User manual

Masterclock NTDS-A User Manual – Original – 2013-04-25

Service and Return Information

We sincerely hope that you never experience a problem

with any Masterclock product. If you do need service,

contact Masterclock’s Technical Support team. A trained

specialist will help you to quickly determine the source of

the problem. Many problems are easily resolved with a

phone call or email. If it is necessary to return a unit to us,

an RMA (Return Material Authorization) number will be

given to you.

Visit our website to download a current RMA request form.

http://www.Masterclock.com/rma.php

Masterclock tracks the flow of returned material with our

RMA system to ensure speedy service. You must include this

RMA number on the outside of the box so that your return

can be processed immediately.

RMA Policy

Our RMA policy is straightforward and is based on several

basic premises:

 An item can be returned, subject to several basic

requirements, under our 30-day Satisfaction Guarantee.

 If an item fails within the first year of the Warranty Period,

we will repair and return it freight prepaid.

 If an item gives trouble beyond the warranty period and

requires repair we will inspect, repair and return the

item to you for a reasonable charge for the work and

the cost for freight.

 If you think an item or system is not working properly

we expect you to read the instruction manual, talk with

our technical support department and make a

reasonable effort to resolve the issue.

 If you return an item to us for repair and the item is

found to work properly then we will charge you an

"Analysis and Inspection" charge plus the return freight.

Please supply us with as many details about the problem as

you can. The information you provide will be supplied to the

repair department before your unit arrives. This helps us to

provide you with the best service, in the fastest manner.

We apologize for any inconvenience that the need for repair

may cause you. We hope that our rapid service meets your

needs. If you have any suggestions to help us improve our

service, please give us a call. We appreciate your ideas and

will respond to them.