Specifications

Gold Technical Support Handbook
Self Healing
Sometimes, the quickest way to resolve a technical problem is to use the McAfee Virtual Technician (MVT). This automated
tool is accessible from the ServicePortal and is designed to determine if your McAfee products are installed, updated, and
working correctly. Issues are proactively diagnosed and resolved where possible. If MVT is unable to fix your problem, a
support technician will use the logs it generates when resolving your Service Request.
McAfee Virtual Technician
Self Service
The ServicePortal provides links to the KnowledgeBase, product documentation, video tutorials, product updates, and the
Global Solutions Lab to help you stay current and resolve issues.
Search the KnowledgeBase
- The KnowledgeBase contains over 15,000 articles and provides a quick and easy way to find
resolutions to issues. It offers a powerful search engine and quick links to top articles, recently added content, and the ability
to create your own list of favorite articles. If you are logged in to the ServicePortal, you can subscribe to an article or make it
one of your Favorites. When you subscribe to an article, you receive an email whenever the article is updated. Subscriptions
expire 90 days from the date you subscribed. Setting an article as a Favorite creates a link to it under
My Favorites
on your
view of the KnowledgeBase home page. You can save up to 20 articles as Favorites.
McAfee KnowledgeBase
McAfee Gold Technical Support Handbook Page 5 of 14