User's Manual
15
TROUBLESHOOTING GUIDE
SYMPTOM
Power light won’t come on
Unit takes excessive amount of
time to heat up
(longer than 60-70 min)
There is a gap between the door
and the smoker when in use and
door latch has no more
adjustment
Grease is leaking out of smoker
through door and legs
No smoke
Temperature rapidly decreased
or shut down after few hours of
use
Controller displaying error
message
Power light is on, unit isn’t
heating
Controller does not adjust heat
Meat probe temperature does
not show on display
Remote will not control smoker
CAUSE
Not plugged into wall
House fuse tripped
Controller malfunctioning
Unit plugged into an extension
cord
Door not closed properly
Controller malfunctioning
Door alignment
Damaged door seal
Drip pan not in place
Excess grease or oil build-up in
unit
Drain tube is not draining
No wood chips
Faulty control unit
Controller malfunctioning
Controller/unit malfunctioning
Controller/unit malfunctioning
Probe malfunctioning
Batteries are weak or installed
wrong
Remote is not linked properly to
controller
Remote malfunctioning
POSSIBLE SOLUTION
Check wall connection
Make sure other appliances are not
operating on the same electrical
circuit. Check household fuses.
Contact Masterbuilt at 1.800.489.1581
Set unit so an extension cord does
not have to be used
Close door and fasten latch securely
Contact Masterbuilt at 1.800.489.1581
Contact Masterbuilt at 1.800.489.1581
Reposition so hole lines up with drain
hole in bottom of unit
Clean unit
Check drain tube
Add wood chips (See Page 12)
Contact Masterbuilt at 1.800.489.1581
Contact Masterbuilt at 1.800.489.1581
Contact Masterbuilt at 1.800.489.1581
Contact Masterbuilt at 1.800.489.1581
Contact Masterbuilt at 1.800.489.1581
Refer to page 13 instructions
Contact Masterbuilt at 1.800.489.1581
4
PARTS LIST
PART NO QTY DESCRIPTION PART NO QTY DESCRIPTION
1 1 Smoker Body 14 2 Wheel
2 1 Control Panel 15 1 Element
3 1 Rear Handle 16 1 Wood Chip Lid
4 4 Smoking Rack 17 1 Meat Probe
5 1 Drip Defl ector 18 1 Air Damper
6 4 Grate Supports 19 1 Door w/ Window
7 1 Door Latch 20 1 Door Handle
8 1 Water Bowl 21 2 Front Foot
9 1 Wood Chip Tray 22 2 Grease Tray Bracket
10 1 Drip Pan 23 2 Side Panel
11 2 Adjustable Screw Leg 24 1 Door Hinge
12 1 Wood Chip Loader 25 1 Control Panel Housing
13 1 Grease Tray 26 1 LED Light
27 1 Remote Control
1
2
7
3
6
4
8
9
5
10
11
12
15
16
18
14
19
20
21
22
STOP!
DO NOT RETURN TO RETAILER For Assembly Assistance, Missing or Damaged Parts
Call: MASTERBUILT Customer Service at 1-800-489-1581.
Please have Model Number and Serial Number available when calling.
These numbers are located on silver label on back of unit.
13
23
24
25
27
26
17