User Guide

Table of Contents
x Dr Solomon’sAnti-Virus
Appendix A. Default Vulnerable and Compressed File Extensions . . 313
Addingfilenameextensionsforscanning...........................313
Currentlistofvulnerablefilenameextensions.......................314
Currentlistofcompressedfilesscanned ...........................318
Appendix B. Network Associates
Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Adding value to your Dr Solomon’sproduct .........................321
PrimeSupport options for corporate customers . . . . . .............321
Ordering a corporate PrimeSupport plan . . . . . . . . . . .............324
PrimeSupport options for home users . .............................326
How to reach international home user support . . . . . . .............328
Ordering a PrimeSupport plan for home users . . . . . . .............328
NetworkAssociatesconsultingandtraining .........................329
ProfessionalServices .......................................329
TotalEducationServices.....................................330
Appendix C. Using the SecureCast Service to Get New Data Files . . 331
Introducing the SecureCast service . . . .............................331
Why should I update my data files? . . . .............................332
Which data files does the SecureCast service deliver? . . . . . . . . . . . .332
Installing the BackWeb client and SecureCast service . . . . .............333
Systemrequirements........................................333
Troubleshooting the Enterprise SecureCast service . .............343
UnsubscribingfromtheSecureCastservice.....................343
Supportresources ..............................................343
SecureCastservice .........................................343
BackWebclient.............................................344
Appendix D. Understanding iDAT Technology . . . . . . . . . . . . . . . . . . . 345
Understandingincremental.DATfiles ..............................345
How does iDAT updating work? . . . . . . .............................346
What does Dr Solomon’sSoftwareposteachweek?..............347
Bestpractices ..................................................348
Frequentlyaskedquestions ......................................349