User guide

Matrox MED Series – User Guide 19
1
Solution Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly
inserted in its expansion slot and that all connections to it are firmly in place. For more
information, see “Hardware installation”, page 5.
2
Cause There may be unsupported graphics hardware in your computer. (For Matrox multi-display
mode
in Windows NT, all graphics cards in your computer must be Matrox cards supported
by the display driver.)
1
Solution If an unsupported graphics card is plugged into an expansion slot, remove it.
2
Solution If graphics hardware is built into your computer motherboard, your system may not have
automatically disabled it when you inserted your Matrox card. Check your system manual for
instructions on how to disable your computer’s built-in graphics hardware.
3
Cause Your computer BIOS (Basic Input/Output System) settings may be incorrect.
1
Solution Change your BIOS settings, specifically the AGP aperture size . For more information on your
computer BIOS, see your system manual.
4
Cause Your computer BIOS may not be up to date. For more information on your computer BIOS,
see your system manual.
1
Solution Reinstall your previous graphics card and, if possible, update your computer BIOS. This can
usually be done with software from the manufacturer of your computer. Contact your system
vendor or manufacturer to get a BIOS update for your computer.
To get the correct BIOS update, you may need to know the serial number your computer
displays when it restarts. (This number is usually in the lower-left corner of the display.)
5
Cause The BIOS of your Matrox card may need to be updated or restored.
1
Solution Windows 2000/XP or NT 4.0 – For advanced users – If you have another VGA-compatible
graphics card (PCI), you can try resetting the BIOS of your Matrox card.
1 Turn off your computer and insert the other graphics card into an expansion slot. For
more information on expansion slots, see “Choose an expansion slot”, page 6.