Warranty
MASTER LOCK PRODUCT WARRANTY
Limited Lifetime Warranty
Master Lock Company LLC (“Master Lock”) grants the following warranty:
If this product or any part of the product fails due to a defect in materials or workmanship at any time during the life
of the product,
Master Lock will, at its own discretion, repair or replace the product or part free of charge. Simply
contact Master Lock at www.masterlock.com or 1.800.464.2088 for instructions on obtaining repair or replacement.
Canadian customers please call 1.800.227.9599. Return of the defective product or part at the customer's expense,
along with proof of purchase, may be required. This limited warranty applies only to defects in materials and
workmanship, and does not cover products which have been abused, altered, damaged, misused, cut or
excessively worn. THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT ONLY. This limited warranty
does not cover labor for removing, reinstalling or refinishing the Product or part, or other materials removed,
reinstalled or refinished in order to repair or replace the Product or part. TO THE EXTENT PERMITTED BY LAW,
MASTER LOCK DISCLAIMS ALL OTHER IMPLIED OR EXPRESS WARRANTIES INCLUDING ALL
WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT
THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, SUCH
WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY LAW.
LIMITATION OF LIABILITY
: This limited Warranty is your sole and exclusive remedy against Master Lock
and Master Lock shall not be liable for any damages, whether direct, indirect, incidental, special,
consequential, exemplary, or otherwise, including property damage, lost revenues and lost profits, arising
out of any theory of recovery, including statutory, contract or tort. Notwithstanding the term of any limited
or implied warranty, or in the event that this limited warranty fails of its essential purpose, in no event will
Master Lock’s entire liability exceed the purchase price of this product. Some states and provinces do not
allow the exclusion or limitation of incidental or consequential damages so the above limitations or
exclusions may not apply to you. Some states and provinces do not allow limitation on how long a limited
warranty lasts, so the above limitation may not apply to you. This limited warranty gives you specific legal
rights, and you may also have other rights which vary from state to state and province to province.
If you are an inmate in a Correctional Facility, the request for your replacement or replacements must be mailed.
Click here
for the warranty returns form which includes mailing instructions. In addition to the form, you must also
include a letter on official prison letterhead and signed by a warden or prison official. The letter must include your
lock model number, serial number (if applicable), and control key number. Please also note that your replacement
lock will be shipped via parcel post.
Products purchased in the EU are governed by consumer laws which provide statutory guaranty rights in addition
to the warranty stated on any packaging or website associated with this product.
Any warranty stated on any packaging or website associated with this product is not valid in Australia. Product sold
in Australia is governed by the consumer warranty contained in the Australian Consumer Law.
Master Lock Company LLC
World Headquarters
137 W Forest Hill Avenue
PO Box 927
Oak Creek, WI 53154
Phone: 800.464.2088
www.masterlock.com
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