Operation Manual

SFX SERIES USER’S GUIDE
Rev 2.2 104
Service and Contact Information
Troubleshooting
The following are some recommended procedures to follow if your satellite receiver does not operate properly. These
procedures should be followed when a system interruption occurs and no obvious cause is immediately apparent, or
when experiencing difficulties during installation. This investigation is a general one and implementation may vary from
one installation to another.
 WARNING
DO NOT OPEN your satellite receiver for any reason as this may VOID your warranty!
Preventative Maintenance
The following actions should be carried out on a routine basis to ensure your satellite receiver remains in serviceable
condition.
• Always allow adequate air circulation, especially around the ventilation holes, to prevent any overheating of the
receiver.
• Clean your receiver chassis with a dry soft cloth or a soft cloth lightly dampened with a mild cleansing solution. Do
not clean the receiver with any type of harsh solution, such as alcohol, as this may damage the finish.
• Ensure cable connections are secure. Check for loose or poor connections.
• Do not allow your cables to become kinked or twisted. Cables are to be connected and secured in such a manner
that they will not become subject to constant shifting or accidental disconnection.
• Check your cables for cracks, breaks or abrasions and replace any such cables found.
• Ensure your receiver is on a surface that is stable, or if rack mounted, ensure your unit is properly fastened in the
rack and there is adequate ventilation.
Troubleshooting Procedures
If the unit is powered, the quickest indication of a possible problem will be evident from the front panel indicators or the
status displayed on the LCD. Refer back to Chapter 1 on the meaning of the indicators and their associated colours.
Chapter 3