OWNER’S MANUAL
MASTER SPAS OWNER’S MANUAL Welcome To Ultimate Relaxation! Thank you for choosing your new spa built by Master Spas. Please read the entire Owner’s Manual before installing and using your spa. The goal of this manual is to provide you with safety and operational information plus some tips that will help you enjoy your spa to its fullest. At the time of print, this manual is accurate in its information. Master Spas reserves the right to change or improve its product without prior notice.
TABLE OF CONTENTS Important Safety Instructions All Spa Models, Personal Safety .................................................................................................... 3-10 Glossary of Spa Terminology ............................................................................................................ 11-13 Installation Electrical Installation Requirements ....................................................................................................... 14 Wiring Schematic..........
SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS Included with your new spa is a safety sign. The sign is for you and your guest’s protection and is suitable for outdoor use in wet locations. The sign should be placed in a location visible to all users of the spa. Please take time to point out the physical location of the safety sign and the importance of the safety precautions displayed on the safety sign to all of your guests.
SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS When installing and using this electrical equipment, basic safety precautions should be observed including the following: READ AND FOLLOW ALL INSTRUCTIONS WARNING – To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times. A wire conductor is provided on this unit to connect a minimum 6 AWG (13.
SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS (CONT.) (For units with GFCI) WARNING – This product is provided with a ground-fault circuit interrupter located on the front panel of selected swim spas and on the power cord of 120 volt convertible spas. The GFCI must be tested before each use. With the product operating, open the service door. When the product stops operating, this merely indicates that the door is equipped with an electrical interlock.
SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS (CONT.) b) Since excessive water temperatures have a high potential for causing fetal damage during the early months of pregnancy, pregnant or possibly pregnant women should limit spa water temperatures to 38˚C (100˚F). c) Before entering a spa, the user should measure the water temperature since the tolerance of water temperature- regulating devices varies.
SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS (CONT.) DANGER – To reduce the risk of injury to persons, do not remove the suction grate. Suction through drains and skimmers is powerful when the jets in the spa are in use. Damaged covers can be hazardous to small children and adults with long hair. Should any part of the body be drawn into these fittings, turn off the spa immediately. As a precaution, long hair should not be allowed to float in the spa.
SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS (CONT.) The unit should be subjected to periodic routine maintenance once every quarter to make sure that the it is operating properly. DANGER – Risk of Electric Shock. A green colored terminal or a terminal marked G, GR, Ground, Grounding or the symbol shown in Figure 14.1 of UL 1563 is located inside the supply terminal box or compartment.
SAFETY INSTRUCTIONS WARNING: CHILDREN SHOULD NOT USE SPAS OR HOT TUBS WITHOUT ADULT SUPERVISION AVERTISSEMENT: NE PAS LAISSER LES ENFANTS UTILISER UNE CUVE DE RELAXATION SANS SURVEILLANCE WARNING: DO NOT USE SPAS OR HOT TUBS UNLESS ALL SUCTION GUARDS ARE INSTALLED TO PREVENT BODY AND HAIR ENTRAPMENT.
SAFETY INSTRUCTIONS WARNING: DO NOT USE A SPA OR HOT TUB IMMEDIATELY FOLLOWING STRENUOUS EXERCISE AVERTISSEMENT: NE PAS UTILISER UNE CUVE DE RELAXATION IMMÉDIATEMENT APRÉS UN EXERCISE FATIGANT WARNING: PROLONGED IMMERSION IN A SPA OR HOT TUB MAY BE INJUROUS TO YOUR HEALTH AVERTISSEMENT: L’UTILISATION PROLONGÉE D’UNE CUVE DE RELAXATION PEUT ÊTRE DANGEREUSE POUR LA SANTÉ WARNING: DO NOT PERMIT ELECTRIC APPLIANCES (SUCH AS LIGHT, TELEPHONE, RADIO, OR TELEVISION) WITHIN 1.
GLOSSARY OF SPA TERMINOLOGY 1. NECK JETS Your new Master Spa features a variety of jet styles. All jets, regardless of style return the water to the spa. Air is mixed with the water by using the air controls (if equipped) creating a gentle to most vigorous massage. Water flow is adjusted by simply turning the outer face of the jet. Your Master Spa will have a combination of pulsating, rotating, dual pulsating and directional adjustable jets. 2. SHOULDER JETS 3. THERAPY JETS 4.
GLOSSARY OF SPA TERMINOLOGY 7. TOPSIDE CONTROL PANEL You may safely control spa functions from inside or outside your spa using the Topside Control Panel. This Panel is used to control the water temperature, pumps, the spa light, automatic filtration cycles and other advanced functions. The digital display will give you a constant temperature readout and will notify you in case of certain malfunctions. Several user programmable functions are also available. 8.
GLOSSARY OF SPA TERMINOLOGY 14. SPA HEATER This element is an electric heater housed in a stainless steel tube. It is thermostatically controlled and equipped with a high-limit temperature safety shut-off sensor. The high-limit sensor cannot be reset until the temperature within the heater assembly drops several degrees below the shut-off temperature of 108° - 110° F (varies by model).
ELECTRICAL INSTALLATION REQUIREMENTS ELECTRICAL INSTALLATION REQUIREMENTS HAVE YOUR ELECTRICIAN READ THE FOLLOWING INFORMATION BEFORE INSTALLATION BEGINS Electrical connections made improperly, or the use of wire gauge sizes for incurring power which are too small, may continually blow fuses in the electrical equipment box, may damage the internal electrical controls and components, may be unsafe and in any case will void your warranty.
WIRING SCHEMATIC - 240 VOLT SPA HOOK-UP Balboa Instruments G.F.C.
SITE PREPARATION / GENERAL GUIDELINES Portable spa installation is simple when properly planned. It is important that you read the following information carefully and consult with your Master Spas dealer. 1) Access - The actual dimensions of your new spa will determine the amount of space that is needed in moving the spa from curbside to its final installation area. Be sure to measure side yard dimensions, gates or doors and vertical obstructions such as roof overhangs and overhead cables.
INSTALLATION INSTRUCTIONS 1. 2. Put spa in final position that allows for access to equipment and spa components. Remove front side panel (This is the side where the main topside control panel is located) so electrical can be hooked up to the spa system pack. Panels are removed by unscrewing the screws in the corner sections and then lifting up the panels out of the retaining tracks. NOTE: On some models, you will need to remove the Phillips mounting screws instead of the corner screws. 3.
WATER CHEMISTRY TERMS YOU SHOULD KNOW Before jumping into the Spa Water Maintenance, here are some terms to help you. 1. Parts per million, or ppm: This is a form of measurement used in most pool or spa chemical readings. Best described as any one million like items of equal size and make up, next to one unlike item , but of equal size. This would be one part per million. 2. Average size spa: What is it? The national spa and pool institute (NSPI) states; 350 to 400 U.S. gallons is average.
WATER CHEMISTRY TERMS YOU SHOULD KNOW Before jumping into the Spa Water Maintenance, here are some terms to help you. 8. Sanitizers: This is what kills the germs and bacteria that enter the water from the environment and the human body. A. Chlorine 1. Only one type is approved for spa use. Sodium dichlor which is granular, fast dissolving and pH neutral chlorine. 2. Chlorine is an immediate sanitizer. B. Bromine (Note: Bromine use is not recommended with Eco Pur filters.) 1. Two types of tablets. a.
SPA WATER MAINTENANCE - START-UP 1. Read the spa owners manual first. 2. Clean the surface with a spa general purpose cleaner or wipe down with a clean wet towel. 3. Begin filling the spa with fresh water. If possible, do not use softened water. 4. When the spa has 2 to 4 inches of water on the bottom, add the recommended amount of a sequestering chemical for that size spa. See the chemical bottle for correct amounts. 5.
SPA WATER MAINTENANCE - Schedule Day One 1. Test and adjust total alkalinity if necessary to between 80 to 150 ppm using the pH / alkalinity increaser or decreaser 1oz. at a time. Wait 15 minutes, retest and adjust if necessary. The pump should be running on high speed during this time with the air controls closed. 2. Test and adjust pH, if necessary, to within the range of 7.2 to 7.8 using the pH / alkalinity increaser or decreaser, 1/2oz. at a time. Wait 15 minutes, retest and adjust if necessary.
SPA WATER MAINTENANCE - Schedule Day Five 1. Test and adjust total alkalinity, if necessary, to between 80 and 150 ppm using the pH / alkalinity increaser or decreaser, 1oz. at a time. Wait 15 minutes, retest and adjust if necessary. The pump should be running on high speed during this time with the air controls closed. 2. Test and adjust the pH, if necessary, to within the range of 7.2 to 7.8 using the pH / alkalinity increaser or decreaser, 1/2oz. at a time.
SPA WATER MAINTENANCE TROUBLE-SHOOTING GUIDE Problem Possible Causes How To Fix It Chlorine / Bromine Odor • Excessive Chlorine or bromine level • Shock water with non-chlorine shock treatment • Low pH • Adjust pH if necessary • Low levels of sanitizer • Shock water with non-chlorine shock treatment or adjust sanitizer levels • pH out of range • Adjust pH level if necessary • Bacteria or algae growth • Adjust sanitizer if necessary • Dirty filters or inadequate filtration • Clean filters and
WHY ARE CHEMICALS IMPORTANT IN A SPA 1. Evaporation: As water evaporates, only pure water evaporates, leaving the salts, minerals, metals, and any unused chemicals behind. Adding water adds more salts, minerals, and metals. In time, the water can become saturated with these dissolved solids and can cause stains or scale to form on the walls of the spa or a scale build up inside the equipment. Colored or cloudy water, and possible corrosion of plumbing and fittings may also occur. 2.
MAINTENANCE RECOMMENDATIONS Your spa requires periodic draining and cleaning to ensure a safe, healthy environment. It is recommended that you clean your spa at least every 180 days. Heavy bather load will require cleaning it more often. DRAIN YOUR SPA • See page 12. CLEAN YOUR SPA SURFACE • With a soft cloth, wipe down the spa surface with a non-abrasive spa surface cleaner that may be purchased through your local spa dealer. Do not use paper towels. Be sure to rinse residue from spa surface.
WINTERIZING YOUR SPA Many people find they enjoy using their spa more in the winter than any other time. Your spa is designed to be used year round in any type of climate. *However, if you decide you don’t want to use your spa in the winter, you must drain it and follow the winterizing steps listed below: 1. Drain your spa completely using the drain valve (see “To Drain Your Spa”) or use an inexpensive submersible pump that you can buy from your dealer or your local hardware store. 2.
DOWN EAST SPAs - SPECIFICATIONS Spa Model Spa Dimensions Electrical Required Water Capacity Weight Dry/Full Therapy Pumps Jet Count Somerset 66”x 84”x 32” 240V 50A 215 gallons 515lbs/ 1791lbs 1 28 Cape Cod 84”x 84”x 36” 240V 50A 425 gallons 715lbs/ 4115lbs 2 45 Exeter 84”x 84”x 36” 240V 50A 410 gallons 705lbs/ 3985lbs 2 45 Windsor 94”x 94”x 36” 510 gallons 760lbs/ 4840lbs 2 55 Windsor STS 94”x 94”x 36” 240V 50A 510 gallons 790lbs/ 4870lbs 2 54 Portsmouth 94”x 94”x 3
SPA - CONTROLS: MAIN MENUS Down East Spas NAVIGATION Navigating the entire menu structure is done with 2 or 3 buttons on the control panel. The WARM and COOL buttons are indicated by a single Temperature icon throughout this User Guide. Some panels only have one Temperature Button. Panels that have two Temperature buttons can use both of them to simplify navigation and programming where a single Temperature icon is shown. The LIGHT Button is also used to choose the various menus and navigate each section.
SPA - CONTROLS: FILL IT UP Down East Spas PREPARATION AND FILLING Fill the spa to its correct operating level. Be sure to open all valves and jets in the plumbing system before filling to allow as much air as possible to escape from the plumbing and the control system during the filling process. After turning the power on at the main power panel, the top-side panel display will go through specific sequences.
SPA - CONTROLS: SPA BEHAVIOR Down East Spas PUMPS Press the “Jets 1” button once to turn pump 1 on or off, and to shift between low- and highspeeds if equipped. If left running, the pump will turn off after a time-out period. The pump 1 low-speed will time out after 30 minutes. The high-speed will time out after 15 minutes. On non-circ systems, the low-speed of pump 1 runs when any other pump is on.
SPA - CONTROLS: TEMPERATURE AND TEMP RANGE Down East Spas ADJUSTING THE SET TEMPERATURE When using a panel with Up and Down buttons (Temperature buttons), pressing Up or Down will cause the temperature to flash. Pressing a temperature button again will adjust the set temperature in the direction indicated on the button. When the LCD stops flashing, the spa will heat to the new set temperature when required.
SPA - CONTROLS: MODE – READY AND REST Down East Spas In order for the spa to heat, a pump needs to circulate water through the heater. The pump that performs this function is known as the “heater pump.” The heater pump can be either a 2-Speed Pump 1 or a circulation pump. If the heater pump is a 2-Speed Pump 1, READY Mode will circulate water every 1/2 hour, using Pump 1 Low, in order to maintain a constant water temperature, heat as needed, and refresh the temperature display. This is known as “polling.
SPA - CONTROLS: MODE – SHOW AND SET TIME-OF-DAY Down East Spas BE SURE TO SET THE TIME-OF-DAY Setting the time-of-day is important for determining filtration times and other background features. TIME will flash on the display if no time-of-day is set in the memory. 24-hour time display can be set under the PREF menu. (See Page 37) Main Screen READY RANGE FLTR1 Key While the Temperature is still flashing, press Light repeatedly until TIME appears in the LCD.
SPA - CONTROLS: RESTRICTING OPERATION Down East Spas The control can be restricted to prevent unwanted use or temperature adjustments. Locking the panel prevents the controller from being used, but all automatic functions are still active. Locking the Temperature allows Jets and other features to be used, but the Set Temperature and other programmed settings cannot be adjusted. Temperature Lock allows access to a reduced selection of menu items.
SPA - CONTROLS: HOLD (STANDBY) Down East Spas HOLD MODE Hold Mode is used to disable the pumps during service functions like cleaning or replacing the filter. Hold Mode will last for 1 hour unless the mode is exited manually. Main Screen READY RANGE FLTR1 Key SET While the Temperature is still flashing, press Light repeatedly until HOLD appears in the LCD. RANGE Main Screen SET Approx. 10 sec. READY RANGE FLTR1 To next item in Main Menu OR Main Screen or Approx. 3 sec. DO NOT DIVE.
SPA - CONTROLS: ADJUSTING FILTRATION Down East Spas MAIN FILTRATION Filter cycles are set using a start time and a duration. Start time is indicated by an “A” or “P” in the bottom right corner of the display. Duration has no “A” or “P” indication. Each setting can be adjusted in 15-minute increments. The panel calculates the end time and displays it automatically.
SPA - CONTROLS: PREFERENCES Down East Spas Main Screen READY RANGE FLTR1 Key SET While the Temperature is still flashing, press Light repeatedly until PREF appears in the LCD.
SPA - CONTROLS: GENERAL MESSAGES Down East Spas PRIMING MODE Each time the spa is powered up, it will enter Priming Mode. The purpose of Priming Mode is to allow the user to run each pump and manually verify that the pumps are primed (air is purged) and water is flowing. This typically requires observing the output of each pump separately, and is generally not possible in normal operation. Priming Mode lasts 4 minutes, but you can exit it earlier by pressing any Temp button.
SPA - CONTROLS: HEATER-RELATED MESSAGES Down East Spas HEATER FLOW IS REDUCED (HFL) There may not be enough water flow through the heater to carry the heat away from the heating element. Heater start up will begin again after about 1 min. See “Flow Related Checks” below. HEATER FLOW IS REDUCED (LF)* There is not enough water flow through the heater to carry the heat away from the heating element and the heater has been disabled. See “Flow Related Checks” below.
SPA - CONTROLS: SENSOR-RELATED MESSAGES Down East Spas READY RANGE FLTR1 SENSOR BALANCE IS POOR The temperature sensors MAY be out of sync by 2°F or 3°F. Call for Service. SENSOR BALANCE IS POOR* The temperature sensors ARE out of sync. The Sensor Balance is Poor fault has been established for at least 1 hour. Call for Service. SENSOR FAILURE A temperature sensor or sensor circuit has failed. Call for Service.
SPA - CONTROLS: SYSTEM-RELATED MESSAGES Down East Spas MEMORY FAILURE - CHECKSUM ERROR* At Power-Up, the system has failed the Program Checksum Test. This indicates a problem with the firmware (operation program) and requires a service call. MEMORY FAILURE - PERSISTENT MEMORY ERROR* Contact your dealer or service organization if this message appears on more than one power-up. MEMORY FAILURE - CLOCK ERROR* Contact your dealer or service organization.
SPA - CONTROLS: REMINDER MESSAGES Down East Spas GENERAL MAINTENANCE HELPS. Reminder Messages can be suppressed by using the PREF Menu. See Page 37. Reminder Messages can be chosen individually by the Manufacturer. They may be disabled entirely, or there may be a limited number of reminders on a specific model. The frequency of each reminder (i.e. 7 days) can be specified by the Manufacturer. Press a Temperature button to reset a displayed reminder message. Alternates with temperature or normal display.
SPA - CONTROLS: REMINDER MESSAGES (CONT.) Down East Spas Alternates with temperature or normal display. APPEARS ON A REGULAR SCHEDULE, I.E. EVERY 90 DAYS. Change the water in the spa on regular basis to maintain proper chemical balance and sanitary conditions. Alternates with temperature or normal display. APPEARS ON A REGULAR SCHEDULE, I.E. EVERY 180 DAYS. Vinyl covers should be cleaned and conditioned for maximum life. Alternates with temperature or normal display. APPEARS ON A REGULAR SCHEDULE, I.E.
spa theater system (sts) Down East Note: We have included the audio video system owner’s manual with you spa. This should be read to see the specific operation of this component. Note: Do not place wet DVD’s or CD’s into the players at any time. Resulting damage will not be covered under warranty. The Windsor STS system includes a 15” HD digital TV, all in one DVD-CD audio unit, subwoofer, two spa mounted marine grade speakers, two exterior speakers, and a gas shock driven TV lift assembly.
spa theater SYSTEM (sts) Your STS spa comes equipped with a water resistant, locking enclosure for the system. We have installed an F-81 television coaxial cable connector located under the front panel for your convenience. This can be utilized if you wish to add a cable connection or satellite connection to your STS. Note: Due to the brightness of daytime light, it may be difficult to view the TV during daytime hours. Please consider this when placing your spa outdoors.
deluxe fusion audio system Warning: Never remain in your spa longer than 15 minutes per session when the water temperature is above 98˚F. If you wish to spend more time in your spa, whether enjoying music, or just lounging, be sure to keep the spa water at or below body temperature (98.6˚F). *Please refer to your stereo Owner’s Manual for specific operations.
A. Turn on the Digital Media Locker™ by pressing the POWER button on the locker. B. Within 3 seconds press and hold the MODE button on the remote for more than 10 seconds. The remote will now be paired/synchronized. deluxe fusion audio system i The remote control uses state-of-the-art technology and will inform you if the dock is receiving the command from the remote control. In any case, if the LCD displays "--" in either mode, this means that your remote control is out of reception range.
SPA TROUBLE SHOOTING GUIDE NOTHING ON THE SPA OPERATES1. Check the control panel display for any messages. If there is a message, refer to the diagnostic section on that model spa. There you will find the meaning of the message and what action is to be taken. 2. If there is no message on your control panel, check and reset the GFCI and house breaker. *The GFCI should be located in a weather proof box close to the spa, but no closer than 5 ft.
SPA TROUBLE SHOOTING GUIDE SPA NOT HEATING * If the spas heater has failed, the majority of the time it will trip the GFCI breaker. If the spa is not heating and has not tripped the breaker, please follow these steps: 1. Check the control panel for diagnostic messages. Refer to your spa models diagnostic message area in previous sections. Follow steps to alleviate message. 2. Check water set temperature at control panel. 3. Check for dirty filters. Clean if necessary. 4. Check “heat mode” the spa is set in.
REGULAR MAINTENANCE PROCEDURES Note: These are areas that will require the spa owner to perform routine maintenance. These are not areas covered under the warranty of the spa. CLEANING JETS The majority of jets in your spa can individually be turned on/off. If any of these jets become hard to turn, it will be necessary to remove the jet to clean it as grit/sand and mineral deposit may be present.
REGULAR MAINTENANCE PROCEDURES DRAINING YOUR SPA The drain is located behind the front panel on the far right side. You can access the drain by unscrewing the black thumb screws and removing the corner panel. Grasp the drain cap, and pull the assembly out all the way. Unscrew the cap, then push the assembly back in half way to start the flow of water. Attach a garden hose, if desired. Draining times may vary by model using the external hose bib. A sump pump may also be used to drain the spa quickly.
REGULAR MAINTENANCE PROCEDURES CARE OF YOUR SPA COVER Always cover your spa when not in use. This will greatly reduce energy consumption and will cause spa water to heat more rapidly. Water loss and chemical usage will also be reduced. • Be sure to lock down all straps on cover after each use to prevent wind damage. • Do not allow spa to sit uncovered in direct sunlight. This may cause damage to exposed surfaces of spa and possible discoloration of spa fittings.
SPA CARE AND MAINTENANCE RECORD DATE DATE Drain & Clean Spa Clean Filter Cartridges Change ECO PUR™ Element Every 180 Days Soak Filter Cartridges in Solution Test GFCI Clean and Condition Spa Cover Miscellaneous Service DO NOT DIVE.
SPA CARE AND MAINTENANCE RECORD DATE DATE DO NOT DIVE.
SPA CARE AND MAINTENANCE RECORD DATE DATE DO NOT DIVE.
SPA CARE AND MAINTENANCE RECORD DATE DATE DO NOT DIVE.
Down East Spas are manufactured by Master Spas, one of the world’s leading spa manufacturers. 6927 Lincoln Parkway Fort Wayne, IN 46804 800.860.7727 sales@masterspas.com Master Spas reserves the right to change specifications or features without notice. Master Spas is a manufacturer of spas and related products and we stand behind every product we produce pursuant to those representations which are stated in our written limited warranty.
