User Guide

ManualsBrandsMaster Lock ManualsCombination PadlocksMaster Lock Padlock, Indoor Personal Use Bluetooth Lock, 1-29/32 in. Wide, 4400D

Bluetooth Padlocks User Guide

FIRMWARE UPDATES

To ensure your Master Lock Bluetooth Padlock has the most up to date firmware, please follow the

steps outlined below:

LOCKING/UNLOCKING

Q: My 4401DLH outdoor lock light is green but the lock won’t unlock. How do I unlock it?

A: If the lock is in Touch Unlock mode, push the top of the metal shackle firmly down into the lock body

to ensure proper mechanical engagement. Then, press any button on the lock and it should light blue

and unlock, resuming normal operation.

If the lock is in Swipe Unlock mode, push the top of the metal shackle firmly down into the lock body to

ensure proper mechanical engagement. The app should change to blue to show as locked and then

display the swipe arrow prompts to unlock the lock, resuming normal operation.

If you are trying to unlock using a directional manual code on the lock keypad, push the top of the metal

shackle firmly down into the lock body to ensure proper mechanical engagement. Then, enter the

manual code on the lock keypad. It should light blue and unlock, resuming normal operation.

Q: My lock will not relock. What should I do?

Summary of content (6 pages)

PAGE 1
Bluetooth Padlocks User Guide FIRMWARE UPDATES To ensure your Master Lock Bluetooth Padlock has the most up to date firmware, please follow the steps outlined below: LOCKING/UNLOCKING Q: My 4401DLH outdoor lock light is green but the lock won’t unlock. How do I unlock it? A: If the lock is in Touch Unlock mode, push the top of the metal shackle firmly down into the lock body to ensure proper mechanical engagement.
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A: This can occur if the lock shackle is closed and opened again quickly before the motor has time to relock the lock. Press any button on the lock keypad and when the lock lights green, close the lock and it will light blue when locked. BATTERY Q: What type of battery does the 4400D use? A: The 4400D comes with an installed CR2450 lithium button cell battery.
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*Please note that after installing a new battery, the low battery icon will no longer display in the app, after the app and the lock communicate with each other. However, it will take between 2 to 24 hours for the yellow LED to stop displaying on the lock itself. Q: I replaced the battery in my lock. Why does the app still show the low battery icon? A: After installing a new battery, the low battery icon will no longer display in the app, after the app and the lock communicate with each other.
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where you can be reached, proof of purchase, and a picture of the back of the lock, clearly showing the serial number and proof that it is not attached to property. BLUETOOTH COMMUNICATION Q: What if my phone's Bluetooth is unable to connect to my lock box? A: Make sure your phone is sufficiently charged. In your phone’s settings, make sure that Bluetooth is turned on. If you can’t turn Bluetooth on, try restarting your phone and then relaunch the app.
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Q: How do I accept an invitation to access a Bluetooth lock box? A: Master Lock Bluetooth padlocks are designed so that the user can gain access using Bluetooth credentials using a smart phone or by using a traditional manual code entered on the directional pad. 1. The owner logs on to the Master Lock eLocks app and follows the directions to ADD A GUEST, which results in an invitation being sent via email or text. 2. Open the link in the invitation. 3.
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COMPATABILITY Q: What phones are compatible with Master Lock Bluetooth padlocks? A: Bluetooth Lock Boxes are designed to work with devices that are built to Bluetooth version 4.0 (or higher) specifications and implement the capability to communicate with Bluetooth peripherals. The latest iOS and Android platforms are currently supported. Q: Are these padlocks compatible with an Apple Watch? A: Our lock boxes are designed to work with your smartphone.