Warranty Guide

©2017 Masonite International Corporation. MIC-17520 1-800-663-DOOR masonite.com
Masonite’s Products are designed and built to high
industry standards and are warranted pursuant to the
terms of this document. This warranty applies to doors
purchased after [November 1, 2017] for installation in the
United States and Canada.
Subject to the exclusions and other terms and conditions
in this document, Masonite warrants to the original
purchaser of the door slab and to the original owner of
the residential home where the door was installed that
the door slabs will be free, at the time of shipment, from
defects in material or workmanship for the time periods
outlined below:
Product
Door
Slab
Masonite
Applied
Coatings
Non-Masonite
Applied
coatings
Interior Solid
Core Doors
5 Years 1 Year None
Interior Fire
Rated Doors
5 Years 1 Year None
Interior
Hollow Core
Doors
1 Year 1 Year None
Masonite Prefinished Door Slabs: Subject to the exclusions,
Masonite warrants its factory applied finishes (paints and
stains) against peeling, checking or cracking for one year
from the date of shipment to the original purchaser. Primer
coats are not considered a finish and are not warranted nor
are any finishes warranted that are applied by other parties.
Masonite does not warrant that any particular finish will
adhere to its primer coat.
THIS WARRANTY IS NOT
TRANSFERABLE.
WARRANTY EXCLUSIONS:
1. Improper installation, storage, care, handling or finishing
including, without limitation, a failure to follow the instructions
set forth below or as posted on Masonite’s website
.
2. Failure to properly maintain the door such as by using harsh
chemicals on the surface.
3. Damage caused by water.
4. Any damage to a door installed in any exterior application.
5. Any issue due to improper alteration of the door by other
parties (such as hinge preparation or lock bores).
6. Damage caused by exposure to acid, chemicals or fumes.
7. Locksets, hardware or other components of a door system
that are not provided by Masonite.
8. Any finishes not factory applied by Masonite (primer
coating
is not a finish).
9. Normal wear and tear or natural weathering of surfaces.
10. Problems resulting from misuse and or abuse.
11. Variations in color or texture in any pre-finish coating.
12. Damage caused by sunlight, humidity or temperature
fluctuations. The doors should not be exposed to humidity
outside the range of 40%RH and 50%RH or temperature
outside the range of 60°f or 90°f.
13. Fading due to exposure to ultra-violet light sources.
14. Slight expansion or contraction of door panels, jambs and
slabs due to varying environmental changes is considered
normal and not a defect.
15. Structural integrity issues caused by improper installation of
hardware or improper sizing of door slab.
16. Damage or poor product performance resulting from the
installation of product in a condition that exceeds product
design standard or certified specs and or does not conform to
applicable building standards.
17.
Any warp, size or telegraphing within the tolerances
specified below
.
18. Any alteration to a fire door is not permitted unless
authorized under NFPA 80 including, without limitation,
any trimming or machining. Any permitted machining,
other than function holes, has to be performed “under label
service” which means by a person licensed by the rating
agency and the construction of the door slab must expressly
allow for the machinability.
TOLERANCE
1. Size: Width, height and Thickness +/- 1/16”.
2. Squareness: +/- 1/8” measured corner to corner across
the diagonal plane.
3. Stile, Rail and Core Telegraphing: any telegraphing
not visible looking at straight at the door slab from 3 or
more feet away or a variation to the true plane in excess
of 1/100” in any three inches.
4. Warp: No more than 1/4” of warp as measured across
the plane of the door in a section no greater than 3-6 x
7-0 in a 1-3/4” or 3-0 x 7-0 in a 1-3/8” door. For doors
that are less than 3-6 x 7-0 but no greater than 8-0 and
4-0, the warp shall not exceed ¼” in a section that is 3’6”
by 7’ section.
INSTALLATION INSTRUCTIONS FOR
NON-RATED DOORS:
 Do not impair the structural strength of the door during
installation, the application of hardware, or the cutting of
the door for lights, louvers, panels, or any other details.
 In fitting for width trim equally from both sides, the
maximum on each side is 1/8th of an inch for ¼ inch overall
trim. If the door has already been machined then trim from
the hinge side and re-machine the hinge pockets.
Interior Door Warranty