User Guide

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User’s Guide 321
BNetwork Associates
Support Services
Adding value to your Dr Solomon’sproduct
Choosing Dr Solomon’s anti-virus, Sniffer Technologies network
management, and PGP security software helps to ensure that the critical
technology you rely on functions smoothly and effectively. Taking advantage
of a Network Associates support plan extends the protection you get from
your software by giving you access to the expertise you need to install,
monitor, maintain and upgrade your system with the latest Network
Associates technology. With a support plan tailored to your needs, you can
keep your system or your network working dependably in your computing
environment for months or years to come.
Network Associates support plans come under two general headings. If you
area corporate customer, youcan choosefromfourlevelsof extended support
under the Network Associates Corporate PrimeSupport* program. If you are
a home user, you can choose aplan geared toward yourneeds from the Home
User PrimeSupport program.
PrimeSupport options for corporate customers
The Corporate PrimeSupport program offers these four support plans:
• PrimeSupport KnowledgeCenter plan
• PrimeSupport Connect plan
• PrimeSupport Priority plan
• PrimeSupport Enterprise plan
Each plan has a range of features that provide you with cost-effective and
timely support geared to meet your needs. The following sections describe
each plan in detail.
The PrimeSupport KnowledgeCenter plan
The PrimeSupport KnowledgeCenter plan gives you access to an extensive
array of technical support information via a Network Associates online
knowledgebase,anddownloadaccessto productupgradesfrom theNetwork
Associateswebsite.If you purchased your NetworkAssociatesproduct with a
subscription license,you receive thePrimeSupport KnowledgeCenter planas
partofthepackage,forthelengthofyoursubscriptionterm.