ENGLISH Graphics Solutions for Professionals Matrox PJ-4OLP User Guide 10987-301-0101 2008.01.11 www.matrox.
Overview Thank you for purchasing a Matrox PJ-4OLP graphics card. This product is a high-performance graphics card that plugs into an expansion slot inside your personal computer. With a Matrox PJ4OLP card, you can use 4 monitors1 at a time. Hardware supplied Matrox PJ-4OLP card 2 DVI dual-monitor cables 4 DVI-to-HD15 adapters Software supplied (for Windows 2000/XP, and Windows XP Professional x64) Download the latest software package for your product from the Matrox Web site (www.matrox.
Hardware installation This section describes how to install your Matrox card. For information specific to your computer, like how to remove its cover, see your system manual. WARNING: To avoid personal injury and to prevent damage to your computer or Matrox hardware, turn off your computer, unplug it, and then wait for it to cool before you install your Matrox product and touch any of the internal parts of your computer.
2 Choose a PCI slot Most computers have different types of expansion slots. Choose a PCI (not PCI Express) slot for your graphics card. Your card supports both 64-bit and 32-bit PCI slots. Your system manual should identify the location of each type of expansion slot in your computer. (Back of computer) PCI Express slots (×16) (×1) PCI slots (64-bit) (32-bit) Note: If you’re using a PCI graphics card in a 64-bit compatible slot, your choice of PCI slot may affect your card or system performance.
Your Matrox card is now installed. Before restarting your computer, connect your monitor or monitors (“Connection setup”, page 6). After connecting, restart your computer and install your Matrox software (see “Software setup”, page 8) WARNING: If your computer doesn’t restart after your Matrox card is installed, turn off your computer to avoid damaging electronic parts. For troubleshooting information, see page 10.
Connection setup This section describes how to connect computer monitors to your Matrox product. To use 4 computer monitors at a time, make sure your monitors support the same settings (such as display resolution and refresh rates). All your monitors must be of the same type, either analog or digital. While using 4 monitors at the same time, certain limitations may apply. For more information, see “Display information”, page 24.
2 Connect your monitors If your monitor has an HD-15 connector, use a DVI-to-HD15 adapter included with your product to connect your monitor cable to your dual-monitor cable. If your monitor has a DVI connector, connect your monitor cable directly to the dual-monitor cable without using a DVI-toHD15 adapter. Monitor connector (HD-15) DVI-I connector DVI-to-HD15 adapter Make sure all connectors are properly fastened.
Software setup This section describes how to install Matrox software for Windows 2000/XP. You may need administrator rights to install certain software. For more information, see Windows documentation or contact your system administrator. 1 Download your Matrox software package Download the latest software package for your product from the Matrox Web site (www.matrox.com/graphics/support/drivers/latest/home.cfm).
4 Set up your display software Use Matrox PowerDesk software to change certain display settings or access Matrox features. To access PowerDesk, double-click its icon ( ) on your Windows taskbar. To see the PowerDesk icon in Windows XP, you may need to click the Show hidden icons button ( ) on your Windows taskbar. For more information on how to use Matrox PowerDesk, see the online help. Edge overlap setup Use the Matrox edge overlap feature to overlap adjacent displays.
Troubleshooting Basic procedures This section explains basic procedures that are referred to by some troubleshooting items in this guide. Restarting in VGA mode Windows 2000/XP – What follows is information on how to restart your computer in VGA mode. 1 Click Start ! Shut Down ! Restart ! OK* to restart your computer. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.
3Cause 1Solution Your computer BIOS (Basic Input/Output System) may not be up to date. For more information on your computer BIOS, see your system manual. Reinstall your previous graphics card and, if possible, update your computer BIOS. This can usually be done with software from the manufacturer of your computer. Contact your system vendor or manufacturer to get a BIOS update for your computer.
5Cause 1Solution If display problems occur after the startup screen of your operating system, your software monitor settings may be incorrect. Make sure correct software monitor settings are selected. If your primary display is still usable, see “Configure your monitor settings”, page 8. Otherwise, see the next troubleshooting item.
2 To remove Matrox software: a Click Start ! Settings* ! Control Panel ! Add/Remove Programs (double-click*) ! Matrox Driver ! Change/Remove ! Yes. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.) b Click No if you’re asked to restart your computer. c Click Matrox PowerDesk-SE ! Change/Remove ! Yes. 3 Restart your computer. 4 After removing Matrox software, install the latest display driver for your Matrox graphics card.
Problem Monitor settings aren’t automatically detected WARNING: If incorrect software monitor settings are used, your display may become unusable and some monitors can be permanently damaged. For more information, see your monitor manual. 1Cause Your monitor may not be Plug-and-Play. Most new monitors are Plug-and-Play but many older ones aren’t. Software can’t automatically detect settings for monitors that aren’t Plugand-Play 1Solution Manually select your monitor settings in the software.
Problem 1Cause Using multiple displays under Windows 2000/XP, program doesn’t work with main graphics card Your main graphics card may not be controlling your primary display. The graphics card that controls your primary display is the one that first displays information when you restart your computer. A program that doesn’t recognize multiple displays may not work with a graphics card unless it’s controlling your primary display.
2 Click Start ! Settings* ! Control Panel ! Performance and Maintenance* ! System (double-click*) ! Hardware ! Device Manager. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.) 3 Click the plus sign to the left of the Display adapters. 4 For each display adapter, except for the one controlling your primary display, right-click the name of a display adapter, then click Disable ! Yes. Note: Your primary display can’t be disabled.
Problem 1Cause 1Solution Problem 1Cause 1Solution In multi-display mode, displays aren’t numbered consecutively If you have more than one graphics card in your computer, the display numbering may not be consecutive for the displays of a multiple-display card. Display numbering depends on the types of expansion slots used in your computer (AGP and PCI) and the BIOS settings of your computer. Windows 2000/XP – Move the displays in Windows.
3 Click OK ! OK to accept the changes. Note: If you identify a program that doesn’t work well with Matrox acceleration, please contact Matrox technical support (see page 28) and describe the problem. This information may help us come up with a fix or work-around in a future driver release. Problem 1Cause 1Solution 2Cause 1Solution 3Cause 1Solution Program window or dialog box doesn’t appear on screen Another window or dialog box may be covering the window or dialog box you want to see.
3Solution Windows 2000/XP – 1 Click the Matrox PowerDesk icon ( Management. 2 Enable one or more of the following features: 3 ) on your Windows taskbar, then click Desktop " Open program windows " Center dialog boxes and message boxes Choose where you want the program window or dialog box to appear. For more information, see Matrox PowerDesk help.
Video The following troubleshooting items address problems related to video files. Problem Video file playback is jerky (skipping frames) Note: Jerky video file playback may be the result of slow playback or recording. Slow recording causes frames to be dropped (frames aren’t recorded). If jerky video is caused by frames that were dropped during recording, the problem can only be fixed by recapturing the video under better conditions. 1Cause 1Solution Your hard disk may be too slow.
2Cause 1Solution 3Cause 1Solution Too many programs may be running (using up computer resources). Close other programs, including memory-resident programs like System Agent. Your display settings may be too high. As a result, video file playback may not be fully supported by your Matrox hardware. Try lowering your display settings (resolution, color palette, and/or refresh rate). Windows 2000/XP – To access display settings, right-click your Windows desktop background, then click Properties ! Settings.
Sound The following troubleshooting items address problems related to the audio output of your computer. Problem Sound doesn’t record, video files play back with no sound, or sound output is distorted or too loud 1Cause If the sound problem is with a particular device (for example, TV or speaker), the volume control on the device itself may need adjusting. 1Solution 2Cause 1Solution 3Cause 1Solution Adjust the volume control on the device itself. Audio cables may be loose or incorrectly wired.
4 For the Line In and/or Microphone controls, make sure the Volume slider levels are okay (if you’re not sure, try half level), and the appropriate Select check box is enabled. 5 Click Options ! Properties. 6 Click the Playback button, enable all check boxes in the list box, then click OK. 7 For the Master, Line, and/or Wave controls, make sure the Volume sliders are at onequarter to one-half levels (if you’re not sure, try half level), and the Mute check boxes are cleared. 8 Close the dialog box.
Display information # Your Matrox graphics card is 100% VGA compatible and supports all VESA standards: VBE 2.0 (Super VGA modes), DPMS (energy saving), and DDC-2B (Plug-and-Play monitor). # To get the most of your Matrox product, we recommend using the highest color palette setting (a 32-bit color palette) for all your displays. # OpenGL and 3D acceleration are only available with a 16- or 32-bit color palette.
Rows Columns 25 43 50 60 80 — — — 108 132 109 10A 10B 10C Matrox PJ-4OLP – User Guide 25
Hardware information Features Matrox PJ-4OLP Digital monitor support DVI Memory Card type 256 MB PCI (64-bit, 66 MHz) Form factor ATX # of projectors or computer monitors supported 4 # of dual-monitor cables 2 # of DVI-to-HD15 adapters 4 Connectors 2 × LFH-60 Environmental specifications # Minimum/maximum ambient operating temperatures: 0 to 55 °C # Minimum/maximum storage temperature: -40 to 75 °C # Maximum altitude for operation: 3,000 meters # Maximum altitude for transport: 12,000 m
Maximum card dimensions ≤ 0.750 in. / ≤ 1.91 cm 7.50 in. / 19.05 cm 4.20 in. / 10.67 cm 0.325 in. / 0.
Customer support Matrox Web Matrox is on the Internet with a World Wide Web (WWW) site. Our Web site has product literature, press releases, technical material, a sales office list, trade show information, and other relevant material. # Visit the Matrox Graphics Web site at www.matrox.com/graphics. # E-mail questions or comments regarding the site to webmaster@matrox.com. If you have a problem Matrox values your business and offers professional support for your Matrox product.
Where to get information For system information: # Windows 2000 – Right-click the My Computer icon on your Windows desktop background, then click Properties. # Windows 2000/XP – Click Start ! Programs (or All programs) ! Accessories ! System Tools ! System Information. # Windows XP – Click Start ! Settings* ! Control Panel ! Performance and Maintenance* ! System (double-click*). (* Depending on your configuration of Windows, this part of the step may not be necessary.
Warranty A. Limited Warranty Statement 1. Matrox Graphics Inc. (“Matrox”) warrants to the end-user customer, who provides adequate proof of purchase that Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials and workmanship for a period of 3 years from the date of purchase. This warranty applies only to the original end-user purchaser and is non-transferable. Conditions and limitations of Matrox’s warranty are stated below. 2.
C. Limitations of Liability 1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY STATEMENT, IN NO EVENT SHALL MATROX BE LIABLE FOR: a. any direct, indirect, special, incidental, consequential, foreseeable or unforeseeable, or punitive damages, whether based on contract, tort, delict or any other legal theory and whether advised of the possibility of such damages, and/or b.
Software license agreement Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights are reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and limitations: 1. The license is for the original purchaser only, and is not transferable without written permission of Matrox. 2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser.
Index B BIOS 11, 15 C Connector DVI 7 HD-15 7 LFH-60 6 S Hardware Acceleration 17 Information 2, 26–27 Installation 3–7 Software License agreement Setup 8–9, 14 Sound Troubleshooting 32 22–23 I Customer support 28–29 D Display information 24 Installation Hardware 3–7 Overview 2 M Monitor Settings E Edge overlap H 11–12, 14 17 Multi-display mode 9 Troubleshooting 10–23 Extra 13–21 Graphics 10–18 Sound 22–23 Video 20–21 V VESA Expansion slots 10 Information 4 VGA P PCI 20–21 9 Prima
Thank you for choosing Matrox Please register online (http://www.matrox.com/graphics/registration) to be eligible for customer support, new product announcements, and information on special offers and upcoming events.
USA FCC Compliance Statement Remark for the Matrox hardware products supported by this guide This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
autres périphériques et la carte doivent être blindés. Ces produits ont été testés dans un système hôte typique compatible classe A. On suppose qu’ils présenteront la même compatibilité dans tout système compatible classe A. (Deutsch) Information für europäische Anwender – Konformitätserklärung Anmerkung für die Matrox Hardware-Produktunterstützung durch dieses Handbuch Diese Geräte entsprechen EC Direktive 89/336/EEC für ein digitales Gerät Klasse A.
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(English) Disclaimer THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information provided by this document is believed to be accurate and reliable. However, no responsibility is assumed by Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use.
Matrox Graphics Inc. 1055 Saint Regis Boulevard Dorval, Quebec, Canada H9P 2T4 North America: 1-800-361-1408 International: (514) 822-6000 Email: graphics@matrox.com Web site: www.matrox.com/graphics Technical support: www.matrox.com/graphics/support To locate the sales office nearest you, visit www.matrox.
