User Guide

User’s Guide 327
Network Associates Support Services
If you need additional support, Network Associates offers a variety of
othersupportplansthatyoucanpurchaseeitherwithyourNetwork
Associates product or after your complimentary 30-day support period
expires. These include:
 NOTE: The support plans described here are available only in
North America—contactyour regionalsales representative to learn
about local support options.
• Small Office/Home Office Annual Plan. This plan gives you unlimited
toll-free access to technical support during regular business hours,
Monday through Friday from 9:00 a.m. to 5:00 p.m. Central Time.
• Pay-Per-Incident Plan. This plan gives you support on a per-incident
basis during business hours, Monday through Friday from 7:00 a.m. to
6:00 p.m.PacificTime. Youcall atoll-free number, usea creditcardtotake
care of the transaction, and get transferred to the technical support team
within minutes. Your cost will be $35 per incident.
• Pay-Per-MinutePlan. Thisplan givesyousupportonlywhenyouneedit.
You get 900-number access to technical support staff members on a
priority basis to minimize your hold time. Your first two minutes are free.
• Online Upgrades Plan. This plan gives you the convenience of automatic
access to product upgrades via Network Associates online or electronic
services.
• QuarterlyDisk/CDPlan.Thisplangivesyouautomaticquarterlydelivery
of upgrade disks or CDs if you cannot obtain product upgrades online.
This service is available for Dr Solomon’s VirusScan and NetShield
software only.
All McAfee and Dr Solomon’s
products
[phone]
All products except PGP encryption
software
[phone]