Manual

Black or Missing Scans

On occasion, users have started to scan an object only to have the object turn into a

solid black mass and/or a single black dot.

A vase converted into a black

mass during scanning.

A vase converted into a single

black dot during scanning

These problems are typically a result of the user’s computer not having enough

memory or capacity to process the scan and mesh correctly, or because there is an

issue with the graphics card driver.

For a memory issue, users can reduce the number of points displayed by following

these instructions:

1. Close the software;

2. Go to c:\Program Files\Matter and Form\Scanner\EchoScan.exe (CONFIG file) and

double-click the Config file;

3. Once the Config file is open, you will have access to the program settings. Note:

Changing settings other than instructed may cause your scanner software to stop

working properly. Please be careful when opening this file;

4. Locate “<appSettings>”;

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