SETUP AND USER GUIDE MediaAccess TG799vn v2
SETUP AND USER GUIDE MediaAccess TG799vn v2
Copyright Copyright ©1999-2013 Technicolor. All rights reserved. Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from Technicolor. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Technicolor. Technicolor assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
CONTENTS 1 Getting Started ......................................................................................................... 3 1.1 Features at a Glance ................................................................................................................................. 4 1.2 User Scenarios ............................................................................................................................................5 1.3 Components ...........................................
CONTENTS 6.1 Setting Up Your Telephone Network ...................................................................................................52 6.1.1 Connecting a DECT Phone to Your MediaAccess Gateway ............................................................................... 53 6.1.2 Connection to the Traditional Telephone Network ................................................................................................ 54 6.1.3 Configuring the MediaAccess Gateway VoIP Service ............
CONTENTS 11.3 Wired Connection Troubleshooting ....................................................................................................112 11.4 Wireless Connection Troubleshooting.................................................................................................113 11.5 Voice over IP Troubleshooting ............................................................................................................ 114 11.6 Content Sharing Troubleshooting ..................................
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ABOUT THIS SETUP AND USER GUIDE About this Setup and User Guide In this Setup and User Guide The goal of this Setup and User Guide is to show you: Set up your MediaAccess Gateway and local network Configure and use the main features of your MediaAccess Gateway. For more advanced scenarios and features visit the documentation pages on www.technicolor.com. Used Symbols The danger symbol indicates that there may be a possibility of physical injury.
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1 GETTING STARTED 1 Getting Started Introduction This chapter gives you a brief overview of the main features and components of the MediaAccess Gateway. After this chapter we will start with the installation. Do not connect any cables to the MediaAccess Gateway until instructed to do so. DMS-CTC-20110713-0016 v2.
1 GETTING STARTED 1.1 Features at a Glance Introduction This section provides a brief overview of the main features of your MediaAccess Gateway. IPv6 Ready Your MediaAccess Gateway is IPv6 ready. Internet Protocol version 6 (IPv6) is the next generation of Internet technologies aiming to effectively support the ever-expanding Internet usage and functionality, and also to address security concerns that exist in an IPv4 environment.
1 GETTING STARTED 1.2 User Scenarios Scenarios Depending of the architecture of your home network, you can use the MediaAccess Gateway in either of the following scenarios: DSL Gateway Local Router DSL Gateway The MediaAccess Gateway is connected to the DSL network of your service provider and brings the Internet to your home. Internet MediaAcces Gateway Local Router The MediaAccess Gateway is placed behind another gateway or modem.
1 GETTING STARTED 1.3 Components Overview This section provides an overview of the different components of the MediaAccess Gateway: Topic 6 Page 1.3.1 Power 7 1.3.2 Local Network Connection 8 1.3.3 Broadband Connection 9 1.3.4 Voice Connection 10 1.3.5 Buttons 11 1.3.6 Status LEDs 12 DMS-CTC-20110713-0016 v2.
1 GETTING STARTED 1.3.1 Power Overview Power inlet The power inlet ( ) allows you to connect the power supply. Only use the power supply delivered with your MediaAccess Gateway. Power switch The power switch ( DMS-CTC-20110713-0016 v2.0 ) allows you to power on/off your MediaAccess Gateway.
1 GETTING STARTED 1.3.2 Local Network Connection Overview Wireless Access Point The built-in WiFi-certified wireless access point provides wireless access to your WiFi-certified wireless clients. For more information, see “5 The MediaAccess Gateway Wireless Access Point” on page 43. Ethernet switch The Ethernet switch ( ) allows you to connect an Ethernet device (for example, a computer) to your local network. For more information, see “3.
1 GETTING STARTED 1.3.3 Broadband Connection Overview DSL WAN DSL WAN DSL port This port can be used to connect your MediaAccess Gateway to your service provider’s DSL network. For more information, see “3.1 Connecting the MediaAccess Gateway to your Service Provider’s Network” on page 22. WAN port This port allows you to use your MediaAccess Gateway as Local Router. For more information, see “1.2 User Scenarios” on page 5. DMS-CTC-20110713-0016 v2.
1 GETTING STARTED 1.3.4 Voice Connection Overview PSTN Phone PSTN Phone DECT base station The integrated DECT base station allows you to connect your DECT phones to the MediaAccess Gateway. This way you will be able to make phone calls over the Internet and save on communication costs, especially for long-distance calls. Phone Port The Phone ( ) port allows you to connect a traditional phone to your MediaAccess Gateway.
1 GETTING STARTED 1.3.5 Buttons Overview WPS Reset Reset DECT Info button The Info ( ) button allows you to enable the status LEDs. For more information, see “1.3.6 Status LEDs” on page 12. DECT Pairing/Paging button If you press the DECT pairing/paging button: Between 1 and 5 seconds, the MediaAccess Gateway pages all connected DECT phones.
1 GETTING STARTED 1.3.6 Status LEDs Introduction On the top panel of your MediaAccess Gateway, you can find a number of status LEDs, indicating the state of the device. ECO Broadband Internet Wireless WPS Ethernet TV Voice Broadband DECT Internet Wireless WPS Ethernet TV Voice DECT ECO ECO LED The ECO ( ) LED provides information about the overall state of your MediaAccess Gateway. For more information, see “ECO button” on page 11.
1 GETTING STARTED Manually activating the status LEDs If the ECO( other LEDs. ) button is green or blue, you first have to press the info( ) button to be able to view the status of the For more information, see “Info button” on page 11. Ethernet LED Colour State Description Green Solid on Network device connected to the Ethernet switch. Blinking Network device connected to the Ethernet switch and sending/receiving data.
1 GETTING STARTED Broadband LED (if you are using the Local Router scenario) Colour State Description Green Solid on Connected to the WAN device Off Not connected to the WAN device or the status LEDs are deactivated Internet LED Colour State Description Green Solid on Connected to the Internet, no activity Blinking Connected to the Internet, sending/receiving data Solid on Failed to setup the Internet connection Red Off No Internet connection or the status LEDs are deactivated Phone LED
1 GETTING STARTED 1.4 Preparing for the Installation DSL service requirements This section is only applicable if you are using your MediaAccess Gateway as DSL gateway. For more information, see “1.2 User Scenarios” on page 5. Make sure that: Your service provider activated the DSL service on your telephone line by your service provider. You have the installation information (for example, user name, password, service profile,...) provided by your service provider at hand.
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2 GUIDED INSTALLATION 2 Guided Installation Introduction In the guided installation, the Setup wizard on the Setup CD will assist you with the installation of your MediaAccess Gateway. If you do not want to use the Setup CD or if the Setup CD is not included in your package, follow the installation procedure described in “3 Manual Installation” on page 21.
2 GUIDED INSTALLATION 5 At the end of the installation, the following screen appears: Select Go to the MediaAccess Gateway web interface if you want to go to the MediaAccess Gateway GUI after closing the wizard. On the MediaAccess Gateway GUI, you can configure all services of your MediaAccess Gateway. 6 Click Finish. 7 The CD menu appears. CD Menu On the CD Menu, you can click: Initial Setup to connect your computer to the MediaAccess Gateway and configure your local network.
2 GUIDED INSTALLATION In case of problems If you encounter problems during this installation please refer to “11.1 Setup Troubleshooting” on page 110. Backup your configuration Once you successfully installed your MediaAccess Gateway, it is recommend to backup your configuration. This will allows you to return to this configuration when needed (for example, after misconfiguration). For more information, see “4.2 Backing Up/Restoring your Configuration” on page 41 DMS-CTC-20110713-0016 v2.
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3 MANUAL INSTALLATION 3 Manual Installation Installation This chapter will help you to manually install your MediaAccess Gateway. Setting up your network Proceed as follows: 1 Connect your MediaAccess Gateway to your service provider’s network. For more information, see “3.1 Connecting the MediaAccess Gateway to your Service Provider’s Network” on page 22. 2 Power on the MediaAccess Gateway. For more information, see “3.2 Powering on the MediaAccess Gateway” on page 27.
3 MANUAL INSTALLATION 3.1 Connecting the MediaAccess Gateway to your Service Provider’s Network Identifying your setup If you are using the MediaAccess Gateway as: DSL Gateway, continue with “3.1.1 Setting up your MediaAccess Gateway as DSL Gateway” on page 23. Local Router, continue with “3.1.2 Setting up your MediaAccess Gateway as Local Router” on page 26. For more information, see “1.
3 MANUAL INSTALLATION 3.1.1 Setting up your MediaAccess Gateway as DSL Gateway Introduction This section helps you to connect the MediaAccess Gateway to your service provider’s network. Signal arriving at your home The Line signal that arrives at your home consists the following components: A Phone signal carrying the traffic for telephony. This Phone signal is only used for communication over the traditional telephone network (PSTN). Voice over IP communication will be carried by the DSL signal.
3 MANUAL INSTALLATION Scenario 1: A MediaAccess Gateway with integrated filter Proceed as follows: 1 Take the DSL cable. This is the gray cable that is included in your box. 2 Plug one end of the cable in the grey DSL port on the back of your MediaAccess Gateway. DSL DSL 3 Plug the other end of the cable: In the DSL/Modem output of your splitter/filter. Directly into the telephone wall outlet if there is no splitter/filter between the network terminator and your local phone network.
3 MANUAL INSTALLATION If your MediaAccess Gateway has a black PSTN port on the back, you are able to use the PSTN (this is the traditional telephone network) as a backup for your Voice over IP connection. When the VoIP connection is down, the MediaAccess Gateway will automatically switch back to the PSTN network. To setup this backup connection: 1 Take a Telephone Cable 2 Plug one end of the cable in the black PSTN port on the back of your MediaAccess Gateway.
3 MANUAL INSTALLATION 3.1.2 Setting up your MediaAccess Gateway as Local Router Procedure Proceed as follows: 1 Take an Ethernet cable. If your box contains an Ethernet cable with red connectors, you can use that cable. 2 Plug one end of the cable in the red WAN port on the back of your MediaAccess Gateway. WAN WAN 3 Plug the other end of the cable into the Ethernet port of your Internet gateway/modem. The WAN port can only be used to connect your MediaAccess Gateway to an Internet gateway/modem.
3 MANUAL INSTALLATION 3.2 Powering on the MediaAccess Gateway Procedure Proceed as follows: 1 Connect the power cord to the power port of the MediaAccess Gateway. 2 Plug the other end of the power cord into an electrical outlet. 3 Press the power button to turn on the MediaAccess Gateway. 4 Wait at least two minutes to allow the MediaAccess Gateway to complete the start up phase. DMS-CTC-20110713-0016 v2.
3 MANUAL INSTALLATION 3.3 Connecting Your Network Devices to the MediaAccess Gateway Choose your connection method To connect your device via: 28 A wireless connection, continue with “3.3.1 Setting up a Wireless Connection” on page 29. A wired connection, continue with “3.3.2 Setting up a Wired Connection” on page 30. DMS-CTC-20110713-0016 v2.
3 MANUAL INSTALLATION 3.3.1 Setting up a Wireless Connection The MediaAccess Gateway access point Your MediaAccess Gateway is equipped with a wireless access point that supports the following standards: IEEE 802.11n IEEE 802.11g IEEE 802.11b Requirements Your network device must be equipped with a WiFi-certified wireless client.
3 MANUAL INSTALLATION 3.3.2 Setting up a Wired Connection Requirements Both your network device (for example, a computer, a gaming console,...) and MediaAccess Gateway must have a free Ethernet port. Your network device must be configured to obtain an IP address automatically. This is the default setting. Connection speed All Ethernet ports on the MediaAccess Gateway are Gigabit Ethernet ports and have a maximum speed of 1 Gbps (Gigabit per second).
3 MANUAL INSTALLATION 3.4 Configure the MediaAccess Gateway Introduction If your service provider did not preconfigure your MediaAccess Gateway, you may have to configure the MediaAccess Gateway via its Graphical User Interface (GUI). Requirements JavaScript must be enabled on your web browser (this is the default setting). For more information, consult the help of your web browser. Procedure Proceed as follows: 1 Open your web browser.
3 MANUAL INSTALLATION 3.5 Setting Up the 3G Fall-Back WAN Connection Introduction Many SOHO (Small Offices, Home Offices) and SME (Small/Medium Enterprises) businesses choose DSL as their access technology for a Wide Area Network (WAN) connection because this is typically cheaper than using leased lines. A dropout of a DSL line can however have expensive consequences due to inaccessibility of the Internet and E-mail.
3 MANUAL INSTALLATION 3.5.1 Managing your Mobile Connection with the MediaAccess Gateway GUI Introduction You can view and manage the parameters of your mobile connection via the MediaAccess Gateway GUI. Procedure To manage your mobile USB connection via the MediaAccess Gateway GUI: 1 Browse to the MediaAccess Gateway GUI. For more information, see “4.1.1 Access” on page 37. 2 On the Broadband Connection menu, click Internet Services. 3 Click View more... for the mobile USB connection.
3 MANUAL INSTALLATION 3.5.2 Inserting a Mobile USB Adapter Procedure Once the mobile connection is configured you can proceed as follows to insert the mobile USB adapter: 1 Power off the MediaAccess Gateway. If you do not power off the MediaAccess Gateway first, the mobile USB adapter will not be detected. 2 Insert your SIM card into the mobile USB adapter. 3 Plug the mobile USB adapter in (one of) the USB port(s) of your MediaAccess Gateway: 4 Power on the MediaAccess Gateway.
4 CONFIGURATION TOOLS 4 Configuration Tools Configuration Tools You can use the following tools to configure your MediaAccess Gateway: The MediaAccess Gateway Setup CD allows you to configure your MediaAccess Gateway and helps you to connect your computers to the MediaAccess Gateway. For more information, see “2 Guided Installation” on page 17. The MediaAccess Gateway GUI allows you to configure your MediaAccess Gateway via your web browser. For more information, see “4.
4 CONFIGURATION TOOLS 4.1 MediaAccess Gateway GUI Introduction The MediaAccess Gateway Graphical User Interface (GUI) allows you to configure your MediaAccess Gateway using your web browser. Requirements JavaScript must be enabled on your browser (this is the default setting). For more information, consult the help of your web browser. 36 DMS-CTC-20110713-0016 v2.
4 CONFIGURATION TOOLS 4.1.1 Access Accessing the MediaAccess Gateway GUI Proceed as follows: 1 Open your web browser. 2 Browse to http://dsldevice.lan or to the IP address of your MediaAccess Gateway (by default: 192.168.1.254). 3 If you have protected your MediaAccess Gateway with a user name and password, the MediaAccess Gateway will prompt you to enter these. Enter your user name and password and click OK. For more information, see “4.1.3 Protecting Access to the MediaAccess Gateway” on page 40.
4 CONFIGURATION TOOLS 4.1.2 Components Overview Depending on your user right and location on the GUI, the following components can be available: 3 2 4 5 1 6 7 Label Description 1 Menu 2 Login section 3 Language bar 4 Notification area 5 Navigation bar 6 Content pane 7 Tasks pane Menu The menu consists of the following menu items: Home: Allows you to go back to the MediaAccess Gateway home page. MediaAccess Gateway: Provides basic information on the MediaAccess Gateway.
4 CONFIGURATION TOOLS Login section In the login section you can see the current user name. By clicking the user name, you can: Change your password. Switch to another user. Language bar If more than one GUI language is available, a language bar is showed. This language bar allows you to change the language of the MediaAccess Gateway GUI. Notification area The notification area displays: Error messages, indicated by a red traffic light.
4 CONFIGURATION TOOLS 4.1.3 Protecting Access to the MediaAccess Gateway Introduction To prevent that every user on your local network can access the MediaAccess Gateway, the MediaAccess Gateway is secured with a user name and password. Default user name The default user name is Administrator. Default password The default password is either blank or the ACCESS KEY printed on the label of your MediaAccess Gateway. This depends on the settings chosen by your Service Provider.
4 CONFIGURATION TOOLS 4.2 Backing Up/Restoring your Configuration Introduction Once you have configured your MediaAccess Gateway to your needs, it is recommended to backup your configuration for later use. This way you can always return to your working configuration in case of problems. Backing up your configuration Proceed as follows: 1 Browse to the MediaAccess Gateway GUI. For more information, see “Accessing the MediaAccess Gateway GUI” on page 37.
4 CONFIGURATION TOOLS 4.3 Access From the Internet Modes To access your MediaAccess Gateway from the Internet, you can choose between two modes: Permanent Mode (Remote Access): The remote session ends when you disable remote assistance or after restarting your MediaAccess Gateway. Temporary Mode (Remote Assistance): The remote session ends when you disable remote assistance, after restarting your MediaAccess Gateway or after 20 minutes of inactivity. To enable Remote Assistance / Remote Access.
5 THE MEDIAACCESS GATEWAY WIRELESS ACCESS POINT 5 The MediaAccess Gateway Wireless Access Point Introduction This section will help you set up your wireless network. What you need to set up a wireless network To set up a wireless network, you need the following components: A Wireless Access Point (already integrated into your MediaAccess Gateway) A Wireless client the device that you want to connect (for example, a computer, smartphone, network printer,...
5 THE MEDIAACCESS GATEWAY WIRELESS ACCESS POINT 5.1 Connecting Your Wireless Client via WPS WPS Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your local network in a swift and easy way, without the need to enter any of your wireless settings (network name, wireless key, encryption type). Requirements Your wireless client must support WPS. Check the documentation of your wireless client for this. Both Windows 7 and Windows Vista Service Pack 1 have native WPS support.
5 THE MEDIAACCESS GATEWAY WIRELESS ACCESS POINT Blinking red This indicates that the MediaAccess Gateway could not find your wireless client. Use the same procedure to try again (you do not need to wait until the LED turns off). Procedure for PIN code entry Proceed as follows: 1 Check the label on your MediaAccess Gateway and write down the following information: The PIN code that is printed next to the WPS logo. 1234-5678 The Network Name. This is the default network name (SSID).
5 THE MEDIAACCESS GATEWAY WIRELESS ACCESS POINT 5.2 Connecting Your Wireless Client without WPS Before you start Before you can connect a wireless client (for example, a computer) to your wireless network you need to know the wireless settings that are currently used by the MediaAccess Gateway, i.e.
5 THE MEDIAACCESS GATEWAY WIRELESS ACCESS POINT 5.3 Connecting Your Wireless Client via QR Code Introduction The MediaAccess Gateway allows you to generate a Quick Response (QR) code that contains all wireless settings that are needed to connect. You are then able to connect to the wireless network by scanning the generated code. Target devices This connection method is typically used for tablet computers and smartphones. Requirements Your wireless device must have: A camera to scan the code.
5 THE MEDIAACCESS GATEWAY WIRELESS ACCESS POINT 5.4 Securing Your Wireless Connection Introduction You can protect the wireless communication between the wireless clients and your MediaAccess Gateway with a wireless key. This means that: Only clients which use the correct Network Name (SSID) and wireless key can connect to your network. All data passing through your wireless access point is secured and encrypted. Encryption types Over the years a number of encryption types have been developed.
5 THE MEDIAACCESS GATEWAY WIRELESS ACCESS POINT 4 In the Security Mode list, select one of the following modes: WPA-PSK WPA2-PSK WPA-PSK + WPA2-PSK For more information, see “Encryption types” on page 48. 5 In the WPA-PSK Encryption Key box, type a the key of your choice. The key must be in one of the following formats: 8 to 63 alphanumeric characters. For example: MyKey123 8 to 64 hexadecimal characters (characters from 0 to 9 and from A to F). For example: C54F48A5. 6 Click Apply.
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6 TELEPHONY 6 Telephony Voice over IP (VoIP) VoIP is a technology in which telephone calls are made over the Internet. This allows you to save on communication costs, especially for long-distance calls. The expensive solution To be able to make your phone calls over the Internet you could either: Buy an IP phone. These IP phones are special phones that you can connect to your Internet Gateway. Install VoIP software on your computer and make your phone calls via your computer.
6 TELEPHONY 6.1 Setting Up Your Telephone Network Procedure To set up your telephone network, follow these steps: 1 Your MediaAccess Gateway has an integrated DECT base station. This means that you can register your DECT phone directly to the MediaAccess Gateway. For more information, see “6.1.1 Connecting a DECT Phone to Your MediaAccess Gateway” on page 53. 2 Connect your traditional phone(s), DECT base station or fax to the green Phone port(s) on the back panel of your MediaAccess Gateway.
6 TELEPHONY 6.1.1 Connecting a DECT Phone to Your MediaAccess Gateway Introduction The MediaAccess Gateway is equipped with a DECT base station allowing you to connect up to five DECT phones. Before you can start using your DECT phone, you first have to pair it with your MediaAccess Gateway. Procedure Proceed as follows: 1 Put the MediaAccess Gateway in pairing mode.
6 TELEPHONY 6.1.2 Connection to the Traditional Telephone Network Combining VoIP with the traditional telephone network Some service providers use the traditional telephone network (PSTN) as a backup solution for your VoIP connection. This way, you can still make calls over the traditional network if the VoIP service is down (for example, your MediaAccess Gateway is powered off).
6 TELEPHONY 6.1.3 Configuring the MediaAccess Gateway VoIP Service Introduction If your VoIP service has not been configured yet, follow the instructions in this section. How can I check if the VoIP service has already been configured? If the Phone LED is: Solid or blinking green then the VoIP service is configured correctly. No configuration is needed. Off then telephony service is not configured (yet). Follow the instructions below.
6 TELEPHONY Password: The password of your VoIP account. Displayname: The name that you want people to see on the display of their phone when you are calling. Your VoIP provider may not support this feature. Abbreviated number: An internal number to call the phones associated with this VoIP account. Port: The phone port that you want to associate with this VoIP account. select All to use this VoIP account for all connected phone (fixed + DECT).
6 TELEPHONY 6.2 Address Book Introduction The Address Book page allows you to: Store your contacts on the MediaAccess Gateway GUI. Initiate a call or send a message by clicking the phone number or e-mail address in the contact details. Everyone with access to the MediaAccess Gateway GUI can view and use the address book. Accessing the Address Book page Proceed as follows: 1 Browse to the MediaAccess Gateway GUI. For more information, see “Accessing the MediaAccess Gateway GUI” on page 37.
6 TELEPHONY Making a phone call from the address book Proceed as follows: 1 Browse to the Address Book page. 2 Click on the phone number of your contact. 3 The following page appears: In case you are using: A DECT phone, the phone number of your contact appears on the screen. A fixed phone, your phone starts to ring. 4 Pick up the phone. 5 The MediaAccess Gateway is now initiating the call. Your contact’s phone is now ringing. 6 At the end of the conversation, click Done to go to the Last Calls page.
6 TELEPHONY 6.3 Telephony Services Introduction Telephony services add extra functionality to your phone. For example: putting a call on hold, transferring calls,... Requirements Before you can use a service, must both be: 1 Supported by your service provider. 2 Activated on your MediaAccess Gateway. Checking if a telephone service is activated/supported To check which services are supported or activated, proceed as follows: 1 Browse to the MediaAccess Gateway GUI. For more information, see “4.
6 TELEPHONY 6.3.1 Activating a Telephony Service on your MediaAccess Gateway How can I (de)activate a service on my MediaAccess Gateway? You can (de)activate services in two ways: Via the MediaAccess Gateway GUI. Via (de)activation codes on your phone. Activating a Telephony Service via the MediaAccess Gateway GUI Proceed as follows: 1 Browse to the MediaAccess Gateway GUI. For more information, see “4.1 MediaAccess Gateway GUI” on page 36. 2 On the Toolbox menu, click Telephony.
6 TELEPHONY 6.3.2 Common Telephony Services Introduction This section provides an overview of the functions that will be available if you activate one of the following services: Call Hold service Call Waiting service Conference Call (3 Party) service Call Transfer For more information on the other services, please contact your service provider. Call Hold service If the Call Hold service is activated, you can use the following functions: To... Press...
6 TELEPHONY Call Waiting service If the Call Waiting service is activated, you can use the following functions: To... Press...
6 TELEPHONY Call Transfer If the Call Transfer service is activated, you can use the following functions: To... Press... Transfer a call R, 4 Illustration A active on hold You DMS-CTC-20110713-0016 v2.
6 TELEPHONY 6.4 Viewing Call Logs Introduction The Call Logs page on the MediaAccess Gateway GUI lists: Successful incoming calls. Missed incoming calls. Successful outgoing calls. Failed outgoing calls. Viewing the telephony statistics Proceed as follows: 1 Browse to the MediaAccess Gateway GUI. For more information, see “Accessing the MediaAccess Gateway GUI” on page 37. 2 On the Toolbox menu, click Telephony.
7 SAVING ENERGY 7 Saving Energy Code of Conduct To prove its commitment to protect the environment, Technicolor has signed the Code of Conduct, a global agreement to reduce the power consumption of broadband access devices. For more information, see “7.1 Code of Conduct” on page 66. Technicolor power saving innovations To further reduce the power consumption, Technicolor has developed the ECO Manager.
7 SAVING ENERGY 7.1 Code of Conduct Power states Code of Conduct provides rules for the power consumption in: Full power state: This is the normal operation mode of the device, where all functionality is enabled. Low power state: When there is no user traffic on the device, the device should switch to low power mode. This is a state in which devices are only allowed to use a limited amount of energy to be able to power its components and respond to user activity.
7 SAVING ENERGY 7.2 ECO Manager Introduction The MediaAccess Gateway constantly monitors the user activity and uses this information to optimise the power consumption: For example: The MediaAccess Gateway reduces the clock frequency of the central processor when there is no or low user activity. This lowered clock frequency will result in a lower power consumption of the MediaAccess Gateway. Switch the wireless interface to power reduction mode.
7 SAVING ENERGY On, press the ECO ( ) button until the ECO LED turns green or the Wireless LED is on. Zero power consumption If you will not be using your MediaAccess Gateway for a longer time (for example: you are going on holiday), you should consider to turn off the MediaAccess Gateway. This way no energy will be consumed at all. However, be aware that if you turn off the MediaAccess Gateway, all services provided by the MediaAccess Gateway that require access to the Internet will not be available.
8 SHARING CONTENT 8 Sharing Content Introduction The MediaAccess Gateway allows you to share the content stored on your USB storage device with other users on your network or even access this shared content from the Internet. Features The MediaAccess Gateway supports USB 2.0 The following file systems are supported: NTFS (optional) FAT32 FAT16 HFS+ (optional) EXT2/EXT3 (optional) You can connect up to five USB storage devices (via a USB hub).
8 SHARING CONTENT Configuration All servers are enabled by default. The only thing that you need to do is to plug your USB memory stick or external hard disk in (one of) the USB port(s) of your MediaAccess Gateway. By using a USB hub, you can connect up to five USB mass storage devices to the MediaAccess Gateway. Do not remove your USB storage device without stopping it first, otherwise data might be lost! For more information, see “8.5 Safely Removing your USB Storage Device” on page 82.
8 SHARING CONTENT 8.1 The Network File Server Introduction The Network Server allows you to share the content on your USB storage device(s) with other devices that are connected to your local network (mostly computers). These devices have read and write access to this USB device(s). Configuration The Network File Server is enabled by default and ready for use. To change the default settings, proceed as follows: 1 Browse to the MediaAccess Gateway GUI.
8 SHARING CONTENT 3 An Explorer windows appears. The storage devices that are attached to your MediaAccess Gateway are listed as folders. If the storage device has multiple partitions an index number will be added at the end (for example: Disk_a1 and Disk_a2). If multiple storage devices are inserted the first one is listed as Disk_a1, the second one as Disk_b1, and so on.
8 SHARING CONTENT 3 The following window appears: Select Guest and click Connect. 4 If prompted, select the partition that you want to open and click OK: 5 Your USB storage device is now mounted and is displayed on your desktop. DMS-CTC-20110713-0016 v2.
8 SHARING CONTENT 8.2 The UPnP AV Media Server Introduction Your MediaAccess Gateway has a built-in DLNA-certified UPnP AV media server. This section describes how to use and configure this media server. UPnP AV UPnP AV (AV stands for Audio and Video) is a protocol especially designed to share media files on your local network.
8 SHARING CONTENT 8.2.1 Configuring the UPnP AV Media Server Introduction The Network File Server is enabled by default and ready to use. Enabling/disabling the UPnP AV Media Server Proceed as follows: 1 Browse to the MediaAccess Gateway GUI. For more information, see “Accessing the MediaAccess Gateway GUI” on page 37. 2 On the Tools menu, click Content Sharing. 3 In the Navigation bar, click Configure. 4 Under UPnP AV Media Server, click Server Enabled. 5 Click Apply.
8 SHARING CONTENT 8.2.2 Using the UPnP AV Media Server Introduction The UPnP AV Media Server lists all audio, video and picture files located on the connected USB storage device. All UPnP AV renderers (for example, a DLNA-certified Set-Top box) that are connected to your network are able to view this list and play or view items from this list. On your UPnP AV renderer, the MediaAccess Gateway’s UPnP AV media server will be listed as MediaAccess TGXXX.
8 SHARING CONTENT 4 Windows Media Player starts up. Your MediaAccess Gateway’s UPnP AV Media Server is listed on the left. This entry allows you to browse to your media files. DMS-CTC-20110713-0016 v2.
8 SHARING CONTENT 8.3 The FTP Server Introduction The MediaAccess Gateway allows you to access your shared content by FTP. This can be useful if you want to be able to access your shared content from the Internet. Via FTP you can download and upload all types of files both from your local network and the Internet. Setting up the FTP server Proceed as follows: 1 Protect your account with a password. 2 Enable the FTP Server and select the managed partition.
8 SHARING CONTENT Result The Shared folder and its subfolders are now accessible using FTP. The other folders are not accessible via FTP. If you are connected to the Internet, the link to the FTP server is displayed under FTP Server: On the MediaAccess Gateway network, you can also access the FTP server using its local address (192.168.1.253). Additional configuration Because most service providers use dynamic IP addresses, the IP address of your Internet connection may change frequently.
8 SHARING CONTENT 8.4 Managing your Shared Content Managed Partition If you select your drive or partition as managed partition, users only have access to the following folders: Media Shared All other folders will be hidden from the user. These hidden folders are still on the USB storage device, but you can not access them. If you connected more than one USB storage device, those devices will also be hidden. Media folder Use the Media folder to share your audio, video and picture files.
8 SHARING CONTENT 4 Under List of connected disks, click the radio button next to the partition you want to configure as Managed Partition. 5 Click Apply. Result The MediaAccess Gateway creates following folders: Media: Use this folder to share your media files with others users on your network. You can store your media files in following subfolders: Movies Music Pictures Shared: Use this folder to share your other data with other users on your network.
8 SHARING CONTENT 8.5 Safely Removing your USB Storage Device Introduction If you just unplug your USB storage device from the MediaAccess Gateway you may loose your data. To avoid this you must first stop your USB storage device. Stopping your USB storage device Proceed as follows 1 Browse to the MediaAccess Gateway GUI. For more information, see “Accessing the MediaAccess Gateway GUI” on page 37. 2 On the Toolbox menu, click Content Sharing. 3 In the Navigation bar, click Configure. 4 Click Stop.
9 NETWORK SERVICES 9 Network Services In this chapter In this chapter we will take a closer look at following features: Topic Page 9.1 UPnP 84 9.2 Assigning a service (HTTP, FTP,...) to a Computer 91 9.3 Dynamic DNS 93 “9.4 Network Time Server” on page 94 94 Feature availability Depending on the configuration offered by your service provider, some features may not be available on your MediaAccess Gateway. For more information, contact your service provider. DMS-CTC-20110713-0016 v2.
9 NETWORK SERVICES 9.1 UPnP Introduction UPnP is designed to automate the installation and configuration of a (small) network as much as possible. This means that UPnP-capable devices can join and leave a network without any effort of a network administrator. Supported Operating Systems The following operating systems support UPnP: Windows 7 Windows Vista Windows XP If your computer is running Windows XP, you first have to install the UPnP component. For more information, see “9.1.
9 NETWORK SERVICES 9.1.1 Accessing Your MediaAccess Gateway via UPnP Windows 7/Vista If you computer runs Windows 7/Vista: 1 On the Windows Start menu, click Computer and then click Network. 2 The Network window appears: 3 Right-click your MediaAccess Gateway (displayed as MediaAccess TGXXX) and click View device web page. 4 The MediaAccess Gateway GUI appears. Windows XP If you computer runs Windows XP: 1 Go to My Network Places.
9 NETWORK SERVICES 9.1.2 Managing your Internet connection via UPnP Applicability This section only applicable if you are using a PPP connection to the Internet. Windows 7/Vista If you computer runs Windows 7/Vista: 1 On the Windows Start menu, click Computer and then click Network. 2 The Network window appears: 3 Right-click your MediaAccess Gateway (displayed as MediaAccess TGXXX). 4 If you are currently: Connected to the Internet, click Disable to disconnect from the Internet.
9 NETWORK SERVICES Disabling this feature To prevent that users can connect/disconnect you can enable Extended Security. This feature is enabled by default. For more information, see “9.1.3 Configuring UPnP on the MediaAccess Gateway” on page 88. DMS-CTC-20110713-0016 v2.
9 NETWORK SERVICES 9.1.3 Configuring UPnP on the MediaAccess Gateway Introduction On the MediaAccess Gateway GUI you can: Enable/Disable UPnP. Enable/Disable Extended Security. Enable/Disable UPnP Proceed as follows: 1 Browse to the MediaAccess Gateway GUI. For more information, see “Accessing the MediaAccess Gateway GUI” on page 37. 2 On the Toolbox menu, click Game & Application Sharing. 3 Under Universal Plug and Play: Select the Use UPnP check box, to enable UPnP.
9 NETWORK SERVICES 9.1.4 Installing UPnP on Windows XP Adding UPnP If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system. Proceed as follows: 1 In the Start menu, click (Settings >) Control Panel. 2 The Control Panel window appears. Click Add or Remove Programs. 3 The Add or Remove Programs window appears. Click Add/Remove Windows Components.
9 NETWORK SERVICES 2 Select (Settings >) Control Panel > Add or Remove Programs. 3 In the Add or Remove Programs window, click Add/Remove Windows Components. 4 The Windows Components Wizard appears: Select Networking Services in the Components list and click Details. 5 The Networking Services window appears: Select Internet Gateway Device Discovery and Control Client and click OK. 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard.
9 NETWORK SERVICES 9.2 Assigning a service (HTTP, FTP,...) to a Computer Introduction The MediaAccess Gateway allows you to use one Internet connection for multiple computers. This means that all your computers share one public IP address, as if only one computer were connected to the outside world. Issue When the MediaAccess Gateway receives an incoming message, the MediaAccess Gateway has to decide to which computer it has to send this message.
9 NETWORK SERVICES Assign a game or application to a local networking device If you assign a game or application to a local networking device, you will basically tell the MediaAccess Gateway that if it receives requests for a specific game or application, it has to forward these messages to a specific computer. Proceed as follows to do so: 1 Browse to the MediaAccess Gateway GUI. For more information, see “Accessing the MediaAccess Gateway GUI” on page 37.
9 NETWORK SERVICES 9.3 Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name (for example mywebpage.dyndns.org) to a broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynamic DNS server updates its entry to the new IP address. What you need Before you can configure Dynamic DNS, you first have to create an account at a Dynamic DNS service provider. For example: www.dyndns.org www.no-ip.com www.
9 NETWORK SERVICES 9.4 Network Time Server Introduction A Network Time Server is a server that makes sure that the time settings of your device (your MediaAccess Gateway) are in sync with the official time. This time will be used for features like: Access Control For more information, see “10.3 Access Control” on page 105. Wireless Time Control For more information, see “10.4 Wireless Time Control” on page 107.
9 NETWORK SERVICES Time Zone: Select your time zone from this list. Summer Time: Select Summer Time if you want the clock to follow daylight saving time. In the Time Server box, type the address of the time server of your choice (for example: pool.ntp.org). You can define up to five time servers. 5 Click Apply. 6 Under Time Configuration you can see the newly applied time. DMS-CTC-20110713-0016 v2.
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10 INTERNET SECURITY 10 Internet Security Overview The MediaAccess Gateway offers various options to secure your network and network connection: Topic Page 10.1 Parental Control 98 10.2 Firewall 103 10.3 Access Control 105 10.4 Wireless Time Control 107 DMS-CTC-20110713-0016 v2.
10 INTERNET SECURITY 10.1 Parental Control Introduction The MediaAccess Gateway allows you to deny access to specific web sites. Access Denied page When a user tries to access a page that is being blocked, the following page is displayed: Address-based filtering With address-based filtering (or URL-filtering) you can block web sites based on their address (for example www.porn.com).
10 INTERNET SECURITY Option 1: content-based filter (combined with the address-based filter) If you want to use the content-based filtering: 1 Browse to the MediaAccess Gateway GUI. For more information, see “Accessing the MediaAccess Gateway GUI” on page 37. 2 On the Toolbox menu, click Parental Control. 3 On the Navigation bar, click Configure. 4 Make sure that the Use Content-Based Filter check box is selected. 5 Configure the content-based filter. For more information, see “10.1.
10 INTERNET SECURITY 10.1.1 Configuring Content-based Filtering Requirements Content-based filtering must be activated on your MediaAccess Gateway. For more information, see “Activating content-based filtering” on page 98. Accessing the configuration page Proceed as follows: 1 Browse to the MediaAccess Gateway GUI. For more information, see “Accessing the MediaAccess Gateway GUI” on page 37. 2 On the Toolbox menu, click Parental Control. 3 On the Navigation bar, click Configure.
10 INTERNET SECURITY 10.1.2 Adding Rules for Address-Based Filtering Introduction Address-based filtering has a higher priority than content-based filtering. This means that when you are blocking a specific category, you can still access a specific site if you allow it in the address-based filter. Example If you block content from the Finance / Investment category and allow access to netbanking.mybank.com, netbanking.mybank.com will still be accessible.
10 INTERNET SECURITY 5 Click Redirect in the Action list. 6 Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Redirect box. 7 Click Add. Redirect all web sites Proceed as follows: 1 Browse to the MediaAccess Gateway GUI. For more information, see “Accessing the MediaAccess Gateway GUI” on page 37. 2 On the Toolbox menu, click Parental Control. 3 Make sure the Use Address-Based Filter check box is selected. 4 Type “*” in the Web Site box.
10 INTERNET SECURITY 10.2 Firewall Introduction The MediaAccess Gateway comes with an integrated firewall that helps you protect your network from attacks from the Internet. This firewall has a number of predefined levels to allow you to adjusted the firewall to your needs. The Firewall is disabled by default. This means that all traffic passing through the MediaAccess Gateway (from and to the Internet) is allowed.
10 INTERNET SECURITY The Source Interface and IP Address (range). Use Any as IP address in case all traffic for the interface should be parsed. Or you can type a User-defined IP address (range). The Destination Interface and IP Address (range) Use Any as IP address in case all traffic for the interface should be parsed. Or you can type a User-defined IP address (range). The Service type of the traffic; this can be a protocol (DNS, SMTP,...) or a specific MediaAccess Gateway system service.
10 INTERNET SECURITY 10.3 Access Control Introduction Access Control allows you to create access schedules for Internet access. By default, all devices have constant access to the Internet. Access Control allows you to create exceptions on this rule by adding an access schedule for devices. You can define two schedules for each device: One schedule for weekdays (Monday until Friday) For example.
10 INTERNET SECURITY 5 The Device Access Editor page appears. Select the hours for which you want to allow Internet access. For example, if you select 06 this means that access is allowed from 6:00 until 6:59. 6 Click Apply. 7 The schedule is now active. Removing an access schedule By removing the access schedule for a device, you will provide it constant access to the Internet. Proceed as follows: 1 On the Home Network, click Access Control. 2 The Access Control page appears.
10 INTERNET SECURITY 10.4 Wireless Time Control Introduction Wireless Time Control allows you to restrict wireless access to one or two sessions. This means that your wireless devices will not be able to connect to the Internet (or your local network) outside these time frames. Depending on the software version used by your service provider, this feature may not yet be available on your MediaAccess Gateway. Warning Make sure that the persons that use a wireless connection are aware of these time frames.
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11 SUPPORT 11 Support Introduction This chapter suggests solutions for issues that you may encounter while installing, configuring or using your MediaAccess Gateway. If the suggestions do not resolve the problem, look at the support pages on www.technicolor.com or contact your service provider. Topics This chapter describes the following topics: Topic Page 11.1 Setup Troubleshooting 110 11.2 General MediaAccess Gateway Troubleshooting 111 11.3 Wired Connection Troubleshooting 112 11.
11 SUPPORT 11.1 Setup Troubleshooting Introduction If you have trouble to install your MediaAccess Gateway with the Setup CD, try the suggested solutions in this section. The Setup CD does not start automatically If your computer runs: Microsoft Windows 7 and Vista: a Click the Windows Start button. b In the Search programs and files box, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-ROM drive. c Press ENTER.
11 SUPPORT 11.2 General MediaAccess Gateway Troubleshooting None of the LEDs light up (MediaAccess Gateway does not work) Make sure that: The MediaAccess Gateway is plugged into a power socket outlet. You are using the correct power supply for your MediaAccess Gateway device. The power requirements for your MediaAccess Gateway are clearly indicated on the identification label of the MediaAccess Gateway. Only use the power adaptor supplied with your MediaAccess Gateway.
11 SUPPORT 11.3 Wired Connection Troubleshooting Ethernet LED does not light up Make sure that: The Ethernet cable is securely connected to the Ethernet port on your MediaAccess Gateway and your computer. You are using the correct cable type for your Ethernet equipment, that is at least UTP CAT5 with RJ-45 connectors. For the Gigabit Ethernet ports you need at least CAT5E. But it is recommended to use CAT6. 112 DMS-CTC-20110713-0016 v2.
11 SUPPORT 11.4 Wireless Connection Troubleshooting No Wireless Connectivity Try the following: Make sure that the wireless client adapter is enabled (message like “radio on”). Make sure that the wireless client is configured for the correct wireless settings (Network Name, security settings). If the signal is low or not available, try to reposition the MediaAccess Gateway or (if available) redirect the antenna(s) of the MediaAccess Gateway for optimal performance.
11 SUPPORT 11.5 Voice over IP Troubleshooting Introduction If you cannot make or receive any phone calls via your MediaAccess Gateway, try the suggestions in the following sections. Calling over VoIP If you have problems calling via VoIP, check whether: Your phone is correctly connected to the MediaAccess Gateway. Your phone is working on the traditional telephone network (PSTN): Connect your phone directly to the telephone wall outlet. Try to make a phone call.
11 SUPPORT 11.6 Content Sharing Troubleshooting Getting the IP address of your USB storage device The MediaAccess Gateway always uses the highest available address in your DHCP pool. When using the default settings this will be 192.168.1.253. You can always check the IP address as follows: 1 Browse to the MediaAccess Gateway GUI. For more information, see “Accessing the MediaAccess Gateway GUI” on page 37. 2 On the Tools menu, click Content Sharing.
11 SUPPORT 11.7 Reset to Factory Defaults Resetting your MediaAccess Gateway If at some point you can no longer connect to the MediaAccess Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. Warning A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset a reconfiguration of your MediaAccess Gateway will be needed.
11 SUPPORT 3 The MediaAccess Gateway restarts. Your system administrator may have disabled the physical reset button of the MediaAccess Gateway. In this case, a hardware reset to defaults is not possible. DMS-CTC-20110713-0016 v2.
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TECHNICOLOR DELIVERY TECHNOLOGIES BELGIUM NV Prins Boudewijnlaan 47 2650 Edegem Belgium www.technicolor.com Copyright 2013 Technicolor. All rights reserved. All tradenames referenced are service marks, trademarks, or registered trademarks of their respective companies. Specifications subject to change without notice. DMS-CTC-20110713-0016 v2.
