Product guide

Use the tracert command on each filer to examine the number of router hops between filers and
scanners. There should be 0 hops, with only bridges and switches between the filers and scanners.
Assigning static IP addresses prevents the scanner from inadvertently changing IP addresses.
For virtualized scanners, make sure that the virtualized networking environment (hypervisor internal
software switching/routing) configuration is correct and determines the configuration's current health.
Configure the service dependency
VirusScan Enterprise for Storage has the service dependency configured by default. However, you can
view or edit this settings as required. If any failure happens in the scanner count, these two services
must be set to restart.
Make sure that the filers are registered within VirusScan Enterprise for Storage by their static IP
address and not by their DNS name. It avoids DNS lookup time and DNS lookup failure due to DNS
server outages. Make sure that the service dependencies and recovery options are configured
properly.
Task
1
Log on to the system as an administrator.
2
On the Windows taskbar, right-click the McAfee menulet , then click VirusScan Console.
3
On the VirusScan Console, right-click Access Protection, then click Disable.
4
From the Windows taskbar, select Start | Administrative Tools | Services.
a
Right-click McAfee VirusScan Enterprise for Storage, then click Stop.
b
Right-click McAfee VirusScan Enterprise for Storage Monitor, then click Stop.
5
Double-click McAfee VirusScan Enterprise for Storage.
6
On the Recovery tab, define these settings, then click OK.
a
From the First failure drop-down list, select Restart the Service.
b
From the Second failure drop-down list, select Restart the Service.
c
From the Subsequent failures drop-down list, select Restart the Service.
7
Double-click McAfee VirusScan Enterprise for Storage Monitor service.
8
On the Recovery tab, define these options, then click OK.
a
From the First failure drop-down list, select Restart the Service.
b
From the Second failure drop-down list, select Restart the Service.
c
From the Subsequent failures drop-down list, select Restart the Service.
9
At the command prompt, execute this command:
sc.exe config "McAfee VirusScan Enterprise for Storage" depend=mcshield
10
On the Services Administrative Tool, verify that the two VirusScan Enterprise for Storage services have
the correct recovery options dependency.
3
Configuration for standalone systems
Configure the service dependency
20
McAfee VirusScan Enterprise for Storage 1.1.0 Product Guide