9.5.2

Table Of Contents
1190 APPENDIX
APPENDIX 1191
Please supply us with a complete description of the relevant steps leading up to the problem.
Ideally, we would like a little ‘recipe’ that generates the problem consistently. Please keep this
concise.
Include rendered images if relevant.
Please tell us which settings you used.
Please tell us which programs you have running at the same time as CINEMA 4D. If you are using
Mac OS, please let us know which system extensions are loaded.
Sometimes, another program or a system extension (Mac OS) may cause a problem indirectly.
Please include details of your hardware conguration.
“I have a Macintosh/PC” is of little help on its own. Also, please let us know which version of CINEMA
4D you are using (choose Help > Info from the main menu; the version number is shown at the foot
of the splash screen which appears; to close the splash screen, click it). If you have Internet access,
please use the support form on our website (www.maxon.net). Tell us what other programs and
system extensions you are running concurrently with CINEMA 4D.
If the program crashes, it will display an error message. Please let us know the exact
message.
If you are using Windows, you will see many other details listed. Please ignore these extra details
they are as enlightening as the infamous Macintosh message 'Application Unknown has quit
unexpectedly because of error -1'... Please let us know CINEMA 4D’s message.
If you have Internet access, please check the FAQs on our website before you contact technical
support.
Often, you will nd the answer in the FAQs.
Our service is limited to technical support only. We cannot undertake subcontracting.
“Can you build my spaceship model, please?
We must concentrate our resources on helping customers with genuine problems that are within
the bounds of technical support. However, there are numerous web addresses where you can nd
additional help. Please visit our website (www.maxon.net) for links to these valuable resources.