Operation Manual

SFX SERIES USER’S GUIDE
Rev 2.2 105
If the unit is powered and more detail is required, you can use the metrics and logging information in the Terminal
Interface or the Web GUI to determine what the problem might be. Refer to Chapter 1 for information on these
interfaces. If you cannot access the Web GUI with your web browser, ensure that the IP Address configuration is
correct, using the Front Panel LCD/Keypad Interface.
Record the nature of the problem and power cycle the unit. If this does not correct the problem or at least make one of
the above procedures possible, then proceed to contacting your supplier (steps below).
Contacting Your Supplier
If you have determined that your satellite receiver is malfunctioning, DO NOT ATTEMPT TO ALTER OR REPAIR
THE UNIT.
Please contact either your Network Service Provider (NSP) or an IDC Customer Service Representative. The problem
may be solvable over the telephone or by e-mail.
Prior to requesting assistance, record the history of the problem. Your NSP or IDC Customer Service Representative
will be able to provide more efficient and accurate assistance if you have a complete problem description, including:
• The nature and duration of the problem – review any applicable log files if possible;
• When the problem occurs;
• Any particular application that, when used, appears to create the problem or make it worse;
• The model and serial number of your unit.
Shipping & Packaging
If you need to transport or ship your satellite receiver:
1. Package the unit carefully. We recommend that you keep and re-use the original container.
2. Prior to shipping your unit for repair or return, contact your NSP who will in turn call an IDC Customer Service
Representative for a Return Material Authorization (RMA) number. If you are returning the unit, you should
include everything you received with the unit. Also, please ensure the following items are identified in your
shipping documentation:
• The serial and part number of the unit being returned;
• The original cost of the unit;
• Specify “Made In Canada” on your paper work.
3. Ensure your RMA number is clearly printed on the exterior of your shipping container.
Warranty & Service
International Datacasting Corporation (Seller) warrants the items manufactured and sold by the Seller to be free of
defects in material and workmanship for a period of one (1) year from date of shipment. The Seller’s obligation under
its warranty is limited in accordance with the period of time and all other conditions stated in all provisions of this
warranty.
This warranty applies only to defects in material and workmanship in products manufactured by the Seller. The Seller
makes no warranty whatsoever concerning products or accessories not of its manufacture. Repair, or at the Seller’s