Warranty

Masterplug Limited Warranty
Limited Warranty (“Warranty”): Subject to the exclusions set forth below,
Luceco Inc. (“Luceco”) warrants that Masterplug products (“Products”) will
be free from defects in with the specifications set forth in the documentation
published or provided with the Products (“Specifications”) for the applicable
period and subject to the terms and conditions from the date of shipment
(“Warranty Period”).
LUCECO warrants cataloged Masterplug products manufactured by LUCECO
against defects for a maximum of three years from the date of the original
shipment from LUCECO. At LUCECO’s option, any product proven to be
defective within the warranty period described above will either be repaired
with the same or a functionally equivalent Product(s) or component part(s),
replaced, or credited. LUCECO reserves the right to replace defective
products or components utilizing the same or functionally similar products
that are new, repaired or reconditioned.
The original purchaser shall be responsible for all costs of packaging and
shipment of the replacement Masterplug Product or part to and from
LUCECO’s factory. Furnishing of a replacement Masterplug Product or a
replacement part under the terms of this Limited Warranty shall not begin a
new warranty period related to such replacement Masterplug Product or
part but rather shall be limited to the original warranty period associated
with the defective product. LUCECO WILL NOT HONOR ANY WARRANTY
CLAIM WITHIN THE THREE YEAR WARRANTY PERIOD WITHOUT PRIOR
WRITTEN APPROVAL. LUCECO will not honor a cash reimbursement claim to
cover material charges for replacement material outside the first year from
date of shipment. Contact our service department at
http://www.masterplug.com/us in order to obtain approval. This Warranty
extends only to the Product(s) as delivered to, and is for the sole and
exclusive benefit of, the original end user of the Product(s) at the original
location. This Limited Warranty extends only to Masterplug’s original
purchaser. This Warranty may not be transferred or assigned by the original
end user. This warranty only covers items manufactured by LUCECO.
Warranty claims must be submitted in writing within 30 days of discovery of
the failure or defect to an authorized Luceco technical support or customer
service representative. The above warranty does not include components or
products not manufactured by LUCECO. These items carry the warranty of
their respective manufacturers. Assistance with warranty claims for any such
component(s), and/or copies of each applicable manufacturer’s warranty,
may be obtained from an authorized Luceco post-sales or customer service
representative.
Masterplug Products must be inspected and maintained at least annually.
Maintenance of structural and electrical components must be conducted on
a regular basis to ensure a safe and attractive product. Luceco will not be
responsible under this Warranty for any substantial deterioration in the
Product finish that is caused by failure to clean, inspect or maintain the finish
of the Product(s). LUCECO cannot warrant its products against severe
conditions. During the Limited Warranty period some fading, staining or
chalking of the finish may occur. This is normal aging for the finish, is not a
manufacturing defect, and is not covered by this Limited Warranty.
LUCECO will warrant Masterplug products provided products are properly
installed following the directions in the product’s installation instructions, in
their intended application and used in compliance with all applicable local,
state and national safety regulations and codes, including, but not limited to,
the current edition of The National Electric Code (NEC), the Standards for
Safety of Underwriters’ Laboratory, Inc. (UL), or the standards for the
American National Standards Institute (ANSI). LUCECO will not warrant
products damaged due to installer connections and/or user errors.
Both limited warranties only cover items manufactured by LUCECO. The
above limited warranties also do not include equipment and components not
manufactured by LUCECO (See above limited warranties.) The Limited
Warranty also excludes damage or failure caused by acts of nature; exposure
to adverse or hazardous chemicals or other substances; falling objects;
explosion; fire; vandalism; civil disturbances; failure of third party devices
connected to the Luceco fixture; animal or insect activity; power surges;
improper power supply; electrical current fluctuations, including under/over
voltage or under/over current; excessive ambient temperatures; induced
vibration; harmonic oscillation or resonance associated with movement of air
currents around the product; use of reactive cleaning agents and/or harsh
chemicals to clean the products; misuse or abuse in application (see product
spec sheets for application guidelines), or any other such occurrences
beyond LUCECO’s control are also not warranted. No charges for rental of
equipment, travel time or labor will be accepted. This Limited Warranty
excludes, among other items, reimbursement for inconvenience, field labor,
providing access to products (scaffolding, lifts, reinstallation, etc.), removal,
loss of use, damages arising from product failure, or any other costs or
expenses. THIS WARRANTY IS VOID WITH RESPECT TO ANY PRODUCT IF THE
PRODUCT IS NOT USED FOR THE PURPOSE FOR WHICH IT WAS DESIGNED OR
IF ANY REPAIRS OR ALTERATIONS ARE MADE BY ANY PERSON NOT
AUTHORIZED BY LUCECO IN WRITING.
LUCECO shall claim the warranty to be null and void if the product fails due
to circumstances beyond its control including damage during shipping,
handling, unpacking, or installation; damage caused by moisture or other
contaminants entrapped between protective packaging materials and coated
surface, thus constituting improper storage, prior to placement in service;
damage or failure caused by acts of nature; falling objects; external forces;
explosion; fire; or any other such occurrences beyond LUCECO's control.
LUCECO reserves the right to examine all products and/or any associated
component to determine the cause of failure and pattern of usage. LUCECO
may require the material be returned to LUCECO, as part of the evaluation
process. LUCECO reserves the right to be the sole judge as to whether any
items and components are defective and or covered under this warranty.
LUCECO shall have the option, in its discretion, to 1) instruct the purchaser to
ship the LUCECO Product, or any part thereof, to LUCECO at the purchaser’s
expense, 2) to have its designated agent inspect the product at the original
purchaser’s premises, or 3) to require the original purchaser to supply to
LUCECO digital photographs of the defective LUCECO LED Product, or any
part thereof.
No modification of this Limited Warranty shall be in effect unless issued in
writing and signed by LUCECO’s authorized factory representative. No agent,
salesperson, distributor or dealer is authorized to change, modify or extend
the terms of this Limited Warranty in any manner. If the original purchaser,
or subsequent purchasers, issues a warranty to its customers that differs
from this Limited Warranty, such warranty shall not amend or modify this
Limited Warranty and LUCECO shall not be responsible for any portion of the
original purchaser’s, or subsequent purchaser’s, warranty.
LUCECO reserves the right to make modifications or changes to any of its
products, pricing, Limited Warranty and Terms and Conditions without prior
notice.
This Warranty supersedes all previous warranties. Effective Date: 3-2-2017