Warranty
Maxy Home Limited Warranty
Maxy Home offers a 30-day limited warranty against manufacturing defects. This warranty is
effective 30 days from the original delivery date and excludes normal wear and tear. It is only
relative to the materials and workmanship of the product.
If a manufacturing defect is found upon receipt, at Maxy Home’s sole option and to any extent
that the company shall deem necessary a replacement or a full refund of the original purchase
price will be issued to the buyer. Please advise that a proof of purchase is required to initiate a
claim and this limited warranty is not transferable to subsequent purchasers or owners of this
product.
Should you discover a manufacturer’s defect upon delivery, please notify our customer service
team immediately. Do not re-package the product before informing Maxy Home of the
condition of the item as we may need to collect further information from you to retain for our
record keeping.
There are outside factors that may affect your rug's appearance and these conditions are not
covered under this warranty. These factors are normal and are not considered manufacturing
defects. These include, but are not limited to the following:
Roll marks
All of our rugs are shipped in tightly rolled packages to ensure convenient shipping procedures.
High pile rugs usually take about a couple of days to lay flat and some low pile rugs can take up
to a month. Roll marks may appear and are caused by rolling the rug for shipment purposes.
Reverse rolling your rug in the opposite direction and routinely vacuuming it will minimize this
problem, as it should disappear after a few weeks.
Shedding
Shedding of rugs is normal and will decrease significantly with routine cleaning. Small threads of
filaments that extricate and gather on carpet surface, especially in high-traffic areas will reduce
with regular vacuuming.
Improper maintenance
Improper cleaning techniques with the use of harsh chemicals and cleaning agents as well as
wet areas containing moisture such as bathrooms can affect the color and texture of rugs.
Should you have any questions or concerns regarding the upkeep of our merchandise, please
contact us at c@maxyhome.com