User Guide

User’s Guide 87
Removing Infections From Your System
Submitting a virus sample
If you have a suspicious file that you believe contains a virus, or experience a
system condition that might result from an infection—but Dr Solomon’s
Anti-Virushasnotdetectedavirus—DrSolomon’sSoftwarerecommendsthat
yousend asampletoits anti-virusresearchteamforanalysis.When youdoso,
be sure to start your system in the apparently infected state—don’t start your
system from a clean floppy disk.
Several methods exist for capturing virus samples and submitting them. The
next sections discuss methods suited to particular conditions.
Using the SendVirus utility to submit a file sample
Because the majority of later-generation viruses tend to infect document and
executablefiles, DrSolomon’sAnti-Virus comes with SENDVIR.EXE, a utility
that makes it easy to submit an infected file sample to Dr Solomon’s
researchers for analysis.
To submit a sample file, follow these steps:
1. Ifyoumust connect to your networkorInternet Service Provider (ISP) to
send e-mail, do so first. If you are continuously connected to your
network or ISP, skip this step and go to Step 2.
2. Locate the file SENDVIR.EXE inyour Dr Solomon’s Anti-Virus program
directory. If you installed your Dr Solomon’s Anti-Virus with default
Setup options, you'll find the file here:
C:\Program Files\Network Associates\Dr Solomon’s Anti-Virus
3. Double-click the file to display the first AVERT Labs Response Center
wizard panel (Figure 3-12).
Figure 3-12. First SENDVIR.EXE panel