User Guide

Troubleshooting and FAQs 27
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Troubleshooting and FAQs
This chapter provides troubleshooting tips and answers
frequently asked questions about installing your Maxtor
Personal Storage 5000 drive.
You can find additional information in the Maxtor Knowledge
Base at www.maxtorkb.com or contact Maxtor at
www.maxtor.com.
Chapter Contents
General Troubleshooting
1. Drive does not appear on my system 28
2. My drive appears to read files significantly faster than it writes files 29
3. My computer shows less drive capacity than on the box label 29
4. Maxtor OneTouch function does not work 30
5. My drive is not copying or backing up a network drive 30
6. My system reports the drive is “unreadable” (Mac OS 9) 30
7. I want to install the Windows 98SE Storage Supplement 31
USB Troubleshooting
8. My applications run slowly using the USB 1.1 interface 31
9. I get a message stating that I have a high-speed device 31
connected to a low-speed port (Windows XP) 31
10. I’m having data transfer performance problems with my 31
USB 2.0 adapter card
Application Troubleshooting
11. Applications installed on the drive stopped running 32
12. My Retrospect backup files seem to be limited to 4GB 32
13. My computer drops frames when I capture video from my 32
Canon camcorder
14. Administrator Privilege for Windows 32
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