User Guide

Network Associates Support Services
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If you purchased a perpetual license for your Network Associates product,
you can purchase a PrimeSupport KnowledgeCenter plan for an annual fee.
ToreceiveyourKnowledgeCenterpasswordorto register yourPrimeSupport
agreement with Network Associates, visit:
http://www.nai.com/asp_set/support/introduction/default.asp
Your completed form will go to the Network Associates Customer Service
Center. You must submit this form before you connect to the PrimeSupport
KnowledgeCenter site.
With the PrimeSupport KnowledgeCenter plan, you get:
• Unrestricted, 24-hour-per-day online access to technical solutions from a
searchable knowledge base within the Network Associates website
• Electronic incident and query submission
• Technical documents, including user’s guides, FAQ lists, and release notes
• Online data file updates and product upgrades
The PrimeSupport Connect plan
The PrimeSupport Connect plan gives you telephone access to essential
product assistance from experienced technical support staff members. With
this plan, you get:
• InNorthAmerica,unlimitedtoll-freetelephoneaccesstotechnicalsupport
from Monday through Friday, 8:00 a.m. to 8:00 p.m. Central Time
• In Europe, the Middle East, and Africa, unlimited telephone access to
technicalsupport,atstandardlong-distanceorinternationalrates,Monday
through Friday, from 9:00 a.m. to 6:00 p.m. local time
• In theAsia-Pacific region,unlimited toll-free, telephoneaccess totechnical
support, Monday through Friday, from 8:00 a.m. to 6:00 p.m. AEST
• In Latin America, unlimited telephone access to technical support, at
standard long-distance or international rates, Monday through Friday,
from 9:00 a.m. to 5:00 p.m. Central Time
• Unrestricted, 24-hour-per-day online access to technical solutions from a
searchable knowledge base within the Network Associates website
• Electronic incident and query submission
• Technical documents, including user’s guides, FAQ lists, and release notes
• Data file updates and product upgrades via the Network Associates
website