Matrox® QuadHead2Go™ Series User Guide 20278-301-0100 October 18, 2019
Contents Matrox safety information ...................................................................................... 5 Installation and operation .......................................................................................................................5 If a power supply (internal or external) was included with your product ............................................5 If your product includes laser-based technology ..........................................................................
Validating your QuadHead2Go setup .................................................................. 19 Connection checklist .............................................................................................................................19 Description of status LEDs ....................................................................................................................19 QuadHead2Go unit ................................................................................................
Mounting your units vertically ...............................................................................................36 Using your angled bracket kit ...............................................................................................................37 Mounting to a 75 or 100 mm mounting space ......................................................................37 Mounting to a 200 mm mounting space ...............................................................................
Matrox safety information To ensure safe and reliable operation of your Matrox product, to avoid personal injury, and to prevent damage to your computer or Matrox hardware, read the following guidelines. Installation and operation Read and retain all instructions. Only use your Matrox product according to the instructions, operating ranges, and guidelines provided in the Matrox user guide and other related Matrox documentation.
Don’t defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug doesn’t fit into your outlet, consult an electrician to replace the obsolete outlet.
Overview Thank you for purchasing a Matrox QuadHead2Go Series product. Matrox QuadHead2Go products are multi-monitor controllers capable of driving a single video source on up to four displays. These controllers available as standalone appliances and PCI Express® cards provide complete video wall scalability and flexibility to power video walls of any type and size. Hardware supplied* Depending on your QuadHead2Go Series product, the following hardware is supplied: QuadHead2Go card – PCIe® card.
Installation overview To install your Matrox product: 1 Install your QuadHead2Go card – see “Installing your QuadHead2Go card”, page 10. 2 Connect your product – QuadHead2Go card – see “Connecting your QuadHead2Go card”, page 12. QuadHead2Go unit– see “Connecting your QuadHead2Go unit”, page 15. 3 Validate your setup – see “Validating your QuadHead2Go setup”, page 19. 4 Install the software – see “Matrox PowerWall software”, page 24.
Getting started Your QuadHead2Go product has one (1) DisplayPort input connector and four (4) HDMI output connectors to allow you to receive a signal of up to 8K by 8K and output on up to four (4) HD HDMI monitors. Configuration guide For information on the possible display wall setups, see the Matrox QuadHead2Go Configuration Guide (www.matrox.com/quadhead2go/support).
Installing your QuadHead2Go card This section describes how to install your Matrox card. If your Matrox card is already installed in your system, skip to “Connecting your QuadHead2Go card”, page 12. For information specific to your system, like how to remove its cover, see your system manual. Before you begin To avoid personal injury and to prevent damage to your system or Matrox hardware, read the following guidelines before installing and connecting your Matrox hardware.
2 Insert your Matrox card a Position your Matrox card over the expansion slot you’ve chosen. b Push the card in firmly and evenly until it’s fully seated in the slot. c Secure the bracket of your Matrox card to the frame of your system. Your Matrox card is now installed. If you’re installing more than one card, see “Installing multiple cards”, page 11. Before restarting your system, connect your devices (see “Connecting your QuadHead2Go card”, page 12).
Connecting your QuadHead2Go card This section describes how to connect your Matrox QuadHead2Go card. Before you begin To avoid possible problems that could damage your monitors or prevent you from using your Matrox product, read the following guidelines before connecting your devices. Whenever you change your connection setup, make sure you’re using the correct connectors and that all connectors are properly fastened. Review the safety information provided.
Connector Description Mini HDMI OUT Connect a digital monitor to this connector. Note: To connect to this connector, you need a shielded HDMI cable. We recommend you use a certified high-speed HDMI cable. LAN Connect a network cable to this connector. Note: To connect to the bracket of your Matrox product, the overmold (or boot) of the mini HDMI connectors must respect the maximum width (0.551 inches/14 mm) and thickness (0.331 inches/8.4 mm) stated in the HDMI specifications.
3 Connect to your network Connect a network cable to the RJ-45 connector on your QuadHead2Go card. After connecting your QuadHead2Go card, validate your connection setup (see “Validating your QuadHead2Go setup”, page 19).
Connecting your QuadHead2Go unit This section describes how to connect your Matrox QuadHead2Go unit. Before you begin To avoid possible problems that could damage your monitors or prevent you from using your Matrox product, read the following guidelines before connecting your devices. Whenever you change your connection setup, make sure you’re using the correct connectors and that all connectors are properly fastened. Review the safety information provided.
Description of connectors Connector Description 5V DC power Connect the 5V DC power supply included with your product to this connector. While the 5V DC power supply is connected to the device and electrical socket, the power LED ( ) is active (not black). For more information on LEDs, see “Description of status LEDs”, page 19. DisplayPort IN Connect your DisplayPort cable to your Matrox unit. Connect the other end of the cable to your audio/video source.
WARNING: To avoid damaging the DisplayPort connector on your DisplayPort monitor cable or on your Matrox product, carefully remove the DisplayPort cable by pressing the latch on the top of the DisplayPort connector while removing the connector. 2 Connect your digital monitors Connect your monitors to the HDMI OUT connectors on your QuadHead2Go unit. Note: To connect your monitors, the overmold (or boot) of the HDMI connectors must respect the maximum width (0.823 inches/20.9 mm) and thickness (0.
4 Connect your power supply Connect your power supply included with your product to the 5V connector on your QuadHead2Go unit. While the 5V DC power supply is connected to the unit and electrical socket, the power LED ( ) is active (not black). For more information on LEDs, see “Description of status LEDs”, page 19.
Validating your QuadHead2Go setup After connecting your QuadHead2Go Series products, we recommend you validate your connection setup and network discovery before you continue. Connection checklist After connecting your QuadHead2Go Series products, we recommend you validate your video connections before you continue: Description of status LEDs The LEDs on your QuadHead2Go products provides information to help you troubleshoot your Matrox product.
Network connector The network connectors on your QuadHead2Go products use LEDs to provide information on the network activity and presence. The following describes the different network connector LEDs. Network activity Network presence LED color Network activity Network presence No LED (black) No network activity detected. — Green (fast blink) Network activitity detected.
Updating your Matrox QuadHead2Go firmware The Matrox QuadHead2Go Firmware Updater enables you to update the firmware and install the default layouts of your Matrox QuadHead2Go products. Note: Your Matrox QuadHead2Go product may ship with an older firmware version. Before using your QuadHead2Go product, you must update the firmware version installed on your devices to use the version of your deployed release.
Make sure you have a DHCP (Dynamic Host Configuration Protocol) server on an established network. The firmware updater requires constant IP addresses to update the devices properly. As the firmware updater requires a device to reboot multiple times, make sure your DHCP server maintains the IP address of a device when it reappears on the network. Otherwise, we recommend assigning fixed IP addresses to your devices.
If you’re entering multiple addresses, separate each address with a space. (You can also enter the IP addresses by clicking the browse button ( ) and entering one IP address per line.) When you’re done entering the IP addresses, click Apply. To discard the last changes made, click Cancel. To start searching for devices, click Search. To stop searching for devices, click Stop. To resume searching for devices, click Search again. 3 Select the devices to update Select the devices you want to update.
Matrox PowerWall software Matrox® PowerWall™ software is available for Matrox QuadHead2Go™ multi-monitor controllers to simplify video wall designs and installations of your QuadHead2Go devices. The software works in offline mode to customize configurations of any type and size without the need for an active connection to a QuadHead2Go. Configurations are then uploaded to your physical devices.
Running Matrox PowerWall When PowerWall starts for the first time, a blank design is created. A design contains the devices in your video wall and their settings. To create a design, you add and remove devices. These devices are virtual because their settings aren't directly linked to a physical device. To set up your display wall design: Add or remove devices from your display wall. Define different layouts for the outputs of your devices using the canvas and the device output settings.
Using control buttons on your QuadHead2Go device You can use the control buttons at the front of your QuadHead2Go unit and in the upper left corner on your QuadHead2Go card to select the source image, select your layout, or view information about your device. QuadHead2Go unit Source selection Layout configuration Device information QuadHead2Go card 3 Device information 2 1 Layout configuration Source selection Press a control button once to view its corresponding on-screen menu.
Button Function Select your input source. The following are possible input sources: Video input Logo 1 (Source selection) Nature background Bezel adjustment grid Red Green Blue Gray gradient 2 (Layout configuration) Select your layout. The selected layout is highlighted in the list. The available layouts depend on your firmware package and can be modified through Matrox PowerWall or the QuadHead2Go REST API. Shows the device information such as: Output ID (1, 2, 3, or 4).
Product information Specifications QuadHead2Go card QuadHead2Go Operating systems supported – Product type PCIe card (×1 electrical, ×16 mechanical – power only) Form factor Full height Memory Audio/Video input connectors Audio/Video output connectors Networking interface Color sampling and conversion HDCP support Command protocols Supported maximum input resolutions * (DisplayPort video input) Supported maximum output resolutions * (HDMI video output)†‡ Power consumption Dimensions Regulatory complia
QuadHead2Go unit QuadHead2Go Operating systems supported – Product type Standalone appliance Form factor 1 RU, third width System memory Audio/Video input connectors Audio/Video output connectors Networking interface Color sampling and conversion HDCP support Command protocols Supported maximum input resolutions * (DisplayPort video input) Supported maximum output resolutions * (HDMI video output)†‡ Power requirements§ Power connector Power consumption Dimensions Regulatory compliance 1 GB 1× Display
External power supply Input AC voltage range 100V to 240V AC Input frequency 50 to 60 Hz Input connector IEC 60320-C13 Output voltage +12V DC, 5A Output connector DIN 4 male (4-pin) with lock Maximum power 60W Environmental Temperature, operational 0 to 45 ºC (32 to 113 ºF) Temperature, non-operational storage and transportation -40 to 70 ºC (-40 to 158 ºF) Humidity, operational (indoor) 20% to 80% (non-condensing) Humidity, non-operational storage and transportation 5% to 95% (non-cond
Appendix A – Matrox Secure Cable Solution QuadHead2Go card Mini DisplayPort™ 1 2 Matrox QuadHead2Go Series – User Guide 31
Mini HDMI® 1 2 32 Matrox QuadHead2Go Series – User Guide
QuadHead2Go unit 1 Matrox QuadHead2Go Series – User Guide 33
2 34 Matrox QuadHead2Go Series – User Guide
Appendix B – Mounting your Matrox unit This section provides guidelines for rack mounting your QuadHead2Go unit. Mounting guidelines To prevent damage to your Matrox hardware, read the following guidelines before mounting your Matrox hardware: Mounting shelf only – To install your mounting shelf, fasten it to the rack as per your rack’s instructions. Head screws compatible with most rack mounts are provided.
Mounting your QuadHead2Go unit This section provides guidelines for mounting your QuadHead2Go unit in rack mounts using one or multiple mounting kits available from Matrox. Mounting your units horizontally Using the mounting shelf kit in a rack mount, you can mount three (3) QuadHead2Go units horizontally on a single shelf. To mount your QuadHead2Go unit, use the holes labeled M/M. These holes are 2 inches / 5.08 cm from the front edge of the mounting shelf.
Using your angled bracket kit You can mount your Matrox units on standard VESA mounts (75, 100, or 200 mm) or on the back of devices with VESA compliant mounting holes. To mount your Matrox unit on a VESA mount, you need two (2) angled brackets (included in your angled bracket kit). Your Matrox unit has two (2) mounting holes on each side. Use four (4) 6 mm M3 screws (included in your kit) to secure each unit to the angled brackets.
Customer support Matrox web Our web site has product literature, press releases, technical material, a sales office list, trade show information, and other relevant material. Visit the Matrox Graphics Web site at www.matrox.com/graphics. Technical support Matrox values your business and offers professional support for your Matrox product. If you have a problem, we recommend you follow the procedure below for the quickest results.
Program specific problems If a problem appears with a specific program, please give us the following information: Display settings (color palette, display resolution, and so on) applied when the problem occurs. If possible, take note of the file and segment address that caused the problem. Detailed steps known to cause the bug, so we can reproduce it.
USA FCC Compliance Statement Remark for the Matrox hardware products supported by this guide This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
(Italiano) Informazioni per gli utenti europei – Dichiarazione di conformità Nota per i prodotti hardware Matrox supportati da questa guida Questi dispositivi sono conformi alla direttiva CEE 2014/30/EU elativamente ai dispositivi digitali di Classe A. Sono stati provati e sono risultati conformi alle norme EN55032/CISPR32 e EN55024/CISPR24. In un ambiente domestico, questi prodotti possono causare radiointerferenze, nel qual caso all’utente potrebbe venire richiesto di prendere le misure adeguate.
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(English) Disclaimer THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information provided by this document is believed to be accurate and reliable at the time it is written. However, no responsibility is assumed by Matrox Graphics Inc.
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