User Guide

30 Troubleshooting and FAQs
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4. Maxtor OneTouch function does not work
Here are a few items you can quickly check if your Maxtor
OneTouch feature does not operate.
The Maxtor OneTouch button may not function when
Retrospect Express is already running. To correct the problem,
select from the
File menu, the Exit (Windows) or Quit
(Macintosh) option. After Retrospect has stopped running, the
Maxtor OneTouch button will operate.
The OneTouch backup copy will not run if the Retrospect
software cannot locate either the source drive or the destination
drive. To check this problem:
a. Start the Retrospect Express program.
b. Click the Scripts button on the Automate tab.
c. You should find a file called Maxtor OneTouch .
If you do not see this file, follow the instructions in “Step 3.
Setting Up the Maxtor OneTouch Feature” on page 11.
d. Select the Maxtor OneTouch entry and then click the
Edit button.
e. Confirm that both the source and destination drives
(volumes) are defined and are currently running on your
system.
For example, if you rename your drive (on a Macintosh) or a new
letter is assigned to the drive (on a Windows system) after the
script was defined, it will not operate properly.
f. You can also click on the checkmark icon on this window
to test the definition of the currently selected script.
5. My drive is not copying or backing up a network drive
Your Maxtor Personal Storage 5000 drive and Retrospect Express
software are not supported for the purpose of copying or making
backup copies of network drives available from your computer.
You may encounter Microsoft Windows errors (Windows Error
Event ID: 9, 11, 15, 50 and 51). For further information, check
the Maxtor Knowledge Base at: www.maxtorkb.com or look up
“network drive” using the Windows Help feature.
6. My computer reports the drive is “unreadable” (Mac OS 9)
After connecting the Maxtor drive to a Macintosh computer
running OS 9, a message is displayed “This disk is unreadable by
this computer. Do you want to initialize the disk?”
To re-format your drive, follow the steps outlined on page 15,
starting with # 3: “Enter a name for the drive in the
Name
field”. After you complete # 3-5, proceed to “Step 3. Setting
Up the Maxtor OneTouch Feature” on page 11.
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