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McAfee Gold Support Handbook 2

McAfee and/or additional marks herein are registered trademarks or trademarks of McAfee, Inc. and/or its affiliates in the US and/or other countries. All other

Getting Started

McAfee provides a wide range of tools and resources to help you get the most from your

products and ensure that any problems are resolved as quickly as possible.

Grant Number

Your Grant Number is the key to obtaining the benefits of your McAfee support, including

product downloads, updates, access to the McAfee Technical Support ServicePortal and

Technical Support Technicians. You should receive your Grant Number by email after

purchasing a McAfee product. Your Grant Number should be kept in a safe place as without

a Grant Number, it may take significantly longer to submit a support call or access online

content.

If you lose your Grant Number you can re-request your Grant Number by contacting McAfee

Customer Service here:

https://secure.mcafee.com/apps/support/customer-service/request-

form.aspx.

Setting up your ServicePortal Account

Setting up an account on the McAfee ServicePortal https://mysupport.mcafee.com/ enables

you to submit online support cases, track cases, use online Chat Assistance and customize

ServicePortal content.

To set up an account for the first time, click “New User” in the User Login section of the

ServicePortal. You will be prompted for your name, email address, Grant Number, and

preferred language. Passwords must include uppercase characters, numbers, and at least

one special character.

The email address domain name you use should match all other users registered with that

Grant Number. If you need to register with a different domain name, contact Customer

Service.

Checking your Entitlements

Once you have logged into the McAfee ServicePortal you can check your support

Entitlements by selecting View All My Company Entitlements under Interactive Support.