Warranty Guide

Exterior Door & Glass Limited Warranty
1-800-663-DOOR masonite.com
Applied 01/01/2019 ©2018 Masonite International Corporation
Masonite’s products are designed and built to high industry standards and are
warranted pursuant to the terms of this document.
This warranty applies to Products shipped by Masonite after January 1, 2019 that
are installed in residential homes in the United States and Canada.
THIS WARRANTY IS NOT TRANSFERABLE AND IS
GRANTED ONLY TO THE ORIGINAL PURCHASER OF THE
PRODUCT AND THE FIRST OWNER OF THE RESIDENTIAL HOME
WHERE THE PRODUCT WAS ORIGINALLY INSTALLED.
Subject to the terms stated herein, Masonite warrants that the products listed
below (“Products”) will be free from manufacturing defects in material and
workmanship from the original date of shipment by Masonite until the end of the
time periods outlined below.
PRODUCT WARRANTY (Table 1)
MASONITE PRODUCT
Coverage
Factory
Finish
Coverage
Fiberglass Doors
Barrington®, Belleville®,
Heritage Series®, Oakcraft®,
and VistaGrande®
Lifetime*
2 years
Sta-Tru® Steel Doors
Steel Edge and Wood Edge
20 years
5 years
Masonite Insulated Glass
Decorative glass and Miniblinds
20 years
N/A
Masonite Factory Finished
Lite Frame other than PVC
20 years
2 years
Masonite Factory Finish PVC
Lite Frame & SDL bars
5 years
2 years
HD Steel Edge Doors
15 years
2 years
HD Wood Edge Doors
5 years
2 years
Utility Steel Door
1 year
1 year
AvantGuard® Finish
N/A
5 years
* The definition of “Lifetime” is as long as the original owner occupies the residential
home where the Product was installed.
Masonite Pre-Hung Door Units are subject to this warranty for the relevant
components (door, glass, frame and finish) and may be subject to additional warranty
terms if provided in writing with the pre-hung units. Masonite does not warrant the
hardware or the frame of a pre-hung unit unless specified in the warranty materials
that accompany the unit.
Masonite Prefinished Products: Subject to the terms of this warranty, Masonite
warrants its Masonite factory applied finishes (paints and stains) will not peel,
check or crack due to a manufacturing defect. The warranty term is from the date
of Masonite’s shipment until the end of the time period listed above.
A primer coat is not a finish and is not warranted by Masonite.
Masonite does not warrant any finishes that are applied by other parties nor does
Masonite warrant that a particular finish will adhere to its primer coat.
WARRANTY EXCLUSIONS:
1. Improper installation, storage, care, handling or finishing, including,
without limitation, a failure to follow the instructions set forth below, that
accompany the Product, or as posted on Masonite’s website from time to
time.
2. Failure to properly maintain the Product.
3. Exposure of the Product to chemicals, acid or fumes, air pollutants,
such as acid rain.
4. Damage caused by improper handling, storage, abuse, vandalism,
misuse, impact by foreign objects, acts of God, fire, explosions or other
casualty.
5. Any damage resulting from air and water infiltration during severe
weather conditions.
6. Any failure of the structure/building/foundation into which the
Product is installed.
7. Any issue due to alteration of the Product by other parties (such
as cut downs or light cutouts).
8. Damage caused by not properly finishing the Product or not finishing
it in a timely manner (45 days from date of Masonite’s original shipment
unless prefinished by Masonite).
9. Lite Frames and SDL bars need to be finished to be covered
under warranty.
10. Masonite does not warrant hardware such as locksets or other
hardware. A separate written warranty may be provided from the
manufacturer and included in the materials that accompany a Pre-
Hung Door Unit.
11. The finish on any Masonite supplied hardware is not warranted
and is purchased “as is”.
12. Variations in color or texture in any primed or pre-finished Product
coating.
13. Normal wear and tear or natural weathering of surfaces including
weather-strip and sweep.
14. Damage or defect arising from or related to improper field finishing of
all sides, front, back and all edges of the Product.
15. Slight expansion or contraction of door panels, jambs and slabs
due to varying environmental conditions.
16. Structural integrity issues caused by improper installation of
hardware or improper machining of the Product.
17. Damage or poor Product performance resulting from the
installation of Product in a condition that exceeds Product design
standards or certified specs and/or does not conform to applicable
building standards.
18. Any warp, size, or squareness within the permitted tolerances
including those listed below.
19. Damage resulting from or related to a Product being installed
behind a non-vented storm door or excessive heat due to being
finished a dark color.
20. Bubbles, lines, slight surfaced imperfections and slight
discoloration are normal characteristics of fine hand-crafted glass
and are not warranted.
21. Acts of third parties.
22. Non-uniformed fade or, color change after installation.