Warranty

MASTER LOCK PRODUCT LIMITED LIFETIME WARRANTY
Limited Lifetime Warranty
If this product or any part of the product fails due to a defect in materials or workmanship at any
time during the life of the product, Master Lock Company LLC (“Master Lock”) will repair or
replace the product or part free of charge. Simply contact Master Lock at www.masterlock.com
or 1.800.464.2088 for instructions on obtaining repair or replacement. Canadian customers
please call 1.800.227.9599. Return of the defective product or part at the customer's expense,
along with proof of purchase, may be required. This limited warranty applies only to defects in
materials and workmanship, and does not cover products which have been abused, altered,
damaged, misused, cut or excessively worn. THIS WARRANTY IS LIMITED TO REPAIR OR
REPLACEMENT ONLY. This limited warranty does not cover labor for removing, reinstalling or
refinishing the Product or part, or other materials removed, reinstalled or refinished in order to
repair or replace the Product or part. TO THE EXTENT PERMITTED BY LAW, MASTER LOCK
DISCLAIMS ALL OTHER IMPLIED OR EXPRESS WARRANTIES INCLUDING ALL
WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY
OPERATION OF LAW, SUCH WARRANTIES ARE LIMITED TO THE DURATION PROVIDED
BY LAW.
LIMITATION OF LIABILITY: This limited warranty is your sole and exclusive remedy and
MASTER LOCK shall not be liable for any damages, whether direct, indirect, incidental,
special, consequential, exemplary, or otherwise, including property damage, lost
revenues and lost profits, arising out of any theory of recovery, including statutory,
contract or tort. Notwithstanding the term of any limited or implied warranty, or in the
event that this limited warranty fails of its essential purpose, in no event will MASTER
LOCK’S entire liability exceed the purchase price of this product. Some states and
provinces do not allow the exclusion or limitation of incidental or consequential
damages so the above limitations or exclusions may not apply to you. Some states and
provinces do not allow limitation on how long a limited warranty lasts, so the above
limitation may not apply to you. This limited warranty gives you specific legal rights, and
you may also have other rights which vary from state to state and province to province.
Note: If you are an inmate in a Correctional Facility, the request for your replacement or
replacements must be mailed. Click here for the warranty returns form which includes mailing
instructions. In addition to the form, you must also include a letter on official prison letterhead
and signed by a warden or prison official. The letter must include your lock model number, serial
number (if applicable), and control key number. Please also note that your replacement lock will
be shipped via parcel post.
Note: Any warranty stated on any packaging or website associated with this product is not valid
in Australia. Product sold in Australia is governed by the consumer guarantees contained in the
Australian Consumer Law.

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