User guide

33 Matrox Maevex 5100 Series – User Guide
Problem “Web services fails” message appears after attempting to change
decoder settings
1
Cause The decoding process may take all the decoder’s resources.
1
Solution Stop the decoding process, make your changes, and restart the decoding process.
2
Solution When making changes to multiple decoders connected to the same encoder, stop the encoder,
make the changes on your decoders, then restart the encoder.
Problem Black border appears around the video
1
Cause The aspect ratio of your video source may not match the aspect ratio of your monitor.
1
Solution Use PowerStream software to adjust your Video settings (such as enabling Force display
mode
and selecting a Scaling option). For more information, see Matrox PowerStream help.
2
Cause There may be a problem with your video source.
1
Solution Verify the video from your source. For more information, see “Validating video and audio
quality”, page 23.
3
Cause The border may be part of your video.
1
Solution Crop your video source:
1 Access the PowerStream main interface.
2 Under your decoder settings, enable the Crop video option.
3 Enter values to remove the borders.
4 Click Apply for your changes to take effect.
4
Cause Your source uses a display resolution bigger than the resolution used to show the video.
1
Solution Try configuring your source to use a different display resolution.
5
Cause Your monitor doesn’t support display scaling.
1
Solution Adjust your video settings:
1 Access the PowerStream main interface.
2 Under Size and Transformation of the local output settings of your unit, try selecting
Stretch to display for scaling.
3 Click Apply for your changes to take effect.