User's Guide

User Guide
7-1
Trouble shooting
Printer does not power on
Printer has printing problems
Disconnect and reconnect again the power cables making sure
that an electricity supply is actually present
USER
Printer does not power on
Printer does not start
printing (no movement)
 Make sure that a MC310 printer appears in “Devices and
Printers” and that it is active (icon appears in dark grey)

 Make sure that card is present in the input hopper
 Make sure that the front panel (output bin) is closed
 Make sure that the ribbon is actually loaded and that its
cover is fully closed
USER
Executes movements but
card is not printed
(blank card)
 Make sure that the ribbon cartridge is inserted correctly
 The identifier of the ribbon has been damaged and as a
result cannot be used by the machine: change the
ribbon
USER
Defects in Print Quality
 Single or Multiple horizontal lines: clean the printhead
using a swab or pen as described in the User Manual
 Dots appear on printout due to dirty cleaning roller:
clean with water as described in the User Manual

 If printout colors or appearance are not satisfactory,
modify the Brightness, Contrast and Sharpness values
in Printer Preferences and check printout improvement

USER