Product Manual

on your order confirmation email. They will then arrange for the goods to
be collected and a refund or replacement item sent out to you.
Alternatively, please take the items to your nearest store where they will
be able to help you.
NOT AS ADVERTSIED /INCORRECT ITEM
If your order arrives and it’s not what you ordered, please contact either
the store the order came from or on the online support team at
[e-mail].
FAULTY PRODUCT
Please contact the store that fulfilled your order. Store contact details can
be found on your order confirmation email. The store will need to assess
whether the fault is a major or minor fault and will either arrange for the
product to be repaired or replace. Some manufacturers require us to send
fault items to them for assessment before we can give you a replacement.
CHANGE OF MIND
Changed your mind? Don’t worry. You’ve got 30 days to get your order
back to the store it was sent from and provided its un-used we’ll give you
a refund minus the costs of any shipping.
VALID RECEIPT
A copy of your in-store purchase receipt or online order confirmation
email is required for any return. If returning your product to store, please
ensure you take a copy with you.
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