User guide

Matrox User Guide 31
Warranty
A. Limited Warranty Statement
1. Matrox Graphics Inc. (“Matrox”) warrants to the end-user customer, who provides adequate proof of purchase and
payment that Matrox Video Decoding Accelerator (VDA) (the “Products”) purchased from Matrox or Matrox
authorized dealers will be free from defects in materials and workmanship under normal use for a period of two (2)
years from the date of purchase by the original end-user purchaser. This warranty applies only to the original end-
user purchaser and is non-transferable. MATROX DOES NOT WARRANT THAT THE OPERATION OF THE
PRODUCTS PURCHASED FROM MATROX WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS IN THE
PRODUCTS WILL BE CORRECTED, OR THAT THE PRODUCTS WILL MEET THE CUSTOMER’S REQUIREMENTS
OR PERFORM WITH ANY HARDWARE OR SOFTWARE PROVIDED BY THIRD PARTIES. Conditions and limitations
of Matrox’s warranty are stated below.
2. Matrox’s limited warranty applies only to Products manufactured by or for Matrox. The limited warranty does not
apply to any non-Matrox hardware products or any software, even if packaged or sold with Matrox Products.
Manufacturers, suppliers or publishers other than Matrox may provide their own warranties to the end-user purchaser,
but Matrox, insofar as permitted by law, provides their products “as is”. Software provided by Matrox is not covered
under this limited warranty (please refer to the licensing agreement accompanying the software for details of your
rights with respect to its use).
3. Matrox’s limited warranty covers only those defects which arise as a result of normal use of the hardware and does
not apply to any damage which arises from:
a. improper or inadequate maintenance;
b. incompatibilities due to the user’s hardware or software applications, including non-Matrox products, with or in
which the Matrox Product interfaces;
c. Product of a special or custom-made nature;
d. unauthorized modification or misuse, including physical damage to the Product caused by the end-customer;
e. improper installation, abuse, misapplication or negligence;
f. failure to follow instructions relating to Product’s use;
g. operation outside the product’s environmental specifications;
h. improper site preparation or maintenance;
i. software;
j. service performed by anyone who is not a representative of Matrox;
k. other causes that do not relate to a Product defect;
l. defects or damage suffered as a result of force majeure (including theft);
m.defects or damage suffered as a result of normal wear and tear, and/or
n. stolen goods.
4. If Matrox receives, during the applicable warranty period, notice of a defect in a Product and the defective Matrox
Product in question, Matrox shall at its sole option, either i) repair the defect using new or refurbished parts and return
the repaired Product within a reasonable delay; or ii) replace the Product with a Product that is new or which has been
manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product and
send such replacement Product within a reasonable delay.
5. A replacement Product or part assumes the remaining warranty of the original Product. When a Product or part is
replaced, any replacement item becomes your property and the replaced item becomes Matrox’s property.
6. This warranty is valid in any country where Matrox Products are distributed by Matrox or its authorized dealers.
7. This limited warranty gives the customer specific legal rights. The customer may also have other rights which vary
from state to state in the United States, from province to province in Canada, and from country to country elsewhere
in the world.