User Guide

Network Associates Support Services
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Network consulting
Network Associates consultants provide expertise in protocol analysis and
offeravendor-independentperspectivetorecommendunbiasedsolutionsfor
troubleshooting and optimizing your network. Consultants can also bring
their broad understanding of network management best practices and
industry relationships to speed problem escalation and resolution through
vendor support.
You can order acustom consultation to help you plan, design,implement,and
manageyournetwork,whichcanenableyoutoassess theimpactofrollingout
new applications, network operating systems, or internetworking devices.
Tolearnmoreabouttheoptionsavailable:
• Contact your regional sales representative.
• In North America, call Network Associates at [phone], Monday
through Friday from 8:00 a.m. to 7:00 p.m. Central Time.
• Visit the Network Associates website at:
http://www.nai.com/asp_set/services/introduction/default.asp
Total Education Services
Network AssociatesTotalEducation Servicesbuildsandenhancestheskillsof
all network professionals through practical, hands-on instruction. The Total
Education Services technology curriculum focuses on network fault and
performance management and teaches problem-solving at alllevels. Network
Associates also offers modular product training so that you understand the
features and functionality of your new software.
You can enroll in Total Education Services courses year-round at Network
Associates educational centers, or you can learn from customized courses
conducted at your location. All courses follow educational steps along a
learning path that takes you to the highest levels of expertise. Network
Associates is a founding member of the Certified Network Expert (CNX)
consortium. To learn more about these programs:
• Contact your regional sales representative.
• Call Network Associates Total Education Services at [phone] Ext.
2670 (for private course scheduling) or [phone] (for public course
scheduling).
• Visit the Network Associates website at:
http://www.nai.com/services/education/