Specifications

Gold Technical Support Handbook
Enhanced Support Offerings
To purchase additional support options, please contact your authorized McAfee reseller or McAfee sales representative.
Technical Support
Our entry d introduces you to McAfee
Prod e enterprise environments. McAfee Gold Select
Technica ct issue on a case-by-case basis. Their expertise
and cu es are resolved quickly to mitigate risk to your business infrastructures.
ort
f Gold Select Technical Support, and
introduces you to a McAfee Support Account Manager (SAM)—your advocate and single point of contact at McAfee. Your
oduct support, solutions planning assistance, proactive advice, and direct intercession on your
oper McAfee Product Specialist for the fastest possible resolution to complex technical issues.
r risk when problems occur
n-critical systems and applications.
lect Technical Support
Our A scale
for all yo ur business worldwide, in locations suitable to you, we
provi n on your
beha B ll provide
you
McAf
McAfee S ice (MSAS) is a service that proactively alerts you to viruses and vulnerabilities as they arise, as
tches or upgrades as they become available. As a new threat assessment arises, or as a new improvement
sting McAfee solution, MSAS sends timely and active intelligence to the right person or people—on the
For more information about MSAS, log into the McAfee Technical Support ServicePortal at:
m/eservice_enu/
McAfee Gold Select
-level premium support offering provides all of the benefits of Gold Technical Support, an
uct Support Specialists, who are experienced in working in corporat
l Support quickly aligns you with the proper resource for your produ
se rity knowledge ensure that your complex issu
McAfee Platinum Technical Supp
Our McAfee Platinum Technical Support premium offering provides the benefits o
SAM provides personalized pr
behalf, while leveraging the pr
With McAfee Platinum Technical Support, you can stay productive and confident by lowering you
and offering stakeholders uninterrupted access to missio
McAfee Platinum Se
Mc fee Platinum Select Technical Support offering provides the benefits of Platinum Technical Support on a global
ur McAfee solutions. With SAMs assigned to support yo
de coordinated account management, solutions-planning assistance, proactive advice, and direct intercessio
lf. y leveraging our support Product Specialists worldwide, we resolve issues faster, anytime, anywhere. We wi
with complete product, technical, and problem-solving expertise when and where you need it.
ee Security Alerting Service (MSAS)
ecurity Alerting Serv
well as product pa
is made to an exi
communications device(s) of their choice.
https://mysupport.mcafee.co .
In ad tio ound the globe. The goal of
McA ducation services, that our customers
deri t deployment of our technology. Our
education services provide training in product installation, configuration and administration, analysis, and troubleshooting.
sroom training, custom onsite training, and consultancy, our aim is to facilitate customers’ self-
n, administration, and upgrade of our products as efficiently and cost-effectively as possible.
McAfee Professional Consulting and Education Services
di n to our Technical Support services, McAfee offers comprehensive professional services ar
fee’s Professional Services organization is to ensure, via delivery of consulting and e
ve maximum benefits and return on investment (ROI) from the successful and efficien
Through the provision of clas
sufficiency with the installatio
For further information, go to:
http://www.mcafee.com/us/enterprise/services/index.html.
McAfee Gold Technical Support Handbook Page 14 of 14