User Guide

Troubleshooting and FAQs 31
4
7. I want to install the Windows 98SE Storage Supplement
This Microsoft supplement installs a Safe Removal utility that
allows you to safely stop a Plug and Play storage device prior to
physically unplugging the device. This supplement also includes
an update for the FireWire/1394 drivers.
Once your drive is installed, look in the System Tray, located at
the bottom right of your desktop, for the icon shown in the
following figure.
If the icon is not displayed, you need to install the 1394 Storage
Supplement.
a. While connected to the internet, go to the Microsoft
Support web site at http://support.microsoft.com.
b. In the upper left corner, select Windows 98 from the
Search the Knowledge Base drop-down menu and
click the
Show options item.
c. Select the option to search Article ID and enter
“Q242975” in the field labeled
For solutions
containing
...
d. The search should return an item called: Update for
1394 Storage Peripherals in Windows 98 Second
Edition
(Q242975) . Click this link and go to the article.
e. Inside this article, click on the link: http://
www.microsoft.com/windows98/downloads/
contents/WURecommended/S_WUFeatured/
1394/Default.asp
.
f. Download and install this Windows update as instructed.
g. Later, when you connect the drive to your computer, a
window will appear three (3) times called “Version
Conflict.” Click
Ye s each time to keep the existing files.
USB Troubleshooting
8. My applications run slowly using the USB 1.1 interface
When you connect the drive to your system using the
USB 1.1 interface, the data transfer rate is approximately
1 MB per second. Maxtor does not recommend installing
applications on a drive using the USB 1.1 interface. You can
however use your drive to store the data for many applications
over a USB 1.1 interface.
9. I get a message stating that I have a high-speed device
connected to a low-speed port (Windows XP)
This is normal. Windows XP is letting you know that you have
connected your USB 2.0 drive to a USB 1.1 port and you will
not have the high-speed capabilities that you would have with a
USB 2.0 port.
10. I’m having data transfer performance problems with my
USB 2.0 adapter card
Maxtor drives will run as fast as the host adapter card will allow
(up to the maximum burst rate of 480 Mb per second). If you
are having performance issues, make sure the card’s drivers are
the most current available and that they are installed properly.
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