User Guide

User’s Guide 343
Using the SecureCast Service to Get New Data Files
Troubleshooting the Enterprise SecureCast service
Registration problems
Ifyoutryto register during abusytimeofday onthe web,youmayencounter
a delay while the server tries to process your registration request. If you
receive the error message “1105Error” or “Database Error: Unable to connect
to the data source,” this means that there is a database problem on the server.
Try submitting the form again, or try to register later. If you continue to have
problems subscribing to the Enterprise SecureCast channel, contact Network
Associates Download Support (Monday to Friday, 8
A.M.to8P.M.Central
time) at [phone].
Unsubscribing from the SecureCast service
You can stopthe SecureCast service from delivering InfoPaksat any timeyou
want to. To do so, right-click the BackWeb icon in your Windows system
tray, then choose Start SecureCast fromtheshortcutmenuthatappears.
Next, follow these steps:
1. In the list box on the left side of the BackWeb client window (see Figure
C-9onpage338),locate,thenselect,thelistingfortheSecureCastchannel
to which you now subscribe.
2. Right-clickthechannelicon,thenchooseUnsubscribe fromtheshortcut
menu that appears.
AllInfoPaks listedin theSecureCast servicewindow willdisappear. The
SecureCast service will no longer deliver InfoPaks from that channel.
Support resources
SecureCast service
If you have additional questions about the SecureCast service, consult the
SecureCast service FAQ on the Network Associates website at:
http://www.nai.com/asp_set/anti_virus/alerts/faq.asp