Specifications

Gold Technical Support Handbook
Important Exceptions for Former Secure Computing Products
Toolset Integration
• We are working to provide support for former Secure Computing products in our automated tools, including McAfee
Virtual Technician (MVT) and the Minimum Escalation Requirements (MER) tool.
• Online Chat and Remote Debugging are unavailable at this time.
• Video Tutorials are unavailable at this time.
English Only Telephone Support
Telephone support is available only in English for former Secure Computing products.
Product Activations
Some former Secure Computing products require activations. To begin using the software, go to:
http://www.securecomputing.com/index.cfm?skey=231
Product Downloads
•
Owners of former Secure Computing products should check for available software patches and upgrades at:
http://www.securecomputing.com/index.cfm?skey=246.
•
For evaluations, agents, plugins, and SDKs, go to http://www.securecomputing.com/index.cfm?skey=181
.
ter Rules, Proactive Scanning Database, and Certificate
ucts is located at:
http://www.securecomputing.com/index.cfm?skey=1312
•
Some Secure Computing products download update files directl
y from the product interface and don’t require a
separate URL, such as the Dynamic Spam Classifier, TRU, TrustedSource Web Database, Webwasher (URL Filter
Database, Anti Virus Engine and Signatures, Spam Fil
Revocation Lists).
End of Life
Product Life Cycle information for former Secure Computing prod
.
se the following links:
ce FAQ: http://www.securecomputing.com/index.cfm?skey=297
Customer Service
For Customer Service assistance with former Secure Computing products, please u
•
Secure Customer Servi
•
Product Activations:
http://www.securecomputing.com/index.cfm?skey=231
•
Product Downloads:
http://www.securecomputing.com/index.cfm?skey=10
bout email sender reputation by domain and IP address. It provides you with
a view into current and historical reputation and sending patterns of sends, as well as analytical information such as country of
own senders within each domain.
putation ratings for use in web filtering policies). You
can also suggest categorization changes for URLs.
TrustedSource.org
TrustedSource.org provides precise information a
origin, network ownership, and hosts for kn
It also provides a URL checking tool that provides status, categorization, and web reputation information for URLs in the
TrustedSource Web Database (URLs organized into categories and re
McAfee Gold Technical Support Handbook Page 13 of 14