User Guide
28 Troubleshooting and FAQs
4
General Troubleshooting
1. Drive does not appear on my system
• Is the drive running?
The green light on the front of the drive should be
illuminated, and you should be able to feel the hum of the
drive when you place your hand on it. In addition, the green
light on the power adapter should be lit.
Make sure all power connectors on the drive and power
adapter are securely plugged in. If the drive is plugged into a
power strip, try plugging it directly into the wall outlet.
• Are the FireWire/USB cables connected properly?
Ve r ify that the cables are connected according to the
installation instructions in “Step 2. Connecting the Drive” on
page 7.
• Have you tried cycling the power for the drive?
a.
While your computer is running, unplug the FireWire/
USB cable from the drive, then unplug the drive’s power
cord.
b.
Wait ten seconds, plug the power cable back into the
drive.
c.
Wait another ten seconds, plug the FireWire/USB cable
in. See if the drive appears on your system.
• Is the amber light on steady?
If so, try cycling the drive’s power again.
If the drive still does not appear on your system, visit the
Product Support area of the Maxtor web site at
www.maxtorsupport.com for further assistance.
Tips for Windows Only
•Have you installed the 1394 Storage Supplement
for Windows 98SE?
If not, refer to “I want to install the Windows 98SE
Storage Supplement” on page 31 for details.
• Is your FireWire or USB interface card recognized
and working properly in the
Device Manager
?
To open the
Device Manager
:
a.
Select
Start
➔
Settings
➔
Control Panel
.
b.
Double-click the
System
icon. The
System
Properties
dialog box appears.
• 98SE and Me: Select the
Device Manager
tab.
• 2000 or XP: Select the
Hardware
tab and then
click
Device Manager
.
c.
Double-click the entry for
1394 Bus Controller
or
Universal Serial Bus Controller
(which ever
interface you're using). Also for FireWire / 1394: an
entry appears with a name that contains the words
OHCI compliant IEEE 1394
.
If you see a yellow ‘!’ exclamation point next to the
entry, the interface card is not installed properly. Consult
the documentation that came with the card or contact
the card’s manufacturer.
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