ENGLISH Matrox® DualHead2Go™ Analog Edition • Digital Edition • DP Edition • Digital SE User Guide (Windows® version) 20000-301-0210 2012.10.
Contents About this user guide ...............................................................................................4 Using this guide.........................................................................................................................................4 More information .....................................................................................................................................4 Overview ...................................................................
Matrox PowerDesk software................................................................................. 28 Accessing PowerDesk..............................................................................................................................28 Accessing Matrox PowerDesk help ........................................................................................................28 Troubleshooting ..................................................................................................
About this user guide Your Matrox user guide provides information on installing and using your Matrox hardware. For information on Matrox PowerDesk software features and options, see the help file included with your PowerDesk software. Note: This guide has references specific to version 2.07.00 or later of the Matrox software. If you’re using a previous version of the Matrox software, certain references in this guide may not reflect the software you have.
Overview Thank you for purchasing Matrox DualHead2Go. This product allows your single-display graphics hardware to support up to two monitors at a time. Depending on your Matrox product, you can connect up to two analog, digital, or DisplayPort™ monitors at a time to your Matrox DualHead2Go product.
DualHead2Go DP Edition Matrox hardware Matrox input cable (DisplayPort to DisplayPort) USB cable Mini DisplayPort to DisplayPort adapter DualHead2Go Digital SE Matrox hardware Matrox input cable (DisplayPort to DisplayPort) USB cable Optional hardware (sold separately) Depending on your connection setup, you may also need any of the following hardware: DVI to HD-15 adapter DisplayPort to DVI adapter Mini DisplayPort to DisplayPort adapter Power adapter kit for GXM* For more informat
Installation overview To install your Matrox product: 1 Connect your product – see the “Connection setup” section for your Matrox product. 2 Install the software – see “Installing your Matrox software”, page 26.
Connecting your DualHead2Go Analog Edition product This section describes how to connect two (2) analog monitors to your Matrox product. Before you begin To avoid possible problems that could damage your monitors or prevent you from using your Matrox product, read the following guidelines before connecting your Matrox product. 8 Whenever you change your connection setup, make sure you’re using the correct connectors and that all connectors are properly fastened.
Connection overview Step-by-step connection setup 1 Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. 2 Connect the USB cable Plug one end of the USB cable provided with your Matrox product into the USB connector ( ) on your Matrox product. Plug the other end of the USB cable into a powered USB port on your computer. For more information on powered USB ports, see your system manual.
3 Attach the Matrox input cable Attach one end of the cable provided with your Matrox product to the graphics connector on your computer. Attach the other end of the cable to the input connector ( ) on your Matrox product. Matrox input cable (HD-15 to HD-15) 4 Connect the first monitor Use your monitor cable to connect your first monitor to the first connector ( ) on your Matrox product.
Connecting your DualHead2Go Digital Edition product This section describes how to connect two (2) digital or analog monitors to your Matrox product. Note: To purchase any cables or adapters not included with your Matrox product, see the Matrox online store (shopmatrox.com). Before you begin To avoid possible problems that could damage your monitors or prevent you from using your Matrox product, read the following guidelines before connecting your Matrox product.
Connection overview Step-by-step connection setup 1 Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. 2 Connect the USB cable Plug one end of the USB cable provided with your Matrox product into the USB connector ( ) on your Matrox product. Plug the other end of the USB cable into a powered USB port on your computer. For more information on powered USB ports, see your system manual.
3 Attach the Matrox input cable Attach one end of the cable provided with your Matrox product to the graphics connector on your computer. Attach the other end of the cable to the input connector ( ) on your Matrox product. Matrox input cable (HD-15 to HD-15) 4 Connect the first monitor If your monitor has a DVI connector, use your monitor cable to connect your monitor directly to the first connector ( ) on your Matrox product.
Connecting your DualHead2Go DP Edition product This section describes how to connect two (2) DisplayPort or digital (DVI) monitors to your Matrox product. WARNING: To avoid damaging the DisplayPort connector on your DisplayPort monitor cable or on your Matrox product, carefully remove the DisplayPort cable by pressing the latch on the top of the DisplayPort connector while removing the connector.
Connection overview Step-by-step connection setup 1 Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. 2 Connect the USB cable Plug one end of the USB cable provided with your Matrox product into the USB connector ( ) on your Matrox product. Plug the other end of the USB cable into a powered USB port on your computer. For more information on powered USB ports, see your system manual.
3 Attach the Matrox input cable Attach one end of the Matrox DisplayPort cable provided with your Matrox product to the graphics connector on your computer. Attach the other end of the cable to the DisplayPort input connector ( ) on your Matrox product. Matrox input cable (DisplayPort to DisplayPort) Laptops with mini DisplayPort connector – Attach one end of the mini DisplayPort to DisplayPort adapter to the DisplayPort connector on your Matrox input cable.
5 Connect the second monitor Use your monitor cable to connect your monitor directly to the second connector ( ) on your Matrox product. Monitor cable (DisplayPort) If your monitor has a DVI connector, use a DisplayPort to DVI adapter (sold separately) to connect your monitor to the connector. DisplayPort to DVI adapter Monitor cable (DVI) Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 26).
Connecting your DualHead2Go Digital SE product This section describes how to connect two digital (DVI-D) monitors to your Matrox product. Note: To purchase any cables or adapters not included with your Matrox product, see the Matrox online store (shopmatrox.com). Before you begin To avoid possible problems that could damage your monitors or prevent you from using your Matrox product, read the following guidelines before connecting your Matrox product.
Connection overview Step-by-step connection setup WARNING: To avoid damaging the DisplayPort connector on your DisplayPort monitor cable or on your graphics hardware, carefully remove the DisplayPort cable by pressing the latch on the top of the DisplayPort connector while removing the connector. 1 Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer.
2 Connect the USB cable Plug one end of the USB cable provided with your Matrox product into the USB connector ( ) on your Matrox product. Plug the other end of the USB cable into a powered USB port on your computer. For more information on powered USB ports, see your system manual. 3 USB cable Attach the Matrox input cable Attach one end of the Matrox DisplayPort to DisplayPort cable provided with your Matrox product to the DisplayPort input connector ( ) on your Matrox product.
4 Connect the first monitor Connect the DVI connector on your monitor cable directly to the first connector ( ) on your Matrox product. Monitor cable (DVI) 5 Connect the second monitor Connect the DVI connector on your monitor cable directly to the second connector ( ) on your Matrox product. Monitor cable (DVI) Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 26).
Connecting a second DualHead2Go product If you want to further expand your desktop, you can connect a second DualHead2Go product to your graphics hardware to support up to four monitors at a time. Note: The following provides a brief overview of how to connect a second DualHead2Go product to your graphics hardware. For more detailed information, see the “Step-by-step connection setup” for your product. Before you begin Only two Matrox DualHead2Go products at a time can be connected to your computer.
Connecting two DualHead2Go products Note: Connecting two DualHead2Go Analog Edition, DualHead2Go Digital Edition, or DualHead2Go DP Edition products at a time requires a Matrox power adapter kit. To purchase a Matrox power adapter kit for GXM, see the Matrox online store (shopmatrox.com). Connection overview (DualHead2Go DP Edition shown) Step-by-step connection setup 1 Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer.
2 Connect the Power/USB cable Plug one end of the Power/USB cable into the USB connector ( ) on your Matrox product. Power/USB cable Plug the USB connector into a USB port on your computer. Plug the power supply connector of the Power/USB cable into the external power supply. Finally, plug the power supply cord into an electrical outlet.
4 Connect the monitors Use your monitor cables to connect each monitor directly to the connectors labeled ( ) and ( ) on your Matrox product. Monitor cable (DisplayPort) For more information, see the “Step-by-step connection setup” for your product.
Installing your Matrox software This section describes how to install Matrox software for Windows 8, Windows 7, Windows Vista, Windows Server 2008, Windows XP, and Windows Server 2003. You may need administrator rights to install certain software. For more information, see Windows documentation or contact your system administrator. Before you begin If Matrox software is already installed on your system, you need to uninstall the software currently installed.
Installing your Matrox PowerDesk software Insert the Matrox CD-ROM in your CD-ROM drive, then follow the on-screen instructions. Starting the Matrox quick setup utility Matrox provides an easy way for you to set up and configure your Matrox product. The quick setup utility starts automatically after you install your PowerDesk software.
Matrox PowerDesk software Matrox PowerDesk software helps you get the most out of your Matrox product. Use Matrox PowerDesk software to change certain display settings or access Matrox features. Note: To avoid possible problems, unless otherwise specified, we recommend you use only PowerDesk software to change your display settings. Accessing PowerDesk Windows 8/7/Vista/XP – To access Matrox PowerDesk: Windows 8 – Click the Start menu, then select Matrox PowerDesk.
Troubleshooting This section addresses possible problems that could prevent you from using your Matrox product. What to do if you have a problem If you experience problems with your Matrox product: After making any changes to your system (such as changing your graphics hardware or display driver version), we recommend you check the compatibility of your system by running the GXM System Compatibility Tool. For the latest compatibility information, see the Matrox Web site (www.matrox.
3Cause Your computer’s built-in graphics hardware may not be enabled. 1Solution If graphics hardware is built into your computer motherboard, it may not be enabled. Check your system manual for instructions on how to enable your computer’s built-in graphics hardware. Problem Matrox product isn’t automatically detected 1Cause Your Matrox product may not support the selected display mode or the graphics hardware in your computer.
2Cause There may be unsupported graphics hardware in your computer. 1Solution Make sure your Matrox product supports your graphics hardware by running the GXM System Compatibility Tool. For the latest compatibility information, see the Matrox Web site (www.matrox.com/graphics/en/support/gxm_main). 2Solution If graphics hardware is built into your computer motherboard, it may not be enabled. Check your system manual for instructions on how to enable your computer’s built-in graphics hardware.
b Next to Resolution, select a stretched mode resolution (for example, 2048 × 768), then click OK. Windows Vista – a Right-click your Windows desktop background, then click Personalize Æ Display Settings. b Move the Resolution slider to a stretched mode resolution (for example, 2048 × 768), then click OK. Windows XP – 3 Problem 1Cause 1Solution a Right-click your Windows desktop background, then click Properties Æ Settings.
Windows Vista – 1 Right-click your Windows desktop background, then click Personalize Æ Display Settings. 2 Select any disabled display, enable the Extend the desktop onto this monitor check box, then click Apply. Windows XP – 1 Right-click your Windows desktop background, then click Properties Æ Settings. 2 Select any disabled display, enable the Extend my Windows desktop onto this monitor check box, then click Apply.
Problem 1Cause 1Solution 2Cause 1Solution Wrong color balance, blurry text, or screen image off-center You may be using different types of monitors. To get the most of your Matrox product, we recommend you use two identical monitors while using Matrox DualHead2Go. Your monitor video controls may be improperly set. Adjust your monitor controls (brightness, contrast, and so on). For more information, see your monitor manual.
2Cause 1Solution 3Cause If you’re using multi-display mode, the program window or dialog box may be in a display or on a monitor that’s unusable. (For example, your monitor may not be properly connected or configured.) Make sure all the displays and monitors you want to use are usable. For more information, see other troubleshooting items in this guide. The program window or dialog box may be somewhere off-screen.
Product information Specifications DualHead2Go Analog Edition DualHead2Go Digital Edition DualHead2Go DP Edition DualHead2Go Digital SE Key features Supports notebook and desktop computers Stretched modes Wide-screen resolutions Supported operating systems Windows 8, Windows 7, Windows Vista, Windows Server 2008, Windows XP, and Windows Server 2003 3840 × 1200 @ 60 Hz 2560 × 1024 @ 60 Hz 3840 × 1200 @ 58Hz 3840 × 1200 @ 60 Hz 2048 × 768 @ 60 Hz 3200 × 1200 @ 60 Hz 3360 × 1050 @ 60 Hz 2048
Environmental Temperature, operational 5 to 45 ºC (41 to 113 ºF) (near box ambient) Temperature, non-operational storage and transportation -40 to 70 ºC (-40 to 158 ºF) Humidity, operational (indoor) 20 to 80% (non-condensing) Humidity, non-operational storage and transportation 5% to 95% (non-condensing) Atmospheric pressure, operational 650hPa (3,580 meters / 11,745 feet) to 1013hPa (0 meters / 0 feet) Atmospheric pressure, non-operational and transportation 192hPa (12,000 meters / 39,370 feet
To get the most of your Matrox product, we recommend you use two identical monitors (that is, monitors that support the same settings such as display resolution and refresh rate). For more information on the settings your monitor supports, see your monitor documentation. While using Matrox DualHead2Go, using software-based On-Screen Display (OSD) controls to adjust the image quality of your monitors isn’t supported. While an unsupported display mode is selected, your displays may be unusable.
Customer support Matrox Web Our Web site has product literature, press releases, technical material, a sales office list, trade show information, and other relevant material. Visit the Matrox Graphics Web site at www.matrox.com/graphics. Technical support Matrox values your business and offers professional support for your Matrox product. If your product was purchased through a Matrox dealer, contact your dealer for product support. This is the quickest and most effective method of technical assistance.
Driver and software download A more recent display driver may support more features and may offer increased capabilities (such as higher display resolutions). Matrox makes the latest display drivers, software, and system utilities available on the Matrox Technical Support Web site (www.matrox.com/graphics/en/support/drivers). View your warranty information Matrox makes warranty information available on the Matrox site (www.matrox.com/graphics/en/about/warranty).
Index Help file C 27 CD-ROM, Matrox Clone mode 36 Installation Overview 22, 23 Matrox software Monitor Connection setup 8–10, 11–13, 14–17, 18–21 Multi-GXM 22, 36 18–21 DisplayPort to DVI adapter 6 37 H Hardware (sold separately) 6 DVI to HD-15 adapter 6 Hardware supplied USB cable 6 36 Software Download 40 Installation 27 Quick setup 27 Stretched mode 37 32 System Compatibility Tool 29 T Technical support Troubleshooting E Environtmental Specifications S Specifications Environmental
USA FCC Compliance Statement Remark for the Matrox hardware products supported by this guide This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
KOREA KCC 전자파 적합 등록 안내 (Class B) 이 기기는 가정용 (B 급 ) 으로 전자파적합등록을 한 기기로 주거 지역에서는 물론 모든 지역 에서 사용할 수 있습니다 . EUROPE (English) European user’s information – Declaration of Conformity Remark for the Matrox hardware products supported by this guide These devices comply with EC Directive 2004/108/EC for a Class B digital device. They have been tested and found to comply with EN55022/CISPR22 and EN55024/CISPR24.
(Français) Ce produit intègre une technologie de protection des droits d’auteur qui est protégée par un ou plusieurs brevets américains et par d’autres droits de propriété intellectuelle de Rovi Corporation. L’ingénierie inverse et le désassemblage sont interdits. (Deutsch) Dieses Produkt enthält Kopierschutztechnologien, die durch US-Patent(e) und andere Rechte am geistigen Eigentum der Rovi Corporation geschützt ist. Reverse Engineering und Demontage sind verboten.
Copyright © 2012 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos. Trademarks • Marques déposées • Warenzeichen • Marchi registrati • Marcas registradas Matrox Electronic Systems Ltd. / Matrox Graphics Inc....................................
(English) Disclaimer THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information provided by this document is believed to be accurate and reliable at the time it is written. However, no responsibility is assumed by Matrox Graphics Inc.
Matrox Graphics Inc. 1055 Saint Regis Boulevard Dorval, Quebec, Canada H9P 2T4 North America: 1-800-361-1408 International: (514) 822-6000 Email: graphics@matrox.com Web site: www.matrox.com/graphics Technical support: www.matrox.com/graphics/support To locate the sales office nearest you, visit www.matrox.
