Service manual
SECTION 4: CLEANING AND MAINTENANCE
SATO D508/D512 Operator Manual Page 4-3
4.3 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS (CONT’D)
Cleaning the Platen and Paper Roller
1. Before starting, get ready an approved cleaning kit from 
your SATO dealer or the kit supplied with the printer. 
Make sure the printer is OFF, and remove the power 
cable.
2. Lift up the Top Cover. 
3. The platen roller is the black rubber roller near the front 
panel. The print rollers are located at the print head 
assembly, near the fanfold-label loading window.
4. Wet some cotton swabs with cleaning solution. While 
rotating the platen roller with your fingers, clean the 
entire length of the roller using one or more cotton  
swabs. The roller should be cleaned of any label or  
adhesive residue.
5. Repeat the whole cleaning process if necessary. The 
platen and rollers should be cleaned whenever foreign 
matter such as dust or adhesive is present.
Paper 
Roller










