ENGLISH Matrox® C-Series™ C680 • C420 User Guide 20216-301-0120 2015.08.
Contents About this user guide ............................................................................................. 4 Using this guide .......................................................................................................................................4 More information ....................................................................................................................................4 Overview ......................................................................
Customer support ................................................................................................. 27 Matrox Web ............................................................................................................................................27 Technical support ..................................................................................................................................27 Driver and software download ............................................................
About this user guide Your Matrox user guide provides information on installing and using your Matrox hardware. For information on Matrox PowerDesk software features and options, see the help file included with your PowerDesk software. Using this guide This guide assumes you’re familiar with basic functions like click, right-click and double-click, and that you’re familiar with the basics of the operating system you’re using.
Overview Thank you for purchasing a Matrox C-Series graphics card. This is a high-performance graphics card that supports PCIe® (PCI Express®) ×16 compliant systems and multi-monitor setups. System requirements Minimum 2 GB RAM Hardware Motherboard with available PCI Express® ×16 slot Internet access for software installation Windows® 10 (32-bit, 64-bit) Windows® 8.
Installing your graphics hardware This section describes how to install your Matrox card. For information specific to your computer, like how to remove its cover, see your system manual. Note: Most Matrox low-profile graphics cards ship with ATX brackets compatible with most systems. If you have a low-profile system, you may need to change the ATX bracket on your graphics card to a low-profile bracket. For more information, “Replacing brackets on your graphics card”, page 8.
Step-by-step installation 1 Open your computer and remove your existing graphics card If a graphics card isn’t already installed in your computer, skip to step 2. If a graphics card is already installed in your computer: a Using Programs and Features in Windows, remove any currently installed display drivers. Restart your computer for the changes to take effect. After your computer restarts, you’re prompted to install drivers for the new graphics hardware detected. Click Cancel.
WARNING: Inserting your Matrox card into the wrong type of slot could damage your card, your computer, or both. ×1 ×4 ×8 ×16 PCI Express card 3 Insert your Matrox card a Position your Matrox card over the expansion slot you’ve chosen. b Push the card in firmly and evenly until it’s fully seated in the slot. c Secure the bracket of your Matrox card to the computer frame. Your Matrox card is now installed.
2 Attach and fasten the new bracket with the two screws you just removed. Low-profile bracket Installing multiple graphics cards You can install up to either two (2) Matrox C680 graphics cards or two (2) Matrox C420 graphics cards in your system. WARNING: To avoid damaging your cards, always insert your card as straight as possible into the slot. Don’t rock the card from side to side. If you meet resistance, don’t force the card into the slot.
WARNING: To make sure the cable is inserted properly, the cable edge marked with a red line should be closest to the bracket.
Connecting your monitors This section describes how to connect your monitors to your Matrox graphics hardware. Depending on your Matrox product, your connection setup changes (see “Step-by-step connection setup”, page 12). Before you begin To avoid possible problems that could damage your monitors or prevent you from using your Matrox product, read the following guidelines before connecting your Matrox graphics hardware.
Step-by-step connection setup This section guides you through the step-by-step connection setup of your graphics hardware. Matrox C680 or Matrox C420 1 Connect the first monitor If your monitor has a DisplayPort connector, use a mini DisplayPort to DisplayPort adapter to connect your monitor cable to the mini DisplayPort connector labeled 1 on the bracket of your Matrox card.
Installing your Matrox software This section describes how to install Matrox software for Windows 10, Windows 8.1, Windows Server 2012 R2, Windows Server 2008 R2, Windows 7, and Windows Embedded Standard 7. The installation of the display driver is the same for the 32-bit and 64-bit versions. Before you begin If your Matrox product was provided by the manufacturer of your computer, check the Web site of that manufacturer for the latest display driver.
Matrox PowerDesk software Your Matrox display driver includes Matrox PowerDesk software. This software helps you get the most out of your Matrox product. Use Matrox PowerDesk software to change certain display settings or access Matrox features. Note: To avoid possible problems, unless otherwise specified, we recommend you use only PowerDesk software to change your display settings. Accessing PowerDesk Windows 10/8.
Troubleshooting What to do if you have a problem If you experience problems with your Matrox product: Make sure your Matrox card is properly installed, you’re using the correct connectors, and that all connectors are properly fastened. For more information, see “Installing your graphics hardware”, page 6 and “Connecting your monitors”, page 11. Review the documentation provided with your Matrox product, including the information in this section, to see if your problem is already addressed.
Problem 1Cause PowerDesk software isn’t installed Windows 10/8.1 – If the Matrox display driver was installed or updated through Windows Update automatic driver installations, Matrox PowerDesk software may not be installed. 1Solution Run the setup program included with the Matrox display driver. The setup program automatically installs PowerDesk software for your Matrox product. For more information, see “Installing your Matrox software”, page 13.
Problem 1Cause 1Solution After the startup screen, or after display settings are changed, the screen image is garbled or unusable (blank screen, rolling or overlapping screen images) Files on your system may have been deleted or corrupted. Uninstall, then reinstall Matrox software: Note: Before removing software, make sure you have all the necessary files to reinstall software that may still be needed. Also, make sure the display driver you reinstall supports all Matrox products in your computer.
Windows 8.1 – a From the Start screen, go to All Apps Æ Windows Systems Æ Control Panel Æ Programs Æ Programs and Features Æ Uninstall a program Æ Matrox PowerDesk Æ Uninstall Æ Yes. b Click Matrox C-Series WDDM Driver Æ Uninstall Æ Yes. Windows 7 – Problem a Click Start Æ Settings* Æ Control Panel Æ Programs* Æ Programs and Features Æ Matrox PowerDesk Æ Uninstall Æ Yes. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.
1Cause Your monitor may not be detected by the software. 1Solution Restart your computer. If your monitor is a Plug-and-Play (DDC) monitor, it should be automatically detected by the software. Problem Built-in network hardware doesn’t work after graphics card is installed 1Cause The installation of a graphics card may have caused your computer to reallocate system resources. 1Solution Try reinstalling your network drivers.
3Solution If there’s a graphics controller built into the motherboard of your computer, by changing your computer BIOS settings, you may be able to change which device controls your primary display. For more information, see your system manual. 4Solution If you don’t need to use the graphics card that’s controlling your primary display, remove it from your computer.
Problem 1Cause 1Solution Screen image defects appear, program doesn’t run properly, or Windows doesn’t work properly (example: mouse pointer not drawn properly) Some programs may not work properly with some Matrox acceleration. Windows 10/8.1/7 – Disable Windows effects: Windows 10 – 1 Right-click Start Æ Control Panel Æ System Æ Advanced system settings. 2 Under Performance, click Settings. 3 Disable one or more features. 4 Click OK Æ OK. Windows 8.
Note: If you identify a program that doesn’t work well with Matrox acceleration, please contact Matrox technical support (see page 27) and describe the problem. This information may help us come up with a fix or work-around in a future driver release. Problem 1Cause 1Solution 2Cause 1Solution 3Cause 1Solution Program window or dialog box doesn’t appear on screen Another window or dialog box may be covering the window or dialog box you want to see.
2Solution Manually move the program window or dialog box: 1 Make sure the window you want to move is selected, then press [Alt]+[Space]. 2 If you see a pop-up menu, click Move. If you don’t see a pop-up menu, press [M] (for Move). 3 Press on one of the arrow keys once and move your mouse pointer to where you want the window or dialog box to appear, then click. The program window or dialog box should appear where you clicked.
2Cause 1Solution A DVD video may not play back because the region setting on your DVD player doesn’t match the region code on the DVD-ROM disc. DVD players and videos use region codes to prevent the playback of video that was intended only for a certain region or market. To get a copy of a DVD video that’s compatible with the region code of your DVD player, contact the vendor of that video.
Product information Specifications Matrox C680 Operating systems supported Windows 10, Windows 8.1, Windows Server 2012 R2, Windows Server 2008 R2, Windows 7, and Windows Embedded Standard 7 AMD® GPU Audio output formats Digital monitor support* Matrox C420 Multi-stream audio through DisplayPort DVI, DisplayPort, HDMI DVI, DisplayPort, HDMI 2 GB GDDR 5 2 GB GDDR 5 PCIe ×16 PCIe ×16 ATX Low-profile 6 4 6× Mini DisplayPort 4× Mini DisplayPort 4096 × 2160 @ 30 Hz 4096 × 2160 @ 60 Hz (Max.
Environmental Temperature, operational 5 to 55 ºC (41 to 131 ºF) (near board ambient) Temperature, non-operational storage and transportation -40 to 70ºC (-40 to 158 ºF) Humidity, operational (indoor) 20 to 80% (non-condensing) Humidity, non-operational storage and transportation 10 to 95% (non-condensing) Atmospheric pressure, operational 650hPa (3,580 meters / 11,745 feet) to 1013hPa (0 meters / 0 feet) Atmospheric pressure, non-operational and transportation 192hPa (12,000 meters / 39,370 fee
Customer support Matrox Web Our Web site has product literature, press releases, technical material, a sales office list, trade show information, and other relevant material. Visit the Matrox Graphics Web site at www.matrox.com/graphics. Technical support Matrox values your business and offers professional support for your Matrox product. If your product was purchased through a Matrox dealer, contact your dealer for product support. This is the quickest and most effective method of technical assistance.
Driver and software download A more recent display driver may support more features and may offer increased capabilities (such as higher display resolutions). Matrox makes the latest display drivers, software, and system utilities available on the Matrox Technical Support Web site (www.matrox.com/graphics/en/support/drivers). View your warranty information Matrox makes warranty information available on the Matrox site (www.matrox.com/warranty). Register your Matrox product Please register online (www.
USA FCC Compliance Statement Remark for the Matrox hardware products supported by this guide This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
KOREA B 급 기기 ( 가정용 방송통신기자재 ) 이 기기는 가정용 (B 급 ) 전자파적합기기로서 주 로 가정에서 사용하는 것을 목적으로 하며 , 모든 지역에서 사용할 수 있습니다 . EUROPE (English) European user’s information – Information on Conformity Remark for the Matrox hardware products supported by this guide These devices comply with EC Directive 2004/108/EC for a Class B digital device. They have been tested and found to comply with EN55022/CISPR22 and EN55024/CISPR24.
(Italiano) Questo prodotto incorpora la tecnologia di protezione di copia protetta da uno o più brevetti USA e da altri diritti di proprietà intellettuale di Rovi Corporation. È vietato decodificare o disassemblare il prodotto. (Español) Este producto incorpora tecnología de protección de copia que está protegida por patente(s) de EE. UU. y por otros derechos de propiedad intelectual de Rovi Corporation. La ingeniería inversa y el desmontaje están prohibidos.
Copyright © 2015 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos. Trademarks • Marques déposées • Warenzeichen • Marchi registrati • Marcas registradas Matrox Electronic Systems Ltd. / Matrox Graphics Inc..................................
• (English) Registered trademarks are registered in the United States, Canada, and/or other countries. All other nationally and internationally recognized trademarks and tradenames are hereby acknowledged. • (Français) Les marques déposées sont déposées aux États-Unis, au Canada et/ou dans d’autres pays. Toutes les autres marques et tous les autres noms déposés reconnus nationalement ou internationalement sont également reconnus par les présentes.
(English) Disclaimer THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information provided by this document is believed to be accurate and reliable at the time it is written. However, no responsibility is assumed by Matrox Graphics Inc.
Matrox Graphics Inc. 1055 Saint Regis Boulevard Dorval, Quebec, Canada H9P 2T4 North America: 1-800-361-1408 International: (514) 822-6000 Email: graphics@matrox.com Web site: www.matrox.com/graphics Technical support: www.matrox.com/graphics/support To locate the sales office nearest you, visit www.matrox.
