ENGLISH Matrox® TripleHead2Go™ Digital Edition • DP Edition • Digital SE User Guide (Windows® version) 20020-301-0200 2012.10.
Contents About this user guide ...............................................................................................4 Using this guide.........................................................................................................................................4 More information .....................................................................................................................................4 Overview ...................................................................
Troubleshooting ..................................................................................................... 35 What to do if you have a problem..........................................................................................................35 Common problems and solutions .........................................................................................................35 Product information............................................................................................
About this user guide Your Matrox user guide provides information on installing and using your Matrox hardware. For information on Matrox PowerDesk software features and options, see the help file included with your PowerDesk software. Note: This guide has references specific to version 2.07.00 or later of the Matrox software. If you’re using a previous version of the Matrox software, certain references in this guide may not reflect the software you have.
Overview Thank you for purchasing Matrox TripleHead2Go. This product allows your single-monitor graphics hardware to support up to three monitors at a time. Depending on your Matrox product, you can connect up to three analog, digital, or DisplayPort™ monitors at a time to your Matrox TripleHead2Go product.
TripleHead2Go Digital SE Matrox hardware Matrox input cable (DisplayPort to DisplayPort) USB cable Mini DisplayPort to DisplayPort cable Optional hardware (sold separately) Depending on your connection setup, you may also need any of the following hardware: DVI to HD-15 adapter DisplayPort to DVI adapter Power adapter kit for GXM* For more information on connecting your product, see the “Connection setup” section for your Matrox product.
Connecting your TripleHead2Go Digital Edition product This section describes how to connect up to three (3) analog or digital monitors to your Matrox product. To connect three (3) monitors, see “Connecting three monitors”, page 8. To connect two (2) monitors, see “Connecting two monitors”, page 11. Note: To purchase any cables or adapters not included with your Matrox product, see the Matrox online store (shopmatrox.com).
Connecting three monitors Connection overview Step-by-step connection setup 1 Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. 2 Connect the USB cable Plug one end of the USB cable provided with your Matrox product into the USB connector ( ) on your Matrox product. Plug the other end of the USB cable into a powered USB port on your computer. For more information on powered USB ports, see your system manual.
Note: If your computer doesn’t have a powered USB port, you’ll need a separate adapter. To purchase a Matrox power adapter kit for GXM, see the Matrox online store (shopmatrox.com). 3 Attach the Matrox input cable If your graphics hardware has a DVI connector, attach one end of the Matrox DVI to DVI cable provided with your Matrox product to the graphics connector on your computer. Attach the other end of the cable to the DVI input connector ( ) on your Matrox product.
5 Connect the second monitor If your monitor has a DVI connector, use your monitor cable to connect your second monitor directly to the second connector ( ) on your Matrox product. If your monitor has an HD-15 connector, use a DVI to HD-15 adapter (sold separately) to connect your monitor to the connector. 6 Monitor cable (DVI) Connect the third monitor If your monitor has a DVI connector, use your monitor cable to connect your third monitor directly to the third connector ( ) on your Matrox product.
Connecting two monitors Connection overview Step-by-step connection setup 1 Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. 2 Connect the USB cable Plug one end of the USB cable provided with your Matrox product into the USB connector ( ) on your Matrox product.
Plug the other end of the USB cable into a powered USB port on your computer. For more information on powered USB ports, see your system manual. Note: If your computer doesn’t have a powered USB port, you’ll need a separate adapter. To purchase a Matrox power adapter for your product, see the Matrox online store (shopmatrox.com).
5 Connect the second monitor If your monitor has a DVI connector, use your monitor cable to connect your second monitor directly to the third connector ( ) on your Matrox product. If your monitor has an HD-15 connector, use a DVI to HD-15 adapter (sold separately) to connect your monitor to the connector. Monitor cable (DVI) Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 32).
Connecting your TripleHead2Go DP Edition product This section describes how to connect up to three (3) DisplayPort or digital (DVI) monitors to your Matrox product. To connect three (3) monitors, see “Connecting three monitors”, page 15. To connect two (2) monitors, see “Connecting two monitors”, page 18.
Connecting three monitors Connection overview Step-by-step connection setup 1 Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. 2 Connect the USB cable Plug one end of the USB cable provided with your Matrox product into the USB connector ( ) on your Matrox product. Plug the other end of the USB cable into a powered USB port on your computer. For more information on powered USB ports, see your system manual.
3 Attach the Matrox input cable Attach one end of the Matrox DisplayPort cable provided with your Matrox product to the graphics connector on your computer. Attach the other end of the cable to the DisplayPort input connector ( ) on your Matrox product. Matrox input cable (DisplayPort to DisplayPort) Laptops with mini DisplayPort connector – Attach one end of the mini DisplayPort to DisplayPort adapter to the DisplayPort connector on your Matrox input cable.
5 Connect the second monitor Use your monitor cable to connect your second monitor directly to the second connector ( ) on your Matrox product. Monitor cable (DisplayPort) If your monitor has a DVI connector, use a DisplayPort to DVI adapter (sold separately) to connect your monitor to the connector. DisplayPort to DVI adapter Monitor cable (DVI) 6 Connect the third monitor Use your monitor cable to connect your third monitor directly to the third connector ( ) on your Matrox product.
Connecting two monitors Connection overview Step-by-step connection setup 1 Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. 2 Connect the USB cable Plug one end of the USB cable provided with your Matrox product into the USB connector ( ) on your Matrox product. Plug the other end of the USB cable into a powered USB port on your computer. For more information on powered USB ports, see your system manual.
3 Attach the Matrox input cable Attach one end of the Matrox DisplayPort cable provided with your Matrox product to the graphics connector on your computer. Attach the other end of the cable to the DisplayPort input connector ( ) on your Matrox product. Matrox input cable (DisplayPort to DisplayPort) Laptops with mini DisplayPort connector – Attach one end of the mini DisplayPort to DisplayPort adapter (sold separately) to the DisplayPort connector on your Matrox input cable.
5 Connect the second monitor Use your monitor cable to connect your second monitor directly to the third connector ( ) on your Matrox product. Monitor cable (DisplayPort) If your monitor has a DVI connector, use a DisplayPort to DVI adapter (sold separately) to connect your monitor to the connector. DisplayPort to DVI adapter Monitor cable (DVI) Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 32).
Connecting your TripleHead2Go Digital SE product This section describes how to connect up to three (3) digital (DVI-D) monitors to your Matrox product. To connect three (3) monitors, see “Connecting three monitors”, page 22. To connect two (2) monitors, see “Connecting two monitors”, page 25.
Connecting three monitors Connection overview Step-by-step connection setup WARNING: To avoid damaging the DisplayPort connector on your DisplayPort monitor cable or on your graphics hardware, carefully remove the DisplayPort cable by pressing the latch on the top of the DisplayPort connector while removing the connector. 1 Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer.
2 Connect the USB cable Plug one end of the USB cable provided with your Matrox product into the USB connector ( ) on your Matrox product. Plug the other end of the USB cable into a powered USB port on your computer. For more information on powered USB ports, see your system manual. 3 USB cable Attach the Matrox input cable Attach one end of the Matrox DisplayPort to DisplayPort cable provided with your Matrox product to the DisplayPort input connector ( ) on your Matrox product.
4 Connect the first monitor Connect the DVI connector on your monitor cable directly to the first connector ( ) on your Matrox product. Monitor cable (DVI) 5 Connect the second monitor Connect the DVI connector on your monitor cable directly to the second connector ( ) on your Matrox product. Monitor cable (DVI) 6 Connect the third monitor Connect the DVI connector on your monitor cable directly to the third connector ( ) on your Matrox product.
Connecting two monitors Connection overview Step-by-step connection setup WARNING: To avoid damaging the DisplayPort connector on your DisplayPort monitor cable or on your graphics hardware, carefully remove the DisplayPort cable by pressing the latch on the top of the DisplayPort connector while removing the connector. 1 Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer.
2 Connect the USB cable Plug one end of the USB cable provided with your Matrox product into the USB connector ( ) on your Matrox product. Plug the other end of the USB cable into a powered USB port on your computer. For more information on powered USB ports, see your system manual. 3 USB cable Attach the Matrox input cable Attach one end of the Matrox DisplayPort to DisplayPort cable provided with your Matrox product to the DisplayPort input connector ( ) on your Matrox product.
4 Connect the first monitor Connect the DVI connector on your monitor cable directly to the first connector ( ) on your Matrox product. Monitor cable (DVI) 5 Connect the second monitor Connect the DVI connector on your monitor cable directly to the third connector ( ) on your Matrox product. Monitor cable (DVI) Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 32).
Connecting a second TripleHead2Go product If you want to further expand your desktop, you can connect a second TripleHead2Go product to your graphics hardware to support up to six monitors at a time. Note: The following provides a brief overview of how to connect a second TripleHead2Go product to your graphics hardware. For more detailed information, see the “Step-by-step connection setup” for your product.
Connecting two TripleHead2Go products Connection overview (TripleHead2Go DP Edition shown) Step-by-step connection setup 1 Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer.
2 Connect the Power/USB cable Plug one end of the Power/USB cable into the USB connector ( ) on your Matrox product. Power/USB cable Plug the USB connector into a USB port on your computer. Plug the power supply connector of the Power/USB cable into the external power supply. Finally, plug the power supply cord into an electrical outlet.
4 Connect the monitors Use your monitor cables to connect each monitor directly to the connectors labeled ( ), ( ), and ( ) on your Matrox product. Monitor cable (DisplayPort) For more information, see the “Step-by-step connection setup” for your product.
Installing your Matrox software This section describes how to install Matrox software for Windows 8, Windows 7, Windows Vista, Windows Server 2008, Windows XP, and Windows Server 2003. You may need administrator rights to install certain software. For more information, see Windows documentation or contact your system administrator. Before you begin If Matrox software is already installed on your system, you need to uninstall the software currently installed.
Obtaining Matrox PowerDesk software Matrox makes the latest display drivers available on the Matrox Technical Support Web site (www.matrox.com/graphics/en/support/drivers). Installing your Matrox PowerDesk software Insert the Matrox CD-ROM in your CD-ROM drive, then follow the on-screen instructions. Starting the Matrox quick setup utility Note: The Matrox quick setup utility is available only on TripleHead2Go Digital Edition and TripleHead2Go DP Edition products.
Matrox PowerDesk software Matrox PowerDesk software helps you get the most out of your Matrox product. Use Matrox PowerDesk software to change certain display settings or access Matrox features. Note: To avoid possible problems, unless otherwise specified, we recommend you use only PowerDesk software to change your display settings. Accessing PowerDesk Windows 8/7/Vista/XP – To access Matrox PowerDesk: Windows 8 – Click the Start menu, then select Matrox PowerDesk.
Troubleshooting What to do if you have a problem If you experience problems with your Matrox product: Make sure your Matrox product is properly installed, you’re using the correct connectors, and all connectors are properly fastened. For more information, see the “Connection setup” section for your product. Review the documentation provided with your Matrox product, including the information in this section, to see if your problem is already addressed.
Problem Matrox product isn’t automatically detected 1Cause Your Matrox product may not support the selected display mode or the graphics hardware in your computer. 1Solution Make sure your Matrox product supports the selected display mode. For more information, see “Product information”, page 42. 2Solution Make sure your Matrox product supports your graphics hardware. Problem No power indicator light (black) 1Cause Your power supply cable or USB cable may not be properly connected.
Problem 1Cause After the startup screen, or after display settings are changed, the screen image is garbled or unusable (blank screen, rolling or overlapping screen images) An unsupported display mode may have been selected. 1Solution If one of your displays is usable, use Matrox PowerDesk to change your display mode. For more information, see Matrox PowerDesk help (see “Accessing PowerDesk”, page 34). 2Solution If all your displays are unusable, change your display resolution in Windows.
Windows XP – 3 Problem 1Cause 1Solution a Right-click your Windows desktop background, then click Properties Æ Settings. b Move the Screen resolution slider to a stretched mode resolution (for example, 2400 × 600), then click OK. Restart your computer normally. Desktop isn’t stretched across monitors (one of your displays is blank) A stretched display mode may not be selected.
2Solution If no secondary display is available in Windows, your secondary display may not be enabled on your system. For more information on how to enable your secondary display, see your system or graphics hardware documentation. Problem Certain display resolutions are unavailable 1Cause TripleHead2Go Digital Edition only – While using the DVI input connector on your Matrox product, the highest display resolutions are available only with graphics hardware that supports dual-link DVI.
2Cause 1Solution Your monitor video controls may be improperly set. Adjust your monitor controls (brightness, contrast, and so on). For more information, see your monitor manual. Note: While using Matrox TripleHead2Go, gamma correction for each monitor isn’t supported. 3Cause Your monitors may not be properly connected. 1Solution Make sure all connectors are properly fastened. 4Cause The image quality of your displays may need to be adjusted.
3Cause The program window or dialog box may be somewhere off-screen. 1Solution If the program window you want to see is named on the Windows taskbar, right-click on it and select Maximize. (If you click Restore, the program window goes back to its previous position. To fix this problem, see the other solutions.) 2Solution Manually move the program window or dialog box: 1 Press [Alt]+[Space]. 2 If you see a pop-up menu, click Move. If you don’t see a pop-up menu, press [M] (for Move).
Product information Specifications TripleHead2Go Digital Edition Key features Supported operating systems TripleHead2Go DP Edition TripleHead2Go Digital SE Supports notebook and desktop computers Bezel Management Surround Gaming Stretched modes Wide-screen resolutions Windows 8, Windows 7, Windows Vista, Windows Server 2008, Windows XP, and Windows Server 2003 Supported resolutions* 3840 × 1024† @ 60 Hz 3072 × 768 @ 60 Hz 2400 × 600 @ 60 Hz 1920 × 480 @ 60 Hz 4080 × 768 @ 60 Hz 3840 × 1024 @ 6
Environmental Temperature, operational 5 to 45 ºC (41 to 113 ºF) (near box ambient) Temperature, non-operational storage and transportation -40 to 70 ºC (-40 to 158 ºF) Humidity, operational (indoor) 20 to 80% (non-condensing) Humidity, non-operational storage and transportation 5% to 95% (non-condensing) Atmospheric pressure, operational 650hPa (3,580 meters / 11,745 feet) to 1013hPa (0 meters / 0 feet) Atmospheric pressure, non-operational and transportation 192hPa (12,000 meters / 39,370 feet
While using some graphics hardware and software, certain limitations may apply. For information on the capabilities of your graphics hardware, see its documentation. To get the most of your Matrox product, we recommend you use identical monitors (that is, monitors that support the same settings such as display resolution and refresh rate). For more information on the settings your monitor supports, see your monitor documentation.
Customer support Matrox Web Our Web site has product literature, press releases, technical material, a sales office list, trade show information, and other relevant material. Visit the Matrox Graphics Web site at www.matrox.com/graphics. Technical support Matrox values your business and offers professional support for your Matrox product. If your product was purchased through a Matrox dealer, contact your dealer for product support. This is the quickest and most effective method of technical assistance.
Driver and software download A more recent display driver may support more features and may offer increased capabilities (such as higher display resolutions). Matrox makes the latest display drivers, software, and system utilities available on the Matrox Technical Support Web site (www.matrox.com/graphics/en/support/drivers). View your warranty information Matrox makes warranty information available on the Matrox site (www.matrox.com/graphics/en/about/warranty).
Index Help file C 33 CD-ROM, Matrox R Registration I 42 Clone mode 4, 34 Installation Overview Connection setup Digital Edition 7–13 Digital SE 21–25 DisplayPort 22, 25 DP Edition 14–20 S 7, 14, 28 Matrox power adapter kit for GXM 28 Software Download 33, 46 Installation 32 Quick setup 33 Setup wizard 33 Uninstalling 32 Monitor Connection setup Specifications Environmental M Matrox power adapter kit Connector DisplayPort 14, 16, 19, 21, 22, 25, 42 DVI 24, 27, 42 HD-15 42 Customer support 4
USA FCC Compliance Statement Remark for the Matrox hardware products supported by this guide This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
KOREA KCC 전자파 적합 등록 안내 (Class B) 이 기기는 가정용 (B 급 ) 으로 전자파적합등록을 한 기기로 주거 지역에서는 물론 모든 지역 에서 사용할 수 있습니다 . EUROPE (English) European user’s information – Declaration of Conformity Remark for the Matrox hardware products supported by this guide These devices comply with EC Directive 2004/108/EC for a Class B digital device. They have been tested and found to comply with EN55022/CISPR22 and EN55024/CISPR24.
(Français) Ce produit intègre une technologie de protection des droits d’auteur qui est protégée par un ou plusieurs brevets américains et par d’autres droits de propriété intellectuelle de Rovi Corporation. L’ingénierie inverse et le désassemblage sont interdits. (Deutsch) Dieses Produkt enthält Kopierschutztechnologien, die durch US-Patent(e) und andere Rechte am geistigen Eigentum der Rovi Corporation geschützt ist. Reverse Engineering und Demontage sind verboten.
Copyright © 2012 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos. Trademarks • Marques déposées • Warenzeichen • Marchi registrati • Marcas registradas Matrox Electronic Systems Ltd. / Matrox Graphics Inc....................................
(English) Disclaimer THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information provided by this document is believed to be accurate and reliable at the time it is written. However, no responsibility is assumed by Matrox Graphics Inc.
Matrox Graphics Inc. 1055 Saint Regis Boulevard Dorval, Quebec, Canada H9P 2T4 North America: 1-800-361-1408 International: (514) 822-6000 Email: graphics@matrox.com Web site: www.matrox.com/graphics Technical support: www.matrox.com/graphics/support To locate the sales office nearest you, visit www.matrox.
