Mobile broadband user guide E173 0682 o2.co.uk Telefónica UK Limited, 260 Bath Road, Slough, Berks, SL1 4DX. Registered in England and Wales No.1743099. That’s also the address for our registered office. All the information’s correct at the time of going to print, February 2012. O2CN1413N 02/12. Read our mobile broadband Ts & Cs at o2.co.uk/terms.
What’s mobile broadband? Mobile broadband lets you use the internet when you’re out and about. It includes connection to BT Openzone wifi hotspots in the UK. And you can use ø Wifi hotspots too. Use as much as you like, no extra charge. 30 day Happiness Guarantee We offer a 30 day Happiness Guarantee. If you’re unhappy with our mobile broadband, we’ll refund you, just return the dongle within 30 days from when you bought it. Contents Getting started Using mobile broadband abroad.................
Getting started Coverage We want you to get the most out of your mobile broadband service. A weak signal may mean you’re in a poor coverage area. Putting in the sim 1. Hold your dongle with the ø logo facing upwards. 2. Holding the dongle firmly, use your thumb to slide the sim cover left and lift the cover off. To check your coverage and for support, go online to www.o2.co.uk/coveragechecker or send ‘CHECK’ followed by the postcode where you are to 61202 from your mobile phone (e.g. CHECK SL1 4DX).
Windows The light on your dongle shows you what kind of network you’re connected to, or if there’s an available network near you. Your dongle will automatically connect to the fastest available network. Setting up mobile broadband Windows What the light on your dongle means What you need – Windows XP (Service Pack 3), Windows Vista (Service Pack 2) or Windows 7 – Hard Disk Space: 50MB – Internet Explorer 8.
If you have the old Connection Manager that looks like this, you’ll need to uninstall it before you begin. If not, go straight to step 3. 1. Uninstall Connection Manager by clicking Start > (All) Programs > O2 > O2 Connection Manager > Uninstall and follow the on-screen instructions. 2. Restart your computer when you’re asked to. 5. If the User Account Control message appears, click Allow or Yes (depending on which version of Windows you’re using). 3.
7. Read the agreement. If you agree, tick the box. Click Next. 8. You may be asked to uninstall a previous version of Connection Manager. Click Next. If not go to step 11. 9. Click Uninstall. 10. You will be asked if you want to save your settings, contacts and text messages. If you do, click Yes. The previous version of Connection Manager will now uninstall. When it’s finished, the window will close automatically.
11. You’ll be asked to choose either a Basic or Custom installation. Choose Basic, then click Next. 13. You’ll be asked to choose the model of your device. Tick the box, then click Install. 12. You may be asked to choose the type of device you want to use. Tick the box. Click Next. If not go to step 14. 14. The software will start installing. Once the installation is finished, this pop-up will appear. Click Finish. Important: Do not remove your dongle yet.
If you’ve already had a version of Connection Manager installed on your computer, you may get a pop-up message asking you if you want to keep your data from last time. If you do, click Keep It. 17. You may get a pop-up message letting you know that O2 processes anonymous user data to help us improve Connection Manager. Click OK. Connection Manager will launch automatically. If it doesn’t, go to Start > (All) Programs > O2 > Connection Manager > Connection Manager. 15.
If you’re on Pay Monthly, fill in your bill date so Connection Manager can work out how much data you’ve used. Your monthly bill date will be the date of your email or the date written on your bill (if you asked for a paper copy). Go to page 24 for more details. Mac Setting up mobile broadband What you need If you’re on Pay Monthly, you’re now ready to connect to the internet. Go to page 29 for more details. If you’re on Pay & Go, you might need to buy internet access first.
2. Double-click Connection Manager. 4. Select Macintosh HD. 3. Click Continue. 5. Click Continue. 6. Click Install.
7. If your Mac asks you for your admin name and password, type it in. Click Install Software. 9. Click Restart to finish. 8. You will get a notification asking you to restart after installing. Click Continue Installation. 10. You are now ready to use Connection Manager. Go to Applications > Connection Manager and add the icon to your dock. If you’re on Pay Monthly, you’re now ready to connect to the internet. If you’re on Pay & Go, you might need to buy internet access first.
Ways to pay & help Pay & Go You can buy mobile broadband access with a Visa, MasterCard or Switch/Maestro. You won’t be charged for going to the website to buy what you need. Data comes in daily or monthly allowances. When you use up your data allowance, or your time runs out (whichever happens first), you’ll need to buy more. You can run out of data before you run out of time. If you have a Starter Kit, you’ll already have data, so you can start browsing straight away.
Tip: It’s a good idea to bookmark this page. 3. Click Buy Data for yourself. 2. Type in your mobile broadband number, (if it’s not already there). Click Go to my account. Tip: Your mobile broadband number is on the card you popped your sim out of (and on your dispatch note, if you bought it online). If you have a Pay & Go sim, you can also find your number in Connection Manager by clicking Help. 4. Choose from our daily or monthly options, then click Buy Now.
Checking your balance and usage To check your balance go to the mobile broadband access website mobilebroadbandaccess.o2.co.uk. Tip: You can also get there by clicking View Usage & Buy Access in Connection Manager. Type in your mobile broadband number and click Continue to see how much time and data you have left in your allowance. Pay Monthly 5. Enter your details and click Save or Skip. 6. Type in your card details. Click Submit Transaction.
Don’t worry if you don’t know your bill date when you’re setting up Connection Manager, you can enter it at any time by clicking Settings > General > My Details. You can also check how much data you’ve used through My ø. 1. Go to o2.co.uk If you’re a business customer, you can see your bill at o2.co.uk/business. Sign in or register for My ø Account, then choose My Bill Analysis. Your bill date is the same for everyone on your account.
1. Go to o2.co.uk 2. Sign in with your mobile broadband username and password 3. Click My ø > View bill / balance 4. Click Data in the My allowances section and then click Manage Bolt Ons > Add Bolt Ons 5. Choose from our one-off or monthly data Bolt On options, then click Add to basket 6. Click Go ahead to confirm your selection and then tick the Terms and Conditions box. Click Continue – I’m happy with my Bolt Ons to finish.
Ways to connect to the internet 2. Click Available Networks. 3. Click O2 UK or the network you want to use. Tip: You can also open Connection Manager by going to: 4. Click Connect. On a computer: Start > (All) Programs > O2 > Connection Manager > Connection Manager. 5. You’re now connected to the internet. When you’re done, click Disconnect. Mobile broadband Mobile broadband – uses the ø mobile network to connect to the internet.
Home wifi Public wifi hotspots Home wifi – uses your home broadband connection. If your home broadband has a wireless router, Connection Manager can automatically connect to it – you just need to: Public wifi hotspots – are wireless networks. You can connect to BT 1. Click Available Networks. The first time you connect to a public wifi hotspot, you may be asked to register. 2. Double-click the name of your network. Openzone wifi hotspots in the UK. And you can use ø Wifi hotspots too.
Text Messages To send a text When you’re on the ø mobile network, you can send and receive texts from Connection Manager using your mobile broadband number, GSM/GPRS/EDGE also work. You’ll need to plug in your dongle to do this. Important: If you’re on Pay & Go, you can receive texts but not send them. When you get a new text You’ll get a pop-up at the bottom of your screen. To read your texts Click the in Connection Manager. 2. Choose the New message tab. 3.
Text Notification Mobile broadband not working? If you’re a Pay Monthly customer, we’ll send you a text to let you know when you’ve nearly used up your data. If you’re having problems installing your mobile broadband, try one or more of these steps: How much does it cost? Receiving texts is free. To find out what it costs to send them, check the mobile broadband support pages (o2.co.uk/support). Important: Sending and receiving messages when you’re abroad is more expensive. See o2international.co.
Re-install Connection Manager Installing Connection Manager again can help if there were problems the first time around. Windows If the User Account Control message appears, click Allow or Yes (depending on which version of Windows you’re using). Uninstall Connection Manager first by clicking Start > (All) Programs > O2 > Connection Manager > Uninstall and follow the instructions. Restart your computer. Re-install and try a different USB port on your computer, in case one port isn’t working.
Electronic Device Do not use your device if using the device is prohibited. Do not use the device when using the device causes danger or interference with electronic devices. Medical Device • Follow rules and regulations set forth by hospitals and health care facilities. Do not use your device when using the device is prohibited. • Some wireless devices may affect the performance of hearing aids or pacemakers. For any such problems, consult your service provider.
Disposal and Recycling Information T his symbol on the device (and any included batteries) indicates that they should not be disposed of as normal household garbage. Do not dispose of your device or batteries as unsorted municipal waste. The device (and any batteries) should be handed over to a certified collection point for recycling or proper disposal at the end of their life.
Warranty statement b. t he Products were not returned to ø or its authorised service agent within (30) days after the appearance of the defect within the Warranty Period; or This Limited Warranty shall apply to the Mobile Broadband dongle (“Device”) including all accessories contained within the original ø box (“Accessories”). Hereafter “the Products” means the Device and/or the Accessories as the context requires.
