Warranty Guide

1-800-663-DOOR masonite.com ©2017 Masonite International Corporation. MIC-171903
INSULATED GLASS
Carries a 5 year warranty against seal failure.
Masonite’s responsibility is for the replacement
of any product deemed defective. Masonite is
NOT responsible for any costs associated with the
product, i.e. rehanging, refinishing, labor, shipping,
closing or transportation.
Our limited warranty is based on the directions
given in our Handling and Finishing Instructions.
GENERAL EXCLUSIONS
The following items are specifically excluded from
the warranty of all Masonite Wood products.
1. Unsatisfactory service or appearance caused
by failure to follow the Handling and Finishing
Instructions.
2. Appearance of field finished doors.
3. Natural variations in the color and/or texture
of the wood.
4. Movement or shrinkage of finished raised
panels in raised-panel doors.
5. Warping splitting or delaminating caused by
failure to protect and seal all six sides within
72 hours of installation on the job site.
6. Defects caused by normal wear and tear,
weathering, customer abuse and neglect
or alteration.
Masonite wood doors maximum liability is limited
to the purchase price of the product.
INTERIOR & EXTERIOR (PANELED,
LOUVERED OR GLAZED) DOORS
Masonite warrants to the immediate purchaser for a
period of 1 year (3 years of LVL exterior products)
from the date of manufacture that its doors will be
free from defects in materials or workmanship as
follows:
1. Warping of the door in excess of 1/4 inch.
2. Splits in door panels in excess of 1/16 inch.
3. Delaminating of stiles and rails.
4. Separation of stiles and rails in excess
of 1/16 inch.
TORREFIED COLLECTION
Masonite warrants to the immediate purchaser for
a period of 20 years from the date of manufacture
that its doors will be free from defects in materials
or workmanship as follows:
1. Warping of the door in excess of 1/4 inch.
2. Splits in door panels in excess of 1/16 inch.
3. Rotting of any part of the door.
4. Separation of stiles and rails in excess
of 1/16 inch.
5. Hairline cracks may appear and are not
considered a defect.
Warp means a distortion in the plane of the door
itself and does not refer to the relationship of the
door to the frame or the jamb in which it is hung.
The term warp shall include bow, cup and twist.
Warp shall be measured by placing a straight edge
on the suspected concave face of the door at any
angle. The measurement of warp shall be made at
the point of maximum distance between the bottom
of the straight edge and the face of the door.
Wood Door Limited Warranty