User guide

Matrox PJ-4OLP – User Guide 21
2
Cause Too many programs may be running (using up computer resources).
1
Solution Close other programs, including memory-resident programs like System Agent .
3
Cause Your display settings may be too high. As a result, video file playback may not be fully
supported by your Matrox hardware.
1
Solution Try lowering your display settings (resolution, color palette, and/or refresh rate).
Windows 2000/XP – To access display settings, right-click your Windows desktop
background, then click
Properties ! Settings .
Problem Mouse pointer flickers or disappears when it’s over a video window
1
Cause You may be using a customized mouse pointer. Windows draws customized mouse pointers
in a way that may cause them to flicker or disappear while they’re over a video window.
1
Solution Windows 2000/XP – Use default Windows mouse pointers:
1 Click Start ! Settings * ! Control Panel ! Printers and Other Hardware * ! Mouse
(double-click*). (* Depending on your version and configuration of Windows, this part
of the step may not be necessary.)
2 Click the Pointers tab.
3 In the Scheme box, select (or reselect) “ (None) ”, then click OK .
Problem Can’t view video
1
Cause Your display settings may be too high.
1
Solution Try lowering your display settings (resolution, color palette, and/or refresh rate).
Windows 2000/XP – To access display settings, right-click your Windows desktop
background, then click
Properties ! Settings .