Warranty

MAXXICEWARN 4/2011 Rev.B
Warranty Coverage
Product Models
MIM50 • MIM75 • MIM100 • MIM130
MIM250 • MIM450 • MIM600 • MIM1000
Limited Warranty
MAXX ICE, a division of The Legacy Companies, warrants to the original purchaser its products to be free from defects in materials and
workmanship for the following time periods: *
(conditions and restrictions apply)
• Standard Warranty (straight out of the box)*
o 1 Year Parts
o 1 Year On-Site Labor
o Additional 4 Year Compressor (part only)
• Premium Warranty (with confirmed installation of an approved filtration system)*
o 2 Years Parts
o 2 Years On-Site Labor
o Additional 3 Year Compressor (part only)
o Additional 3 Year Evaporator (part only)
Warranty Claims
Maxx Ice warranty claims can be made during normal business hours Monday thru Friday between 8:30am and 5:30pm Eastern by
calling the Maxx Ice service Hot-Line at 1-877-368-2797. Emergency warranty service claims can be made after hours, on weekends
and holidays by dialing the same number 1-877-368-2797 and following the automated prompts. At the time any warranty claim is
made the following information must be include: model number
, serial number, proof of purchase (dated receipt), month and year of
installation, authorized equipment dealer and all pertinent information supporting the claim prior to the issuance of a warranty claim
number. At the time of a warranty claim, should on-site service be necessary, a Maxx Ice authorized service agency will be dispatched
by Maxx Ice technical service to the location to facilitate repairs covering labor (premium or overtime service labor is not included),
parts and appropriate travel (not to exceed 2 hours and/or 100 miles round trip without prior approval). If during the warranty event
the on-site technician determines the complaint to be the result of improper installation, a lack of proper filtration or improperly
maintained filtration (by-passed or clogged cartridge), poor or inconsistent water pressure, misuse, abuse, finding the machine lacking
prescribed maintenance, or requires adjustments and/or calibration, the end user will become responsible for any charges brought
forth by the service company. Should on-site service not be authorized as an option for your product, an RMA (Return Merchandise
Authorization) may be issued. The issuance of an RMA requires the end user have the ice machine disconnected from the water supply
and drain and readied for pick-up. Should a replacement unit be necessary, it will be at the sole discretion of Maxx Ice and/or The
Legacy Companies management and a new or refurbished unit will be provided. The cost to repair or replace the item including the
cost to ship the unit back to the end user will be covered as a part of the warranty. Any charges for re-installation or connections will
be the responsibility of the end user.
Consumables
Specific parts of the ice machines listed above are considered to be consumable items, and therefore NOT subject to normal warranty
as stated above. These items include but are not limited to: plastic components, legs, feet, gaskets, seals, and doors.