Specifications

Gold Technical Support Handbook
Online Service Requests - You can submit and track Service
Requests online. Please note that ServicePortal submissions are
for lower-priority requests. If your issue is
critical, please use
phone or chat support. To create a new Service Request, log in
to the ServicePortal and click Submit a Service Request under the
n the lower right. Complete all of the
e details of your issue. The more
formation provided, the better we can assist in finding a
solution. Features of the system allow you to:
To track the status of Service Requests, log in to the ServicePortal
The Check My Op uests
you have logge l
Submit a Service Request
Interactive Support section o
required fields and enter th
in
and see
Interactive Support: Manage Service Requests on the
lower portion of the page.
link lists the cases that
Support that are currently open and active. View details of specific
Service Requests by clicking it on the status screen. In the
en Service Req
d with McAfee Technica
Updates section, you can see comments added by Support or
add information that may help us resolve your issue.
Service Request Options
McAfee Gold Technical Support Handbook Page 7 of 14