any
consequential damages or other costs under this warranty.
MASONITE MAXIMUM LIABILITY IS LIMITED TO THE AMOUNT
OF THE ORIGINAL PURCHASE PRICE PAID TO MASONITE.
MASONITE IS NOT OBLIGATED AND THIS WARRANTY DOES
NOT COVER THE COSTS OF LABOR, INSTALLATION OR
FINISHING FOR ANY REPLACEMENT DOOR. THIS IS THE
SOLE WARRANTY GRANTED TO ANY PARTY AND THERE
ARE NO OTHER WARRANTIES GRANTED, EXPRESSED OR
IMPLIED, INCLUDING IMPLIED WARRANTIES OF FITNESS
FOR A PARTICULAR PURPOSE AND MERCHANTABILITY.
MOREOVER, IN NO EVENT WILL MASONITE BE LIABLE FOR
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. Your
rights may vary based on the laws in your state or province. If
your state or province does not allow the exclusion of implied
warranties, the length of any implied warranty shall be one
year or the shortest time in excess of one year permitted under
the applicable law. Similarly, if your state or province does
not allow the exclusion of consequential, incidental or special
damages, this limitation will not apply.
Unless Masonite agrees in writing to an alternative, any dispute
under this warranty or related to the warranted product, shall
be resolved by mandatory arbitration administered by the
American Arbitration Association (AAA) and governed by the
Federal Arbitration Act, 9 U.S.C. section 1 et seq. as interpreted
by the U.S. Supreme Court and the U.S. Court of Appeals for
the Eleventh Circuit. Such an arbitration shall be before a
single arbitrator and conducted under the AAA Consumer
Arbitration Rules in eect at the time of the arbitration, except
that the parties agree not to exercise any option to proceed
in any small-claims court and waive any such right. Any in-
person arbitral proceedings shall occur in Tampa, Florida, If,
however, the arbitrator decides, based on evidence submitted,
that the specified venue would result in undue hardship to
the person making the claim (“claimant”), in which event
the arbitration will occur in the location more convenient
for the claimant as specified by the arbitrator. Neither you
nor Masonite will be entitled to join or consolidate claims in
arbitration.
No representative of Masonite or any of its dealers or
distributors has authority to modify this warranty or assume
for Masonite any additional liability or responsibility in
connection with this warranty. Only an ocer of Masonite
may vary the terms.
Interior Door Warranty
1-800-663-DOOR masonite.com
©2020 Masonite International Corporation. PROD-20001